Unanswered questions

abd_mwestDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Hello,We’re implementing the ability to print barcode labels at point of receipt, however if we select multiple receipt lines it will not ask if we want to have a different pack size per line, is this by design?TIAMat

591

8 days ago

MikeHDo Gooder

asked in Getting Started with IFS

Unfinished Activity Work Question

Hi,How do we clear the below errors?

561

8 days ago

jenjen0510Sidekick (Customer)

asked in Assets (Asset Management)

Part Serial Rename when Serial Object Exists

I’ve seen other questions or discussions but have not yet found a solution. I’m upgrading from APP9 to Cloud and plan to use part serial rename functionality after the upgrade. This is a great option for recording transactions and history of a part number and/or serial number change. However, if that part serial exists as a serial object the rename functionality cannot be used. The error says: The serial exists in Service management and cannot be renamed. Post upgrade we don’t intend to use serial object; but since we’ve been using IFS for 20 years we have thousands of serial objects already. Therefore if we need to service one of these serial objects again and it has a modification which changes the part number, we have no way to use the rename functionality. Is there a way around this issue or shortfall in IFS? Is there some cleanup that could be performed on serial objects prior to upgrading? Is there an alternative way to rename a part serial that I am not aware of?

666

8 days ago

PoornimaMDo Gooder (Partner)

asked in Supply Chain

Consider PO Max Authorized Amount in Change Order Authorization

There is a purchase order authorization rule with two steps Step 01- Authorizer A with a limit of 500Step 02- Authorizer B with a limit of 1000Expected resultsWhen a purchase order is created for a amount of 300 only Step 01 will be valid for the original authorization.- Works fineNo authorization within the order amount in change order - - Works fineA change order will be created and the amount will be changed to 700 , Here I need both the steps A and B to be included for authorization of the change order.- Does not work as expected. When I use the below set up on company level , it does not pick any authorization for the change order when the amount is changed to 700.If I do not use this tick it will just pick the step 01 considering the delta amounts.Can anyone explain how to use this set up properly to achieve the expected results? Summary of the question

643

8 days ago

RusiiiruSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Session Operation has timed out while installing Kubernetes on Linux box

Hi Community, We are getting below error when trying to install K8s on Linux box. Does anyone have an idea to resolve this?.\main.ps1 -resource 'KUBERNETES' New-SSHSession : Session operation has timed outAt D:\ifs\UGP\23.2.3\ifsroot\utils\common.psm1:43 char:23+ ... LOBAL:ssh = New-SSHSession -Computer $NodeName -Credential $cred -Key ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : OperationTimeout: (Renci.SshNet.SshClient:SshClient) [New-SSHSession], SshOperationTimeo utException + FullyQualifiedErrorId : SSH.NewSshSessionException Occured While Opening Connection with the Linux Box.2024-05-15 08:09:59.01 068077 Stop Open-ConnectionsWithLinuxBoxD:\ifs\UGP\23.2.3\ifsroot\main.ps1 : Error found in ScriptHalted. Please check logs for details.At line:1 char:1+ .\main.ps1 -resource 'KUBERNETES'+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQu

929

8 days ago

AmilaFSidekick (Partner)

asked in Document Management (DocMan)

Cloud File Storage Migration Tool Support on Remote Deployment

Dear @Mathias Dahl,I’m reaching out to you directly, as I believe you are the most knowledgeable person to answer this. We have a customer running on IFS 10 UPD10 on Microsoft Azure Cloud (in their own subscription, not in IFS Managed Cloud). They are using the IFS Docman functionality extensively, with a large number of documents saved on an FTP server.They are planning to upgrade to IFS Cloud (possibly 24R2 or later), and there’s a chance the installation will take place in Oracle Cloud. As we know, IFS no longer supports FTP as a repository, but IFS Cloud currently supports "File Storage" using an SMB (Server Message Block) share to store files.My questions are: Can we use the Cloud File Storage Migration Tool to migrate files from IFS 10 (from the FTP server) to IFS Cloud (SMB share)? Note: I read about the limited support for this tool. However, I would like to know your opinion on whether we can rely on this tool, or if there is a better alternative. For example, could we copy th

1169

8 days ago

vitoSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

EXT_FILE_TRANS_TAB growing and cannot be cleaned

the EXT_FILE_TRANS_TAB is taking more and more space in the the database and we do not have a clue about how to clean or purge it, it looks that there is still in the table row related to load file ID that are no more available in EXT_FILE_LOAD.Does anyone already meet the same issue and/or knwo how to clean the EXT_FILE_TRANS_TABthank you in advance for any help, comment or remarks

