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 Hello,I often get the same question from our customers:"We want to be able to redeliver or invoice on the original order". Example: I create a sales order, I invoice and I have to issuea credit note because I made a price or qty error. I issue a credit note but I want to start again from the initial sales order.We agree that in iFS you can't reopen a sales order that's already been invoiced.     thank you for your help

Hi,My customer is implementing IFS cloud with the new Service Management functionality (NGSM). They would like their customers to have some way of creating service requests on their own. I am trying to figure out the best way of doing this at the moment.I think the old B2B solution is only focusing the old Work Order Solution. As from 25R1, I can see that Call Center enables the facility of creating new Requests (handover) as well. I would like to know if the B2B Call Center solution supports the “Request” handover yet? If not, is there a plan to include this functionality soon? (when?)Is the Customer Engagement functionality can be used for this purpose? If so, I would like to know some details about that as I am not familiar with this functionality. Any ideas, on how to get details on this?Best Regards,Athulya 

Hello,  While trying to open dispatch console in IFS Cloud I am getting an error. I am attaching the error message for the reference: Error - Url (parameters included) = https://hmhw-uat.ifs.cloud/main/ifsapplications/web/page/SvcschDispatchConsole/DispatchConsolePage;$filter=QuerySeqNo%20eq%20586;initcontext=CompanyId:'HMH',DatasetId:'PCS-NAM',EnableManualTravelPlan:'FALSE',QuerySeqNo:586;path=0.644174039.1625189563.1949504892.eyJmIjoiL1BhZ2UiLCJnIjoiU3Zjc2NoRGlzcGF0Y2hDb25zb2xlIiwiaSI6IkRpc3BhdGNoQ29uc29sZVBhZ2UiLCJhIjoidmlydHVhbC0xIiwiYiI6IjE5NDk1MDQ4OTIiLCJlIjoiRGlzcGF0Y2ggQ29uc29sZSIsImgiOiJRdWVyeVNlcU5vIGVxIDU4NiIsIiRmaWx0ZXIiOiJRdWVyeVNlcU5vIGVxIDU4NiIsImluaXRjb250ZXh0IjoiQ29tcGFueUlkOidITUgnLERhdGFzZXRJZDonUENTLU5BTScsRW5hYmxlTWFudWFsVHJhdmVsUGxhbjonRkFMU0UnLFF1ZXJ5U2VxTm86NTg2IiwiZCI6dHJ1ZSwiYyI6ZmFsc2V9Error stack:Error    at Vp.b (https://hmhw-uat.ifs.cloud/main/ifsapplications/web/1587.cb61316666500618.js:1:273048)    at https://hmhw-uat.ifs.cloud/main/ifsapplications/web/1

Hello,I need a help to under Inventory Valuation Method and its types standard Cost, weighted avaerage, FIFO and LIfo. definition or the difference.Regards,Kruthika

Hi Team, I am not able to create a new permission set by clicking on duplicate option. I  am not able to copy existing permission and create a new one getting below error while doing so. 

We have noticed that Line Code items are consistently assigned a ‘Bill Cost’ of $1.00 and we are not clear on what is causing this behaviour.  The assumption is that a rule or parameter is making this calculation when the line code is added as a non part usage.  Can anyone shed some light on how or where we can default this to $0.00? Line code set-up with Unit Cost as <blank>  Thanks,Richard

He there,I have 2 different problems about demand planner on version 10 up.10.TNS PROBLEMI configured demand planner server on application server clearly but i though TNS cant resolved on server. If i start like this on “cmd”, it works. But when i clicked normally to ForecastServer it cant resolve TNS for some how, any idea?set TNS_ADMIN=C:\Oracle\product\12.2.0\client_1\network\adminstart "" "C:\Program Files\IFS Applications\Demand Plan Server 64\DemandPlanServer\ForecastServer.exe"DECODE ProblemMy demand planner working like Turkish NLS Parameter on the database level some how, but the region settings on server is English (United States), and databased configured for English language.When i use “Qualify Parts” option after “Aggregate Daily”, i got error messages from the client about decode transformation problems. I checked the FORECAST_PART view, so it is include standart GEN_YES_NO_API.DECODE method and it is works normally. But the demand planner application cant resolve the dec

Hi,I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service.  The transactions type Travel (On Route)  and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction.   Can anyone please help me?ThanksStefania

Community,How we could stop a project to be reported in Time Registration?will change Report Code Valid To date work? 

Hi,If a Customer Return is completed with  Return Action: Exchange.The Customer Return does not shows up in Customer Return Billing Batch to move the Customer return to History, but it stays status Completed in non History table.I understand that this return action does not need to be invoiced, so it is not in Billing Batch.  But is it possible to move this To History table of will the returns always be in non History table as Completed? Thanks,Robin

Hi,Is it possible to register training participants in groups and not individually?Currently, to register several dozen participants, each must be added separately. Similarly with training plans.

Hi I have a couple of barcode printers (low volume) and I have successfully setup the IFSPrintAgentConfiguration to point to a single IFS Cloud environment by following the IFS Documentation https://docs.ifs.com/techdocs/24r2/070_remote_deploy/400_installation_options/005_operational_reporting/020_install_print_agents/.  I would now like to connect the same printers to another IFS Cloud Environment.   Has anyone done this.  Is it possible to use the same installation of the IFSPrintAgentConfiguration?  

