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Hi - we have a scenario where we want to change Open Date on Service Orders WITHOUT changing the ETAs. If I create an import that changes just the Open Date, the SLA automatically changes the ETAs (which makes sense).But we have scenarios where we want the ETAs not to be changed. I find the dates in the service_call_env-table  But when I create an import I can’t find a corresponding BO  Is this not available?

Hi everyone,Is it possible to create a hierarchy in Request Contracts?In the Service and Maintenance module you can create a Service line linked to another Service line: However, I haven’t found anything similar in Service Management module.Thanks in advance.Irene

Hi All, I need to create a json payload inside a workflow to send to an external Rest API.I used the org.camunda.spin.Spin.JSON   according to the camunda documentation.Below is my scriptvar SpinJSON = org.camunda.spin.Spin.JSON;var jsonObject = SpinJSON("{}");var customerId = execution.getVariable("CustomerId");var eventType = execution.getVariable("ifsBpaProjectionOperation");jsonObject.prop("CustomerId", customerId); jsonObject.prop("event_type", eventType); execution.setVariable("varJsonBody", jsonObject.toString());In the Debug mode, everything looks fineTrigger for this is an event and we are trying to sync customer records with a 3rd party system But in the execution, it gives an unexpected server eror Looks like it Spin.Json prop() doesn’t work. Is this a bug? IFS version: 24.1.3 

Hi Experts,I am trying to assign skills for my resources and use them in request tasks. My question is on field ‘In Use Cost’ (tool tip help : The cost to apply when the skill is available at the time and being used) in skill setup. I have set this value as 30 and did not use any other setups like skill levels.and then assign this skill to one of my resources. The first thing I noticed is that ‘in use cost’ in skill did not inherit. (Is this correct?)Then I created a request task with plan start and finish date within above date range and add above set skill as a demand. If I report time against this demand (with an assignment for the above resource or not) I always get the cost setup in resource group(which is 10).Can someone please explain if I should follow any other setups or my thinking about this functionality not correct?Thank you,Roshan..

Hi All,We are transitioning from Soap to the Restful Gateway, the Rest calls etc are fine and we have these working, the problem is that we need to remove the webinterface installation on the server but this is currently used to pull in the Service Reference to serialize the xml from the IFS Workbench into a DsSheduleData object so that we can use it in our inhouse code and then serialize it back to send back to IFS.My question is where can I get the DsScheduleData schema/object from when we don’t have the Service Reference to pull it from?I have located the DsScheduleData.xsd in the install documentation folder and created a class file from it using xsd.exe but this does not replicate the reference file obtained via soap so our code can not use it the same way.I also found a Schema.dll in the Restful Gateway folder and tried to import this but I get dependency issues and cannot load it into code,I may be missing something very simple but I am hitting my head against a wall at the mome

Hi all, I'm having a set of data as shown in the below table. Stock count according to the type for each monthCurrently, this data is showing in the lobby as below where it splits according to the type for each month. But, I actually want the y axis to be split according to the type for each month. In this example i’d want it to look like below. Is there any feasibility of getting a chart like above in IFS lobby? If so, any ideas on how we can do it? Thanks, Sachinthani.

Hi, We are entering a new account to the Revaluation Accounts (Financials\Period Routines\Currency Revaluation\Revaluation Accounts) get this error message Field [LEDGER_ID] is mandatory for Reval Account and requires a valueAny thoughts on what could be missing here (APP10 UPD16) 

23.2.3When editing the Person on a step in the Approval Process on a Change Request, there are two shortcomings.In the drop-down list, the only attribute to select by is the Person ID (first image below), which for some customers may not be obvious to whom this refers. Can the Name column be added here or would this need an Idea request? When using Find in this drop-down list, the only attribute to select by is the Person ID (second image below). Can the Name column be added here or would this need an Idea request?  

Hello, I was trying to create new tabular model based off the existing sales one. I was trying to add a new IAL to the tabular model and was able to create the data source and add the data source to the tabular model.  I did set up some relationships between my newly created IAL data source and one of the existing tables in the tabular model However, When I get deploy the tabular model, I’ve been running into this error: REQUEST: 25203 SSISERROR: Analysis Services Execute DDL Task - SSAS:Error: Execution of DDL failed. I was wondering if anyone else has seen this error and if anyone was able to get around this? I was wondering maybe I missed a step in the process? Thank you.

How to remove Support tab - menu options (left-hand side) for ALL USERS.  We are using assyst 11.5  

We are currently moving into IFS Cloud and we have some questions about the Global Context:What happens if you have customize our global context, then update or patch your instance? Do the customizations get wiped out? Is keeping Global Context “vanilla” still the best practice in 24R1 and beyond?

 Hello All, I am looking at connecting a part to a production line so I can use the unscheduled receipts function to convert unsterile manufactured parts into sterile parts with minimal admin. The steriliser is run several times a day, with multiple parts, so using Shop Orders would create a lot of admin work. The Sterile parts have a forecast and are Master Scheduled. The production receipts for the sterile parts are created manually, as are the Shop Orders for the unsterile parts, but I want MRP to generate the Purchase Requisitions for the components based off the forecast. I’ve set up a stucture like below, and tested out and all seems to be working as I hoped. However, the help function for the Production Line is confusing me - it suggests MRP is cancelled when it reaches a Production Line part, but this is not what I am seeing.​@Björn Hultgren I think we have spoken about Production Schedules previously, so I hope you don’t mind me tagging you. From Help Page:“Demand for parts ma

Hi,  "IFS Notify Me" requires frequent re-login prompts (typically every 2-3 hours). Is it possible to stay logged in to IFS Notify Me by adjusting certain parameters? Thanks! Best regards,Feng

How can we remove the permission to create new project transactions from a permission set?

