Solved

FSM 5.7 - The request's Repair Deadline is not updating when the SLA is updated in the Task.Attached example shows a task/request where the priority was changed, updating the SLA. 

We are currently considering using IFS Time Tracker 10 for employees to register time using their phone/tab/PC. IFS Time Tracker 10 is available in Apple and Google Play app stores. However Microsoft Store only has up to Time Tracker 9 and does not have the 10 version. Does anyone know why?The PCs and some of the tabs are associated with Microsoft user accounts and we are unable to get Time Tracker 10 onto them due to this issue.

I was wondering if it would be possible to add a stacked bar chart to an ad-hoc or custom report?Here is an example of a chart I would like to add to a ad-hoc or custom report. 

Dears, How can i find back and old pick list? The costumer order is Invoiced and closed, Pick list is reported. But I would like to ‘reprint’ (virtually) the pick list that was used.I can see the pick list number in the transaction history Thank you!

How can we enable aurena bot? When trying to use it we get a message saying IFS aurena bot is not enabled for our environment. I heard that it require a Microsoft subscription to a AI, but where do we set it all up in IFS?

Hi,I often make changes to objects with background jobs.Some times for some reason a job takes a long time from posted to executed.In the mean time the line is closed, and the job fails.Do you have a good solution for that?BR Kresten

I was informed that Counselor ID is the Supervisor ID who has access to a particular employee. When selecting the Counselor ID via LOV in Employee Development Plan> counseling plan tab, there is a list of Supervisors shown, however, not all supervisors who has access to the employee. For example, Matt is a supervisor of Donna and is listed as a Supervisor on Employee-Access Info as well. Also is available as the supervisor in Employee File summary. But when l go to the LOV in Counselor ID field, Matt is not listed there. Matt has access to Donna and is valid and active for the period and l logged in from app owner as well.Need to know if there is any other condition required for a Supervisor to be defined as a Counselor? 

Dear community,do you know an option to make sure, that the Pre-Posting in the Right mouse window Create Order from Quotation (Sales Quotation) is always checked.My first idea was to fix this in the base profile, but I stuck…Can anyone help me with a hint?Thank you for your feedback!Regards Martina

Why does an invoice not go to finally posted when it matches and balances with PO receipted value? We have invoice that balance, but have to manually add authoriser line and finally post

Hello, The situation is: There are 2 IFS 8 systems running. I don’t know the level of service packs, but i don’t think it would change something about it. The Problem is: I gave a development proposal depending on the Soap Gateway BizApi List at system A (The list under http://domain.port/fndext/soapgateway) suggesting the use of the handle InboundDistributionTransactions. Now the development should take place at System B and there’s no handler for the InboundDistributionTransactions. Is the list that the soapgateway is providing depending on the configured routing addresses ? Or is there any other step necessary to “activate” this handler / BizApis ? Thanks Michael

How do you export a list of master parts? from the system into excel?

I am new to IFS and I was wondering if there was a way of finding all the task’s eg project task , PO waiting for approval and Work task assigned to a user in one screen without having to switch to different screen ?  

Hi,I have some integrations working in a Development environment which produces a .csv file to a folder on an Internal Network (permissions checked).I have built the same integrations into UAT environment and I am now getting the following exception. Method not found: 'System.IO.Stream Metrix.Azure.Helper.AzureFileHelper.GetWriteFileStream(System.String)'. UAT and DEV are both running the same version.The integration set-ups are the same. Just wondering if anyone knows what the exception may relate too? The Transaction Input and Arguments all look good, so I am unsure why this wouldn’t work in a different environment.

