Solved

11529 Topics

LPHILLIPSSidekick (Customer)

Repair Order Item received as Wrong Shipment

I have a few situations where a serial number is hung up because an error was made in receiving an item that had a repair order tied to it. Can you help me understand how to correct or if this will need to be corrected through a script?Item is being returned from field on a service order Repair Order auto-generated through the service order Shipped from field technician, received as Wrong Shipment (this is the error) Item is returned to either technician’s inventory or back to store (we have it both ways) Repair Order remains in a state of Received in Another WarehouseWe cannot update the serial or location of the item because it is tied to a repair order, but we can also cannot close out the repair order because we can no longer ship/receive that item. Suggestions?

435

15 days ago

SudaraDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

A Default Value cannot be set to an Enumeration using BPE

Hi All,We have noticed that setting a default value using a BPE workflow to a field that gets its values from a fixed database enumeration, is not possible as it gives an error. Ex: Automatic Payment Authorization field in Supplier → Invoice → General tab. We have already tried the solution from the post Set default value for a list using BPA | IFS Community but we still keep getting this error. Is this a bug in the standard application or are we missing something? Help! TIA

1395

15 days ago

bskallerudSidekick (Customer)

asked in Alliance

Alliance: Export service orders with Service Order ID

We need to export orders in order to manipulate Problem Codes - if we export from Service Orders we get the Request ID, but not the whole Service Order ID (including @@1). Will I have to pull this out from the database, or is there some way for the end users to get this “as-is”?

322

15 days ago

WiaPasanDSidekick (Partner)

asked in Finance (Financials)

How does the PO Line Matching work?

Hello! I am trying to figure out how the PO Line matching works and my scenario is as follows:Supplier Master - PO Matching is set to PO Line, and the Validation is set to PO Reference and Receipt Reference. The PO has 10 Inventory part lines, and all 10 are received via ‘Receipt’, and ‘Receipt’ is in the ‘Received’ Status. Assume that the first PO Line is for 110 quantities, unit priced at $0.98 = $107.86 I receive an Invoice from the Supplier, which has only one Invoice line, accounting for $107.86. This invoice is loaded into IFS (Apps 10) as an external invoice file, and the file is also processed successfully. However, no matching is conducted at the Posting Proposal. I even changed the Supplier’s PO matching level to PO Header and PO Receipt, which simply matches all 10-part lines received, which is not what I expected. I would want only the Invoice line to match against the specific PO Line received.I kindly request your assistance and guidance in resolving this issue and under

654

15 days ago

agovindarajanDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Purchase Requisitions - "Ordered for" field

We are currently using IFS Apps 10. When MRP generates a Purchase Requisition for a demand (whether for a customer order or a shop order), we've noticed that the origin information is not included in the Purchase Requisition.According to our understanding, the "Ordered For" field in the Purchase Requisition should display the customer order number or shop order number as its origin. However, this field is consistently blank. Could you please advise if there is a setting or configuration that needs to be adjusted to ensure the origin details are added to the Purchase Requisition?Attached below is a screenshot of the Purchase Requisition triggered by MRP for a customer order for reference. Thank you for your assistance in resolving this matter.

782

15 days ago

DanielPeschDo Gooder (Customer)

asked in Supply Chain

Site MRP - No specific errors for missing data

Hello IFS Community,I have a question about the site MRP run. We’re experiencing an issue where, if an MRP run fails, it doesn’t provide clear information about which data might be missing—for instance, if a part doesn’t have a BOM assigned, etc. How do you handle this? Have you built a custom lobby for this or modified an existing one? I would really appreciate any ideas, suggestions, or even solutions.Best regards,Daniel

