Solved

We have different sites in different locations so that we need to restrict to show some screens to different users based on their locations. Can anyone please help on this regard?

What is the reason for 'custom defined schedules' for mwo 'Synchronization Rules', not been copied from previous application version to a new version?

We have issues with data provided by Bin. All technicians are unable to rely on the city provided on the order they are given. When receiving an order FSM does a look-up on Bing Maps which returns an incorrect city for the postal code. Can you please let us know if this is a known bug? If so, if there are any workarounds we can perform?

We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?

When purchasing customer owned parts from work order with the setting Cost Return At = Arrival, Why do we get posting lines created at receipt ?

1. Create work order and work task. 2. In the work task enter the duration xx, enter planned start and finish date to a larger period. 3. Enter a demand line for person resource group. 4. Select the line RMB Allocate Resource. Here it seems no calendar is considered :thinking:

When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?

When sending mails from 'Call Center', it uses the user's local outlook, and the user's mail address is set as sender address. We cannot send mails from the generic support organization's mail address. Is there any set up on the IFS side to enable selecting 'from address'?

What is the method of choosing the 'sales price' of a work order posting ?

What is the reason for the document object connections to remain even after deleting the connected objects?

Can you please explain why "Macros" do not work on multiple document selections, but only on a single document selection? Is it a software fault?

We have a requirement to trigger task details messages when task is marked as error. Can you please let us know if any core trigger already exists when task is marked as ERROR?

Time reporting, manual transactions and material issues are allowed when the task is on hold. It looks like on hold doesn't do anything other than restrict the status change. What is the exact purpose of having the on-hold functionality in work tasks?

After migrating from old versions, some of the macros written using COM access provider do not work anymore.

How to correct the discount for the material un-issue line in postings

In the customer window price list per price group tab, it is possible to add several price lists in different currencies. And if the Preferred Price List tick box is selected, it says the ticked price list would always be fetched into the Customer Order Line. But it was noted in some scenarios even though a preferred price list tick box is selected COL picks up a different price list. What is the reason behind this?

Combination rules are validated for the accounts that are entered in the “Budget year amount” window. What is the reason since this is not a voucher entry window?

In App 7.5, there is no way of reporting Intrastat for Non Inventory Parts and No Parts in purchasing (importing) them. How can we fix this?

We have service providers and services will be ordered by raising a Purchase Orderto the Service provider, But we do not get the service physicaly, instead our engineers will get the service from service stations and invoice will be issued at the time of delivering the service. Then our engineers submit the invoice to the Accounts department and get the claim in cash. Question: We have a need to match the invoice at the time of claim is submitted to the Accounts section rather than going to Purchasing department and receiving the Purchase order and then matching the invoice in Accounts devision.

Even though customer\prospect enable for Tax, tax will not be included in the sales quotation report

When entering a Resource into a Project Resource Forecast, a warning is given that the Project Cost Revenue Element (PCRE) is mandatory. After ignoring the warning, looking at the Cost Element shows the PCRE has an entry. However, the checkbox for missing Code Part remains which prevents further processing.

Create a Sales quotation. Release it. Print the quotation. Then alter a line and save. Status of the quotation will be “Revised”. Try to delete a line of the quotation and you will see delete option is not available. It could only be cancelled. It seems sales quotation line could be deleted only in “Planned” status. Sometimes, on revisions, there may be many lines that need to be removed, not cancelled. It is difficult for the users to manage the screens when these lines are still visible. It is difficult to identify quickly which lines are active.

I have installed a delivery for an issue relate to Advanced Planning Board. I have manually copied the necessary .dll files and SchedServ.exe to the runtime folder. When trying to launch APB from IFS Application I get an error and it does not load. This was working before the delivery installation. What can I do to fix this issue?

All purchase requisitions allow only Company Owned and Company Rental Asset ownership types, except when created by a process that supports additional types of ownership (such as from IFS/Project or IFS/Project Delivery). Why is ownership "Customer Owned" not available for Purchase requisition lines when Order Code is ‘1- NORMAL’?

[i]One of the customers has faced an issue in BAES. The BAES is hanged due to an error in excel. Background jobs are in Externally executing state since the reports are not getting processed by BAES. There is a huge queue of ordered reports and BAES now can not handle that much of a load even the excel issue is sorted. This is in Apps8 Environment.[/i]