When loading external invoices I am getting the following error for one of our taxable customers.
The Customer Tax Info does not exist. We have checked the customer master record and it appears to be set up correctly.
Best answer by Dhananga Jayatilake
View originalHi dkjensen,
Usually, this error comes due to missing data on Supply country on Customer’s master record ( Customer>Address> Delivery Tax information ). and if it is already set up correctly. Could you please check whether the required tax codes are defined too?
+18
When loading external invoices I am getting the following error for one of our taxable customers.
The Customer Tax Info does not exist. We have checked the customer master record and it appears to be set up correctly.
Hi, In addition to what Xavier has wrote, just to proceed the flow, you should be able to define the tax code or required info in the line and reload. Maybe you already knew this :)
Thanks.
+17
Hi Deb,
As Xavier mentioned, Error message - "The Customer Tax Info does not exist" occurs when Company is not set up for specific Customer in Delivery Tax Information Tab.
Once you enter Company ID, Supply Country will be automatically fetched.
The error message appears even if the tax code is defined in your
Hope this is clear.
Thanks and Best Regards
Madusha
+7
Hi Deb,
As mentioned in above replies,
Error message - "The Customer Tax Info does not exist" occurs when Company is not set up for specific Customer in Delivery Tax Information Tab.
With this basic data in place you should be able to overcome the error.
Thank you all for the information it was helpful. turns out we were missing the company on the default delivery address.
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