Can an employee be configured to have access only to orders of a specific Customer?The employee must be able to create and process Customer Support, Service Orders, Sales Orders,… but only for 1 specific Customer. He also may only see those order for that Customer when searching in Order Locator or other modules.

Hello, in updating / adding a new address under the person record the following list of values are displayed in “Address Type”:Are these values customisable? 

Hello everyone,When reviewing past activities in PSO, we noticed that the displayed travel time is shown from the resource to the activity - instead of from one activity to the next, as expected.Do you have any idea why this might be?Could it be because the activities have been allocated (and not committed) and are in the past?Thank you!

Hello All ,while we  trying to set IFS 23R1 on GCP cloud we are getting error  below error no steps when we need to create SSH key for remote access. Any pointer to resolve this error, we have updated the etc/hosts file also update  the main.ps1 as we are not using 22 port but still below error shown its picking port 22 only.. D:\ifsroot\utils\..\config\secrets\.ssh\gmu-co-ab__com_id_rsa already exists.Overwrite (y/n)? yprocessed file: D:\ifsroot\utils\..\config\secrets\.ssh\gmu-co-ab__com_id_rsaSuccessfully processed 1 files; Failed processing 0 filesAdding Public Key to Linux Boxssh: connect to host gmu-co-ab__com_id  port 22: Connection refusedExcution Failed: Error occured when adding Public Key to Linux BoX.2023-10-25 10:22:51.93   GMUVDIFS-COE-01 Stop  Add-KeybasedAuthWithLinuxBox RegardsSujeeth S

Where can we get a listing of transaction codes from the ERPs to allow us to analyze which transactions we would consider “manual journal entries”. Are these codes subject to stricter control within and outside of the IFS system? Also does IFS APPS10 have the capability to implement a “park/post” feature that enforces segregation of duties for manual journal entry prep and post? Thank you,

When converting a Lead to a Customer, we ‘d like to make the Account No field read only or hide it from view, to prevent users from manually entering details.How do we do this in Cloud (23R1), is is possible? 

As Part of a Service Management implementation we’re considering setting up the Service Technicians vans as a form of Mobile Warehouse but the Support documentation we’ve been able to find indicates that this is primarily intended for use in Part Searches, it makes no reference to what impact this would have on MRPIf our client manages some of the items contained within warehouse type VAN, will these parts be considered when MRP runs if they are also managed on a Safety Stock or Reorder point planning basis?

I use the Child Relation Editor to link to related tables without issue. In the example below I can successfully link to PRODUCT and use field form PRODUCT on this screen.  I now want to link to product_ext so the link would be stock_serial_id → product → product_extHow do I do that? I have tried the below.  However I get the error below when adding a field from PRODUCT_EXT so my linking method must be incorrect.  Any help on the correct procedure would be appreciated.Thanks,Barry

Hi,I know there is a way to get macro names that you can use in API with ExecMacro action, but don’t know it anymore.I was looking for macro to set Service orders to Need audit or pending invoice or invoice with macro.I was using APPROVEREJECTORDERBATCHSINGLE macro, but does not work as i expected<root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="Service_order"> <action name="execmacro"> <attribute bo_name="main" macro_name="APPROVEREJECTORDERBATCHSINGLE"/> <attribute dtype="string" in_var="" value="{order_id}"/> <attribute dtype="string" in_var="" value="afteraudit"/> <attribute dtype="string" in_var="" value="Auto Need Audit"/> <attribute dtype="string" in_var="" value=""/> <attribute dtype="string" in_var="" value=""/> <attribute dtype="string" in_var="" value=""/> </action> </state> </session></root> Also where can i fin

It is my first time using ACTION with an IFS REST Connector for Cloud in Boomi. I am specifically using the Invoke action “PromoteToObsolete” on a document. This is the Post request:https://**********************.com/main/ifsapplications/projection/v1/ManageDocuments.svc/DocIssueSet(DocClass='{DocClass}',DocNo='{DocNo}',DocSheet='{DocSheet}',DocRev='{DocRev}')/IfsApp.ManageDocuments.DocIssue_PromoteObsoleteI’ve been using this forum to help me start but I think I’m stuck because I have multiple parameters that I need to pass. I am currently receiving a Bad Request so there must be something wrong with the way that I am passing the parameters.Before my Connector, I set up a “Set Property” shape of a Dynamic Process Property that contains he value that I will be using for the Bound Entity Set Parameters:After that, I connected it to my Connector. In the Dynamic Operation Properties tab, I call on the DPP that I set earlier as the Bound Entity Set Parameters. (in additional, I added the E

Hi, does anyone know why in this routeApplication Base Setup>Enterprise>Customer>Customer>CRM Infounder the representatives list some customers show an “add” button (first image) while some other customers don’t (second image)? Also if i try to add using the only available button i see this error  

Hi All,We are using IFS Cloud 24R2 and MWo app based on this version.When Downtime Enablement Per Work Type Category is enabled then it works fine in IFS Cloud. How about assignments that are executed from MWo, as there seems no functionality in MWo where the downtime is asked for mobile used before closing assignment. The mobile user completes the work assignment and work task moves to Work Done status without asking for downtime registration.Please correct me if there is any setting or configuration that need to be done for Mobile app to use the downtime feature ?Thanks for your responses and help in advance.Regards,Srinivas