Hi all,I have a customer who has a requirement to add internal overhead costs to any purchase order : i.e. for a procurement of services or goods (non inventory parts), the  cost will be equal to the PO cost + 10% for internal overhead management (to be distributed in specific accounts in accounting).Is there a specific setup available in IFS to manage this kind overhead (as it exists to manage overhead for inventory purchased parts)?Thanks in advance for any help 

Hi allI am strugeling with the TOP-N Function. I have a list with the quantity of some product families orderd by the highest quantity. The hole list is also filtered to different sites, where the parts are available. Sometimes there are mor then 10 product families per site. But I want to show only the 10 product families with the highest quantity. In a bar Chart or a pie Chart it’s possible to enable the TOP-N function. I have tried to get the wanted result in PL/SQL. I’ve found two ways to set the TOP-N function correctly in PL/SQL. Both of them won’t work in IFS.In the first Option i’ve put the hole query in a SUBSELECT and set a filter on the ROWNUM. In the Datasourcedesigner I havn’t a Option, to enter a SUBSELECT over the hole query.In the second Option i’ve use the FETCH command at the end of the query. But I can’t add this command in IFS.Are there any other Solutions, to select only the 10 product families with the highest quantity and display the hole result in a list? Thanks

I am able to run script below in SQL (the select part of it) and it returns the results as expected; however on Mobile the line-code field is greyed out and won’t allow selections.  I have confirmed that user_def1 is passed down to mobile.This is something i’m doing in order to filter out select line codes from appearing on Mobile screen.populateListFromQuery("non_part_usage", "line_code", "select description, line_code from line_code where npu_code = 'EXP' and line_code_type <> 'CYL' and line_code_type <> 'R'and user_def1 <> 'PR' order by sequence asc", true);

I am trying to see if a Part that i have on a MMR is currently on a PR i tried to use the below column SQL but keep getting a error message that missing expression, did i do this one wrong (CASE WHEN (SELECT COUNT(mmr.PART_NO) FROM &AO.maint_material_req_line mmr WHERE mmr.IS_CLOSED = 0  AND mmr.PART_NO = &AO.purchase_order_api.Get _Part_No(order_no))  >0  THEN 'MMR' ELSE 'NO MMR' END)  

Hello, Thank you for taking the time to read my question. Essentially, I have a customer that records duty charges (historical fixed values) on the supplier for purchase part which then gets applied to the purchase order accordingly. However, Duty Charges come through as a deffered statement from the HMRC and not as a form of a supplier invoice. These duty charges need to be matched as when the PO is received, the charges will sit with the PO value in the GRNI until it can be matched. The issue is that the HMRC are not providing a full breakdown and only provide a weekly final figure - which is tricky to match against as we don't know which lines need to be matched. Have you ever come across this situation and how the standard process normally work. I would have initially gone back to the actual submissions to the govt, but the customer has a third party logistics company do this for them. Any help would be appreciated :) Thank youMish

Hi,I would like to receive a price list from a supplier.I have a BizApi for that, but I think I need to receive XML as a message.Is it possible to get that incoming message from an e-mail? And how is that setup?I have a Connector Reader called MAIL_READER1. If I setup an inbox here, where will I then find the messages?I’m on IFS9.BR Kresten

Hi. What is the best way to generate and send a Sales call to the schedule board in FSM for allocation to a technician. Can this be done through the Opportunities function?

Dear all,In FSM (version 6.5) we have images stored in the metrix_image table as Byte[] Array (on the image field).Does anybody know how to get this image bytes from the record by using the endpoint API?Thank you very much for your support,Istvan

There are three columns on the Integration schedules screen, Trigger, Last Run and Next Run. If you schedule the task running daily, those columns do include HH:MM data. I’m wondering in which time zone those fields are?? Also, Integration Scheduling Wizard includes HH:MM field. Local Time zone?Here is a picture clip which causes confusion: 

Would it be possible to schedule a task to deactivate a list of users for a specific time and activate again.

I want to restrict the account codes available as part of the pre-postings when employees raise purchase/material requisitions.  Although I have created a saved search, I do not appear to have the option to set a default, showing only a few of the options. 

HiCan you tell me how I can setup scheduled reports in FSM 6. I would like the ability to send out various reports automatically at pre-set timesRegards