1046

15 days ago

Takesha KaluarachchiSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

OutOfMemoryError: Java heap space When processing application message FTP reader

Problem:FTP reader cannot proceed with OPTIMITY INTEGRATION - java.lang.OutOfMemoryError: Java heap space error in application message.checked int server logs ifsconnect,intserver and other logs and could find "Caused by: java.lang.OutOfMemoryError: Java heap space" error on intserver logs, Checked the heap dump and could not find heap issue. in this generated xml file one xml contains 75mb and other one is 56 mb, however file reader can read, For a 2GB heap space can process about 100 MB file. For larger files will have to increase the heap space allocated for the Integration Server accordingly. This issue was resolved by increasing int server memory up to 8 gb (both int servers 16gb) and that was processing file with 8GB heap memory. As of now this issue is sorted temporally . But in future if this file grows beyond 56MB this issue can reoccur in same environments and tweaking the memory in-between managed servers no longer will be a solution Suggestion to avoid this issue file s

2473

15 days ago

sarahkSidekick (Partner)

asked in HCM (Human Capital Management, Payroll)

HCM- Absence duration is not capturing

Hi , Absence Working Days or Hours is not capturing in the system. please help

389

15 days ago

bdoucetteSuperhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Schedule/email Quick Report failure

Hello, We are currently on 22R2 for IFS Cloud and we have encountered an error. I created a quick report to pull some values via SQL and we want to schedule this report to attach an excel file of the output onto an email and send it to our users.We scheduled the report and have the emailing set up properly, but we never received any emails. The only thing we received was this error on the print manager logs. Thanks,Bryan “Exception while generating Plugin Output Caused by: Error while rendering the report. 11 retries were made. The last error message is Server returned a status other than OK: 500 Message: Internal Server Error”

5656

16 days ago

athobieSidekick (Partner)

asked in Alliance

API for Pick list

Hi,We need to do an API for a pick list. @Community : Do you have an example of an API message that we could use for a pick list action ? Thanks 🙏 and regardsanthony

533

16 days ago

HurremogluSidekick (Customer)

asked in Document Management (DocMan)

Document Revision Approve

Hi Community,I am creating an approval template in Document Management, I want more than one user to approve a document, but I do not want to make it hierarchical. I want User B to be able to approve a document that User A can approve; I want the status of the document revision approved by a single user (like Approval Routing). How can I do this? Best Regards.

506

16 days ago

JWieczorekDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

Not possible to Change Delivery Address on Customer Orders

Good afternoon,After updating versions from 23.2.1 to 23.2.9 I am not unable to edit Delivery Address on the Customer Orders (but on the Customer Order I can do it). Our colleagues used to change Delivery Addresses on the list view instead of single Customer Order page. Is it possible to change the behaviour of this Delivery Address field to being editable? I have tried it with page designer and I can edit the value, but the Save button does not appears and I can not save the change of the address, after refreshing page it’s not being saved. The screen from Customer Orders after change the Delivery Address the Save button does not appear Should I change something more to Save the changes of this field?

504

16 days ago

Dilshan AththanayakeSidekick (Employee)

asked in IFS Cloud - New Customers

GRAFANA dashboard details for POD CPU & Memory usage.

Hi Experts;When we check Middle Tier Server performances using GRAFANA dashboards to check POD wise CPU & Memory utilization , below were observed Dashboard used : Even under normal conditions, some PODs have ‘MEMORY REQUESTS ~ MEMORY LIMITS’ as in above image.QUESTION :-Does that mean these pods are fully utilized [memory] even under normal conditions ? Here MEMORY USAGE is always higher than MEMORY REQUESTS & MEMORY LIMITS.Is that a cumulative value or else? Should we mention that as a concern to consider when we give recommendations/ suggestions based on these details/behavior. BR!Dilshan

5693

16 days ago

Anastasiya DzembakDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

No person is displayed when “Assign Work” is selected

Hello everyone,We have discovered the following:When we create a new request and want to assign the work to a specific person, no persons are suggested. As soon as we deactivate the “Apply Constrains” function, we see the persons, but it is only by a new request. Since we have several resource groups, we see the persons twice. In our test environment, we have no problem selecting a person and do not need to deactivate the “Apply Constrains” function: Does anyone have any idea what the problem is? Thank you!

262

16 days ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Missing LOV for Events in Task event - MWO

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added. Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”. Any possible reasons?TIA.

