When authorising in instant authorisation invoices PDF acrobat crashes frequently in Cloud aplication 10 ( every 3rd to 5th invoice) and need to be restarted. PDF viewer is Adobe reader latest update. Anyone experienced the same problem ? ANy remedy suggested ? Martin Haertl
Solved
PDF ACROBAT crashing
Best answer by Sachin Vithanage
Hi
Are you using the Licensed version of the Adobe Acorbat DC?
There is a known issue with Adobe which happens only for the customers who are using the Licensed version of Adobe Acrobat DC. Most probably this issue started with the version 20.013.20064. The free version of Adobe Reader will not trigger this issue.
Updating the Adobe Acorbat to the latest version should resolve this issue.
This topic has been closed for comments
+1I know 2 way to solve this
1. Launch Distiller DC and check if Acrobat DC is activated.
2. Run Repair Acrobat Installation while no other applications are running.
Regards
+11Hi
Are you using the Licensed version of the Adobe Acorbat DC?
There is a known issue with Adobe which happens only for the customers who are using the Licensed version of Adobe Acrobat DC. Most probably this issue started with the version 20.013.20064. The free version of Adobe Reader will not trigger this issue.
Updating the Adobe Acorbat to the latest version should resolve this issue.
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