1935

8 days ago

MMcKHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

order report : schedule option fails for any SQL quick report

Hi,We’re using Cloud 23R2 and have a problem using the schedule option under Order Report for any SQL report. It works fine from the Quick Reports page, just not from Order Report.Nothing happens if the Schedule Report option is selected. The log shows only this:09:00:25 DEBUG - CMD(1): Execute ReportOverviewList_ScheduleReportCommand for 1 record(s).09:00:25 DEBUG - CMD(1): if({"expression":{"==":[{"var":"record.ReportType"},"SQL"]}})09:00:25 DEBUG - CMD(1): > "TRUE"09:00:25 DEBUG - CMD(1): navigate({"url":"assistant/${ClientName}/ScheduleSqlReport"})09:00:26 DEBUG - CMD(1): > "OK"09:00:26 DEBUG - CMD(1): if({"expression":{"==":[{"var":"record.ReportType"},"QUERY_DESIGNER"]}})09:00:26 DEBUG - CMD(1): > "FALSE"09:00:26 DEBUG - CMD(1): navigate({"url":"assistant/${ClientName}/ScheduleReport"})09:00:26 DEBUG - CMD(1): > "OK"09:00:26 DEBUG - CMD(1): Done ReportOverviewList_ScheduleReportCommand.There is no subsequent GET request. It looks like it’s trying to navigate to an

140

8 days ago

DurgaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Not able to install FSM6 smart client after upgrade

Hi I have upgraded FSM625 V to FSM630 after upgrade i could not able to install smart client application i am getting below error during installation i did not see any error during upgrade and web client and mobile applications are working fine. Kindly suggest how to fix this issue.Error Message:ERROR SUMMARY Below is a summary of the errors, details of these errors are listed later in the log. * Activation of C:\Users\durgabhavani\Downloads\FSM6Test (16).application resulted in exception. Following failure messages were detected: + Exception reading manifest from file:///C:/Users/durgabhavani/Downloads/FSM6Test%20(16).application: the manifest may not be valid or the file could not be opened. + Manifest XML signature is not valid. + The digital signature of the object did not verify.COMPONENT STORE TRANSACTION FAILURE SUMMARY No transaction error was detected.WARNINGS There were no warnings during this operation.OPERATION PROGRESS STATUS * [25-11-2

9212

8 days ago

rpolczerDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Issue with multiple Print Agents system

Dear IFS Technical Experts,I am having difficulty setting up a 2 print agent configuration properly.We have 2 sites and each site has it's own print server. On both servers we have print agents with different logical printer - physical printer mapping. However, they both listen on the same REST port, which causes problems: the faster agent grabs the job and if it wasn't addressed to its printers, it reports an error. We are on APPS10 and our system is hosted in the cloud so I do not have access to the middleware. Is there any routing configured there regarding the agents? Or how could I assign different ports to the different agents? If we change the port only on the agent side, printing will not work.Thanks in advance, Roland

140

8 days ago

Alexander HeinzeSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO and Mobile Integration - how to fully qualify a field

According to the documentation, Integrations with Screen=Work Task can use data from:ApplicationParameters JtExecutionInstance EquipmentObject JtTaskAddress JtTask MobileIntegrationThe syntax is ${AttributeName}. What happens if the same field exists on multiple entities - how do you fully qualify the field then?

130

8 days ago

ViitatiSidekick (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

Business Reporter - The website’s security certificate is not secure.

Hi all, I try to log-on to Business Reporter, but I face strange error, which I have never met before: When I click “Refresh the page.” I get this error: I have installed this website’s certificate and this environmental works in browser correctly. I have also prepared IAM Client as it should: I have done this several times before for different environmental, and I have faced an errors when IAM Client or certificate is not defined correctly, but now I have done and defined them for this environmental at least twice.Certificate are stored on “Trusted Root Certification Authorities” -folder. I also stored them to different locations too, but did not make any difference. This environmental is working on 24R1 SU1.

532

8 days ago

preethi.a05Sidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

File is not attached with email

Hi,Currently we are facing an issue, a schedule xml has been added to run on daily basis to send email notification, but the excel file is not attached in the email, only the content in the message body is getting printed in the mail.

466

8 days ago

JannetteCHero (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

QFACT views

Hello,How do I refresh a QIS, the ial that it is based on has 12000 but the QIS has only 10000 records ? Thanks

122

8 days ago

moconnor1Sidekick (Customer)

asked in assyst General

Notifier Rules vs Smartmail

What is the draw to implement notifier rules via assyst inerface for managing email templates and rules vs the existing smartmail configuration a user might have in tandem with AP rules, etc?Is this considered Smartmail 2.0 in a more formal sense with the update?Trying to come up with some pros/cons to moving to this method if it reduces needs for managing in multiple places on integration server vs in UI, etc.Thanks,Mitch

120

8 days ago

DareenAhmedDo Gooder (Customer)

asked in Supply Chain

PO Authorization rule

Dear Community, How can we change the settings so that in the event of any modification to the price of the purchase order, approvals must be taken again, because at the present time on the existing options, the price on the order may be successfully modified with the same old approvals.the screenshot below shows the current setup. Regards

4548

8 days ago

Tomasz GrzebulaSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Validation in Workflow Invoked by Event

