Solved

11545 Topics

eric.sunSidekick (Customer)

When doing a production receipt, quantity 1000 can be received while 2000 generates an error. The only difference the received quantity, no idea why it is related to characters.

562

27 days ago

ArcAleksSDo Gooder (Partner)

asked in Data Migration

[Data migration] Set an employee status to active

Hello,I did a test to migrate an employee and it appears with “preliminary status”. How can I migrate it as “active”? It’s for the Cloud version 21R1 and I created a two step job.Thank you in advance,

2393

28 days ago

TheanDo Gooder (Partner)

asked in Data Migration

Migration Job Using procedures

Hi Community, I want to create a migration Job which calls the procedure Confirm_Alternates from Engineering Transfer_API view. The Parameter Structure_rec_ is a variable for the above procedure Can anyone help me on how to use this as a parameter in migration job?Best Regards,Thean

695

28 days ago

CorySidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Show time in 24 hour time

Hello,Is it possible to change the settings of the time format to 24 hour time when it comes to viewing work order Start/Finish Times and Time Report time/date stamps? Thanks

452

29 days ago

RutJWhalenSuperhero (Partner)

asked in Insights (Business Reporter and Analysis Models, EOI)

BPA Workflow - return count of records returned into recordset

Within workflow I am trying to get the total number of records returned into the record set so. Can anyone advise a way to do achieve this?

261

29 days ago

MIGDNASidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Substitution Map not firing email - Custom Metadata

Hello FSM experts,I have a business rule working correctly that fires an email if the distribution list link to the business rule uses hardcoded emails. We have tried to change the distribution list to use a Wild Card instead. The requirement is that an invoice is send to the emails address located in the PLACE table. Please see the mapping in screenshot belowI have had an IFS consultant indicating that there isn’t a relationship in FSM between the PLACE table and the INVOICE table. So, I have to use the Custom Metadata to create this relationship. I have attempted to create this relationship, please see screenshot belowUnfortunately, the email still does not get triggeredPlease let me know if I am in the right track creating this link in the Custom Metadata.Best regardsMiguel

444

29 days ago

asjausDo Gooder (Employee)

asked in Document Management (DocMan)

Understanding Security Restrictions: Drag and Drop Disabled When Aurena Agent is Enabled

Hi everyone,I’ve noticed that the drag and drop area is not enabled when the IFS Aurena Extension (Aurena Agent) is installed and enabled for the environment the customer is working on. I understand that this is not a bug, but rather a feature. From what I gather, this is partly due to security restrictions in modern web browsers. Can anyone provide more details on these security restrictions? Specifically, why does drag and drop functionality conflict with the Aurena Agent?I found some related information in this article, but I have a customer who is curious to hear more insights and experiences from the community. Are there any workarounds or best practices for users who rely on both features?Thanks in advance for your expertise!Best regards,/ashley

1146

29 days ago

athobieSidekick (Partner)

asked in Alliance

Action to do form 600 to 700 for a service order

Hi,I would like to know what is the user action or automatic action that allow a change status from 600 to 700 for a service order Thanks and Regards

301

29 days ago

betul.bastan_12Do Gooder (Customer)

asked in Document Management (DocMan)

printing a document attached to a display

Hello,I want to take a document connected to a screen together with the pdf report output. What I want is available for the Work Instruction Report. However, I want to do this for the Shop Order Report shown in the image I added. I want to do this by creating a new custom menu and linking the pdf report to this menu. Can you help me with how to do this? Is it possible to do this without development?

631

29 days ago

GISANCARSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Not possible to delete jobs in Print manager in status Error

Since moving to IFS cloud, I can no longer delete print jobs in status ‘Error’ or in status ‘Remote working’.The error message given is:“The Print Job “1489559” is used by 1 rows in another object (PDF Archive).”We have had quite a lot of issues with printouts and print agent, which have resulted in a lot of jobs gettings stuck in status ‘Error’.In v10 we had a function called ‘Report Document Archive’, where i think the actual PDF was stored? This is no longer available in cloud, I can’t go there to remove the PDF. And I can’t delete the printout in ‘Report Archive’. Most of the printouts have already been removed from ‘Report Archive, automatically, because the ‘Expire Date’ is only one day (work instructions, labels et cetera).Am I missing something in the setup?

1095

29 days ago

AbdessamadSidekick (Partner)

asked in Supply Chain

Impossible to print customer invoice

Hello, I face a problem about printing customer invoices. When I click the share button, I cannot find the print value in order to print the invoice and to post it. Am I missing any setup ? Best regards,

664

29 days ago

eqbstalSuperhero (Partner)

asked in Data Migration

Which api generates the project id via id rules?