354

16 days ago

MIGDNASidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In FSM, make the field EMAIL_ADDRESS in the PLACE window mandatory

Dear FSM expertsCould you please advise on how to make the field EMAIL_ADDRESS in the PLACE window mandatory in FSM?We are on FSM 6 Update 27 Build 8779Many thanksMiguel

374

17 days ago

MikeCHHero (Employee)

asked in Document Management (DocMan)

Difference between the Object Key and Key Ref columns in the Document Object Connections page?

Hi,What is the difference between the Object Key and Key Ref columns in the Document Object Connections page? I could not find any differences in the values. Is there a historical reason for this or why do these columns exist twice? Thanks, Mike

503

17 days ago

KubaSidekick (Employee)

asked in Supply Chain

Receiving shipment order (IFS Cloud 23R2)

Hi! I’ve created shipment order between remote warehouse and site (remote warehouse → site). Remote warehouse is in the same site as destination site. I’ve sent and delivered the shipment. Now I want to receive shipment order using: Shipment Management → Inbound Shipment → Register ArrivalsIs it possible to receive shipment order to location that is actually in remote warehouse (the source one or another, doesn’t matter, the source one preferably) which belongs to the destination site? I can’t make this happen and I wonder if it’s matter of parametrization or it’s just not allowed.

838

17 days ago

Markus S.Do Gooder (Customer)

asked in Data Migration

ORACLE SQL Developer does not show the data for all VIEWS

Hello, I have a VPN to the IFS cloud. Now I have noticed that the Select does not show any data on many VIEWS, although data is available there according to the IFS quick report.CUSTOMER_INFO: works fine PURCHASE_ORDER: no Data In IFS-Quickreport i can select all Purchase Orders ! Is there a reason and solution so that I can see data from all VIEWS that I select via Qracle SQL Developer and not just the column names?I have already written the IFSAPP in front of the VIEW names.Thanks for your helpGreetingsMarkus

9513

17 days ago

hhy38Superhero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Background Jobs - Re-execute works however Re-execute in background does not work.

Hi, We have a problem with the background jobs. While a user releases a customer order the procedure creates a background job for the Customer_Order_Line_API.Calculate_Revenue__ procedure. This procedure throws an error while working in the background however when we re-execute the job works. Even if we Re-execute in the background manually from background jobs it gives an error. We created a new queue for this procedure but it still throws the same error. The screenshot of the error is below. What could be the problem? How can we solve it?The error about combination rules.

11911

17 days ago

jokasperSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cloud: User with * Person ID is not allowed to create new documents. Please contact your Administrator

HI,In Cloud, we are getting the below message. Is there a way around it? How do you give permission to create a new document for Person ‘*’? I reviewed the post for same error for IEE, but did not help. Would it be different for Cloud? User with * Person ID is not allowed to create new documents. Please contact your Administrator Thanks,Jo

555

19 days ago

ThejSidekick (Partner)

asked in Support & Services FAQs and Help

Unable to access IFS Scope tool?

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

4675

20 days ago

chris.harrisDo Gooder (Customer)

asked in Supply Chain

Can IFS trigger a part to be Inspected over x amount of receipts?

Is it possible to have a part automatically populate in ‘Inspection Management’ after so many x amount of deliveries?I have tried using the Triggers such as ‘Interval Scheduled’ and set the Interval for 3, but I still have the part appear in Inspection Management for every delivery. If anyone has any idea on how to do this or if it isn't possible, it would be very much appreciated :)

341

20 days ago

westjanDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

Copy work center - problem

Hello,IFSAPP10I am trying to copy work center on the right mouse button: but i got this error message:I just checked the tab “Cost” and the column “End date” is filled everywhere. any hints?thanks

547

20 days ago

PRODQSuperhero (Customer)

asked in Finance (Financials)

When is an Invoice not an Invoice?

Can someone advise what invoices I should expect to see in the Financials / Customer Invoice section - is this Instant Invoices, for example, rather than those created off the back of Customer Orders which you find in Sales/Invoicing/Customer Invoice? Very confusing... Thanks.

352

20 days ago

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