The documentation states the following, but I cannot find where to download the Layout Migration Tool in the Remote Deployment Guide.Can anyone tell me where I can download the Report Layout Migration Tool?https://docs.ifs.com/techdocs/24r1/070_remote_deploy/400_installation_options/005_operational_reporting/150_layout_migration_tool/--> https://developer.ifs.com/  

When reading the documentation about preparing a migration job that uses procedure Output File, the text shows:Write data to a server fileWhen File Location = OnServer File Path must be a valid directory object. The column has a List-Of-Value with valid directory objects.So logged in as IFSAPP in the database an Oracle directory MIGOUTFILES was created with C:\MigOutFiles as path on the server (I have created it on the database server).Let's take the company as view to export. I select MIGOUTFILES as output path. File name is Companies.txt and File location is set to OnServer.To make this as simple as possible, in the File Mapping only one field/row is created with field COMPANY.All rules are inactive.When starting this migration job online the system reports: Failed to open file Companies.txt on MIGOUTFILES.The windows directory exist, so why do I get this message?

Hi,We’ve added a persistent field to the “WarehouseTask” entity in IFS Cloud. We’d like to populate this field via a workflow, but it turns out it isn’t possible to make a PATCH call on the WarehouseTaskHandling.svc/WarehouseTaskSet. Is anyone aware of a workaround to allow us to interact with this persistent field?Thanks,

In a Risk Analysis I want to use tab Object Connection to connect the Analysis to a serial object. For that I prepared the following object connection, as the serial object was not available in the dropdown to make an object connection to:Figure 1 - Object ConnectionWith this I was at least able to select the equipment serial from the dropdown in the new object connection. However, I noticed that there is no further functionality, one has to include the complete key in the reference field:Figure 2 - No dropdown on Object KeyFor a work order it works nice and we see that reflected. For a customer order there is a dropdown and when that is used one can select a customer order.However there is no dropdown for the EquipmentSerial LU. I can't ask from the end customer to enter a full object key with all the 'odd’ characters.Anyone solved this?

Hello,do I understand right that Operational Condition option is no longer provided in Functional Object form and is left only in Serial Object form?  

Can we add additional Id’s in the general Custom Permission of a Security Role in the Security Setup? We want to disable ID “quick_search” in all modules within a role, but now that would mean to customize one module at the time what will be a huge job. 

I have created a new custom form in IFS 10 UPD 3 and I can query for records.  When it returns multiple records, I get the standard drop down arrow to allow me to choose the record I want.  Is there a way to change the information that appears in the drop down list for me to choose records?

Hello everyone,When a pool activity is accepted in MWO, a new window opens where the MWO user can specify the date and time. However, our customer would prefer that the previously planned start date, as entered in IFS Cloud, is displayed automatically, so the user doesn't have to input it manually.Is this technically possible?We tried adding new fields using the Page Designer, but these fields don't appear in the selection list, so we can't add them. Thank you!

IFS Apps 10   After a period of time we are getting the following error: Microsoft is waiting for another application to complete an OLE action   IFS Business Reporter Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL))   Details 77 System.Runtime.InteropServices.COMException (0x80004005): Unspecified error (Exception from HRESULT: 0x80004005 (E_FAIL))    at System.Threading.Thread.JoinInternal(Int32 millisecondsTimeout)    at Ifs.Application.ExcelReporter.ServerAccess.ServerAccessor.ExecuteTemplateAsXmlAsyncNew()    at Ifs.Application.ExcelReporter.ReportDesigner.ReportController.ExecuteReportFromClient(Boolean cacheEnabled)    at Ifs.Application.ExcelReporter.MainWorkbook.ExecuteClick(Boolean cacheEnabled)   Can anyone please advise.

Hi, We have an object that had an engine change out in May when the Engine Hours was at 16050. The before meter change had a Recorded value of 16050 and a Total Value of 16050. The after Meter Change had a recorded value of 0 and a total value of 16050There are 2 readings flagged as incorrect on July 4 and and then on August 14 the recorded reading shows 0 with a Total value of 16050.Aug 16 Recorded reading is 48 - Total Value of 16098Aug 19 Recorded reading is 61 - Total value of 16111  Aug 27 recorded reading is 95.7 - total value of 16145.7...additional recorded readings up until Sept 16 where it looks like the user recorded an Engine fail.Sept 16 recorded reading is 246 - total  16296Sept 16 Before Meter change recorded reading is 246 - total  16296After Meter Change  recorded reading is 0 - total 169296  “Engine fail, changeout 16/9/24 at 246 hours”Sept 17  recorded reading is 0 - total 169296...additional readings recorded until Nov 4Nov 4 recorded reading 227 - total 16523That w

Hello, I want to create 3 new fields on the master part.Field 1 will be a list of values which I will create in an enumeration.What I would like to do is only display the values in field 2 depending on the value selected in field 1.Also, the values listed in field 3 depends on the values in field 2. How do I go about creating the links for field 2 and field 3 please. Thanks