I've encountered a problem and need some help understanding the workflow architecture, specifically when a workflow is invoked by an event. I'm focusing on synchronous workflow invocation only. Diagram from documentation Problem: I've noticed a difference in behavior between using Error_SYS.Record_General() in an Execute Online SQL event action and IFS Failure in a workflow event action (in my experiment, both are exclusively called by the same event). It seems Error_SYS stops the process, while IFS Failure in the workflow doesn't stop the process, and I can see more activities (Server Trace) in the DevTool log. Additionally, some data are changed despite the validation error message appearing.This issue is connected to the functionality: Report Picking of Pick List Lines -> Report Picking of one line with serial number. Report_Picking_Of_Pick_List_Lines_SVC.Do_Pick_Selected(...).Context: For every event, a database trigger is created, and it invokes the workflow if I understand cor

1325

8 days ago

richardwestDo Gooder (Customer)

asked in assyst General

CMDB Software to Hardware relations (printers)

Hey All,We do a good job having our software as items in our CMDB. We also have our printers and computers in as assyst CMDB also. On the hardware printer items in CMDB were store the print queues for printers in config characteristics. The problem is you cannot search for the serial no in the characteristic. We are going to be moving our printer queues as separate items with relations to the hardware. That’s easy. We want to also relate the print queue to the software it is used by.Question. What do people do when relating it to the software?The two scenarios we came up with were:relating all print queues directly to the Software item. creating another item called “<Software Name> Print Service”, adding relation for this item to the software, and relating all print queues to the “<Software Name> Print Services” item.Technically the majority of these software are running a service for printing but its creating new items to track “services” or “sub programs” to the main soft

110

8 days ago

jsawantDo Gooder (Partner)

asked in Assets (Asset Management)

Exam: IFS Practitioner Consultant - Asset Management - IFS Cloud

What is the best way to prepare for the above exam? What to expect? Has anyone taken the exam recently? Is the IFS academy study material and knowledge checks enough to prepare for the exam?

16189

9 days ago

PUOOWENJDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

PSO RESTful Gateway - dsScheduleData query

Hi, we are in the process of trying to upgrade from 6.9.0.22 to 6.13.0.56 and one of our software developers has a query regarding the RESTful gateway:When using the restful gateway where can we get the schema from to use the dsScheduleData class? When we used soap we could import the Service Reference and would have the imported reference, but we wont have that ability on the new Rest only servers.

9 days ago

acjedynakSidekick (Customer)

asked in Products (Manufacturing, Products, Engineering)

Work Center labor loads and capacity

In Apps10 IEE, I want to use the visualizer in the Labor Load Details screen, specifically the Labor Load Summary graphic, to view the scheduled operation hours in a work center for a given day against that work center’s capacity hours. What I get instead for capacity is the sum of labor capacity for the entire labor class. Take for example the below:The work center ELRPR has 9.32 hours loaded on the date 12/10/24. The work center capacity on any given day is 9.56 hours.Therefore I expect the visual to show that the work center is near fully loaded for that day. Instead, the capacity that is considered in the visual is 434 hours (for every work center), which comes from the labor class’s total capacity for any given day. This causes the visual to show that every work center is near 0% loaded for any given day. The visual therefore is not helpful for viewing work center loads. What do you use to view work center loads?

502

9 days ago

Firdosh MalesariaSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

implement checklist for Nodes

Hello All,Currently we are using Astea Alliance Version 14 HF 29. Application is used across 6 countries but now we have requirement from 2 countries that they need checklist with one question and base on answer (Yes/No) we have 2 more question with text. We have implement the checklist for one country. We have mapped contracts for that checklist so that whenever any service order is created using that contract, checklist will be added to activity but now we have request from another country and they also need the same checklist but they want it base on Node. How can we configure it? We don’t have that option in Alliance.

9 days ago

ratdlkDo Gooder (Employee)

asked in HCM (Human Capital Management, Payroll)

Continuation of Ongoing Absence Processes in IFS Cloud with Database Background Tasks Resulting in Day Completion

When you run the 'Create Absence Next day' in the background, it checks for any 'existing absences or clockings'. If such records exist, the ongoing absence process will get terminated.In a reported issue, the database background job 'recalculated days for calculation formula' results to stop the ongoing absence as it results in a calculation for Sundays and Sunday get completed. Unfortunately, this leads to the ongoing absence process being stopped.The customer is looking for a solution that allows the ongoing absence process to continue without being terminated or disrupted by such recalculation/background job tasks.

180

9 days ago

david.ttDo Gooder (Customer)

asked in Finance (Financials)

Business Reporter 23.1.7 on Windows 11

Hello,We are having problems with our Business Reporter installation. When installed on a computer with Win10 and Office Version 2411 Build 16.0.18227.20082 it works without issues.!--endfragment>!--startfragment>But on Win11 with the same office version the addin failes to load. The COM-addin loads fine, but the “ifs.application.baformula.bafunctions” gets blocked.The error message is “Trusted document settings have changed”Trusted document settings have changed - Microsoft SupportAny tips or ideas welcome.

150

9 days ago

etmshiySidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SLA visibility in Resources screen

Hi Team,How can i identify SLA details on resources screen easily without clicking any options like activity screen.In activity screen we have options as below: So can you please check & Confirm. In legends its shows as we can easily identify like below, so where i need to do the configuration for this. Or is there any way in Resources screen i can easily find the SLA details without any click, please suggest. Regards,Shiyaz

353

9 days ago

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