What are the differences between the MWO Maintenance and MWO Service applications? And why would you use one vs. the other? Thank you.
Best answer by Alexander Heinze
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Userlevel 6
+16
MWO Maintenance is primarily focused on asset intensive/maintenance customers who are located at a single site where as MWO Service is primarily focused on customers servicing product and/or assets at the customers locations spread across multiple sites.
Cheers
James
Userlevel 6
+18
Just to add, if you plan to use Next-Generation Service Management (i.e., Request Management) you would always be using MWO Service.
Thank you for your reply. Are there different features they offer? They look pretty similar.
Userlevel 6
+18
There are indeed differences, for example:
MWO Maintenance works with Work Orders only, MWO Service also with Requests. The main question is whether you focus on asset (-->MWO Maintenance) or customer service (-->MWO Service). Differences include...
Only supported in MWO Service:
- Some scheduling-related features (e.g., Update expected arrival time)
- Service quotations
- Find Part
Only supported in MWO Maintenance:
- Tool Usage Tracking
Thank you! This is very helpful information.
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