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PDF ACROBAT crashing

  • 4 December 2020
  • 2 replies
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Userlevel 4
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When authorising in instant authorisation invoices PDF acrobat crashes frequently  in Cloud aplication 10 ( every  3rd to 5th invoice) and need to be restarted. PDF viewer is Adobe reader latest update. Anyone experienced the same problem ? ANy remedy suggested ? Martin Haertl  

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Best answer by Sachin Vithanage 20 April 2021, 16:40

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I know 2 way to solve this 

1. Launch Distiller DC and check if Acrobat DC is activated.

2. Run Repair Acrobat Installation while no other applications are running.

 

Regards

Userlevel 7
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Hi @llemartinhae ,

Are you using the Licensed version of the Adobe Acorbat DC?

There is a known issue with Adobe which happens only for the customers who are using the Licensed version of Adobe Acrobat DC. Most probably this issue started with the version 20.013.20064. The free version of Adobe Reader will not trigger this issue.

This is what the free version looks like in the list of Programs

 

This is the licensed version

Updating the Adobe Acorbat to the latest version should resolve this issue.