When migrating project, I want to make use of the Project ID Generation Rules. I leave the project ID in the migrate source job blank, category 1 is filled, Generation rules have been set up for given category 1. All other values are catch all.Still nothing happens when running the migration. So I was wondering which API to call to set the api in the defaul value of the project id, so it would generate the id when migration job runs.Anyone an idea which api to call? I would prefer to know the parameters as well, although less important for now.BTW: rule works perfect when entering a project via the project definition form

424

30 days ago

XitLokesYSidekick (Partner)

asked in Products (Manufacturing, Products, Engineering)

Disassemble Shop Orders

Hi Experts,Can you please share some reference documents on Disassembly Shop orders (Order Type) and Background to it.Can it be used for Servicing the Csutomer Owned Products like Engine. MRO Solution is not part of the Scope so, we are planning to Disassemble and Repair it via Shop orders.Appreciate your help. Thanks !RegardsLokesh

2414

30 days ago

kibsdkSidekick (Employee)

asked in Document Management (DocMan)

Missing drag and drop in Create Document form

I am missting the drag and drop option when creating new documents in all of our nordic presales environment on 21R2 - running in Chrome. If I run in Edge it worksWondering if I am missing a setup somewhere - or if I am experiencing a bugMy Create New Document form looks like this in Chrome and like this in Edge:

70024

30 days ago

PlaSandaMDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error when setting up PSO integration with IFS Cloud

Hi, We have used same wild card certificate certificate from GoDaddy and used in both IFS Cloud and PSO.They are accessible only within the corporate network. When setting up the integration from “IFS Optimization Framework Configuration Assistant” it throws below error. Validating IFS Cloud callback URL failed. Error message was: PlsqlapServer.ERRINV: ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending dataCaused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested targetCaused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderExceptio. If this is an external URL which can be accessed only from IFS Optimization server, it cannot be validated using the configuration assistant. The URL may still work when

9310

30 days ago

MickCDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Attachments

I have multiple documents that needs to be attached to multiple customers. Is there a way to add in bulk to all required customers or is the only way to go to each customer record individually and add the document attachment?

381

30 days ago

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Return parts on mwo

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

924

30 days ago

qquacSidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Due Date Field Required

We have a user who is getting a “Due Date is required” error when trying to make a change to the Place screen. The due date is on the CC Escalation tab on the Place screen. The field does is not required on the screen, or metadata. There is no BR or client script that is producing this error. Do you know what it could be?

222

30 days ago

jcohrsDo Gooder (Customer)

asked in Finance (Financials)

Can the rows in a New Voucher be listed in Entry Order upon Saving?

On the New Voucher screen in IFS Cloud, when new lines (rows) are added and saved, they are automatically re-ordered (re-sorted) in a way that appears random. Does anyone know the rationale behind this auto-sorting? Is there a way to have the rows be sorted in the order that they were entered? It causes efficiency loss due to having to scroll and search for the appropriate row(s), when certain rows require editing.

303

30 days ago

PLaborSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Quotations - Multiple Work Task Templates

We are currently using Apps 10 Upd 18. All of our techs utilize mWO Service 10. We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations. However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO. After that, we are able to add additional “raw” work tasks, but never a work task template.This severely limits our ability to go this route. If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc. For each of those, the techs would add whichever ones they want and move on.With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations. This will force us to create a higher quantity as well as a higher complexity of templates, while sti

211

30 days ago

al-vSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Get Quick Report data via REST API call

Hi all,I’m trying to GET the content of a Quick Report using the REST APIs. I can see the endpoints in API Explorer; but when I make the request in Postman, although the status code is 200, the payload is an empty array (see image).I’ve tried this with a couple of different endpoints:https://.../projection/v1/QuickReports.svc/QuickReport_36969() https://.../projection/v1/QuickReport36969.svc/VirtualOrderSqlReportsBoth give the same result. I’ve also tried with a couple of other Quick Reports - it’s not just that one.The endpoints are showing as ‘Active’ in API Explorer (and presumably I’d get an error if they weren’t anyway). Is there something else I need to do to ‘activate’ the APIs? The Quick Reports themselves are generated from an SQL statement, if that makes a difference (and to confirm - if I view the report directly, there is plenty of data to see!).

521

30 days ago

NEJANOSidekick (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Inconsistent behavior of Work Task status set to Work Done when the Assignments are completed

Hello, We have been experiencing inconsistent behavior when WT status set to Work Done (Automatically) when the Assignments belong to the Work Task get completed. In some instances, the Work Task status stays in ‘Work Started’ Status without changing to Work Done. In this Example, the WT has a single Work Assignment and the MWO user completed the Work Assignment and Returned to mobile. The IFS Cloud Work Assignment Status is ‘Completed’ and the ‘Time to Completion’ filed is ‘0’. But the Work Task is still in ‘Work Started’ status. Are there any other rules that could affect changing the Status of the Work Task to ‘Work Done’. ? Also this behavior is intermittent as well. Thanks and Regards,

363

30 days ago

DIPAKPATELSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Pass Parameter from Main Screen to LOV search dialog

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

149312

30 days ago

PGNPROXSVESidekick (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

What logic does Scheduled Work Tasks screen use to display data?

I have the screen Scheduled Work Tasks which shows the Work Tasks PSO has scheduled. I have the impression a filter is automatically set, as the Activities view in PSO shows far more records when compared to the SCheduled Work Tasks screen. Based on visual comparison, I would argue that Scheduled Work Tasks screen only shows current (today) and near future allocations, but none from the past nor far future. Is this correct and would this be configurable?

212

1 month ago

SrikanthSuperhero (Partner)

asked in Data Migration

Unable to delete lines that don't need migrating (blanks) (could delete on apps 9)

Hi,In Apps 9 whilst using Data Migration Jobs, users were able to delete records after loading data from spreadsheet and before migrating the records into IFS.However, in IFS Cloud (23.1.11) there seems to be no option to delete records like the ones highlighted below:Users need this ability to review and delete records before migrating them into IFS.Is this a case of missing functionality in Cloud that will be added in future updates?

382

1 month ago

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