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Hi Team,Not able to find the Cancel option in Voucher Analysis window. Please find the below screenshot.  Request you to please help me in cancelling the voucher.Thanks in Advance.Best Regards,Rakesh

I am trying to make an outbound post request from FSM to an external api using OAuth2.There is an endpoint to call in order to retrieve the token, and then we can use the token to make calls on other resources.I tinkered around this with Postman where I can get this to work with two calls (one for the token and then the resource).Once I have a token(via postman) I can use that token and make the resource related calls from FSM as well. But How do I setup FSM so that I can get the token and call the resource in one go?I attempted using a process to retrieve a token before the call, but to no avail. Any help would be greatly appreciated

Good Morning All - Can anyone advise how I can create a new field within a work order which will be available to view on the mobile work order? Many thanks for your assistance. Regards Dave

Is it possible to select the default selection in a “Question Message” as “No” so that if they press Enter key “No” is validated rather than the current default value “Yes”?Can the customer configure the default selected button by themselves?

Hello,Since today I can't create invoices with an XML file.Indeed, when I go to the "IFS Connect > Application Messages" screen, my task is in "Processing" statusHow can I unblock this task?Thank you! 

Hi All,I tried sending an email through a custom event. But when the custom event is triggered the mail is not sent for any of the relevant users. The event action has the following setup  Setup IFS Connectivity has the following. And when I check in the Application Messages it is showed that the event is triggered with all the relevant data related to the event. (Names of the receivers, Email body)Can someone please share any thoughts on what else I can do from my end in order to get this issue sorted?  :)  Best Regards,Kalpani

Hello,Go to global settings and change the number of decimal places to 2. Go to Engineering Part Revision -> Additional tab-> Material Cost field. Update the field with 0.12032133 -> save. Again, change the number of decimal places to 8 and check the field.You will now see the value 0.12000000 instead of 0.12032133.Is this a bug or something that can be corrected from settings?

Hi,There are few  Customer Orders not appear to deliver which are in Released state but still don’t appear to deliver in ‘Deliver Customer order’ screen.Ideally as per attached image except ‘Invoiced’/’Partially Delivered’/’Delivered’ Customer orders rest COs which are in ‘Released’ state should appear for delivering.However those are in ‘Released’ aren’t getting the option to Deliver.Need some inputs on the same in brief. Thanks in advance!

Hi communityDo you know how the earliest start and latest finish are calculated on maintenance plan ?   thanks

We currently run 2 different companies, with separate profiles, on v12.5. I see that one profile is set up with Line Price Calculation Fixed days per month, while the other have Calendar days. But I can’t find any difference in actual line price calculations between the companies. Bear in mind that all our renewable contracts have a initial periode of 12 months, and we only renew them for 12 months. AM I right in assuming this would only be an issue if they were renewed for a month - as February will have less days than March?

I received this question in a private message: "I need to schedule a migration job every TUESDAY, WEDNESDAY, THURSDAY, FRIDAY every HOUR. Could you please help me out with this requirement.”

HelloIs there a method to change a part to configurable if it already has transaction history? 

Hi, It seems that IFS is set up more for global purchasing where supplier settings (Buyers, Delivery & Order confirmation reminders, etc.) apply to the group and cannot be set differently for different sites if the same supplier ID is used. Often sites in our business have slightly different approaches to managing and expediting suppliers, and site buyers want the autonomy to apply their own settings for suppliers. I am reaching out to see if anyone has experience, thoughts or suggestions on how this should be resolved? Thanks in advance. 

I am trying to create a Custom Field within the Case that pulls a Custom field from another Screen. I am fairly new to IFS development and mostly self taught so this has confused me as other fields that i created in a similar way to this have worked. Table 1 = cc_case_cfvTable 2 = Location I am wanting field (CF$_TEAM) to display in the CC_CASE_CFV where there is a match on CF$_Delivery_Location_ID (Case Screen) to Location_ID (Location Screen) This is my Select Statment: SELECT CF$_TEAM FROM LOCATION WHERE LOCATION_ID = :CF$_DELIVERY_LOCATION_ID what would I enter into the argument?  

Hi,For our solution, Prepare Work Order contains many Custom Fields. I want these Custom Fields to be visible via ‘Active Work Orders’. If I run a sql query on ‘Active_Seperate_CFV’ all the custom fields are returned but when I access via ‘Active Work Orders’ from the Navigator I do not have any of the Custom Fields available / visible. Is it possible to bring in the Custom Fields from ActiveSeperate into Active Work Order Overview? Custom Fields: Active Work Orders - None show under Custom Objects 

Edit: we are on version 15.2.0.1Currently testing v15-.2 before upgrade, and we find taht if we add a manual PO number on a sales order, Astea will try to look it up. Even if PO is not mandatory for the customer. Most of our sale require POs, but very seldom blanket POs Entering PO:Astea looks it up:Hitting Close: 

Alliance 15.1 HF8 – Disabling TLS 1.0 causes connectivity error when using Configuration Editor to setup/test a DB connection.  The Astea Browser Employee Portal still functions.Seems the Configuration Editor is still using TLS 1.0 to connect to the database - This is on the application servers.With the above issue we cannot create additional Profiles.The error is resolved when I enable TLS 1.0 on the application server and below is the event log error.   

In which scenario sub project is excluded from the Earned value calculation?

 Hello All, I want to create a custom read-only field on the lines of the "Purchase order delivery status" screen (Procurement >  order > Analysis > Purchase order delivery status,  ( see attachement below ) to display the Receipt Note corresponding to each line (content of the Note field of the "Receipt" screen) (see attachement ).   The screen where we have to get the information notes:   If there are multiple receptions for the same line, the different notes will be separated by a semi-colon . I have tested a select query but it didn’t work, should i pass by Pl-SQL in this case ?  Thank you.

In customer window there is “AR Customer Contact”When searching in IFS Online Documentation it says “AR Customer Contact is the contact department/person in customer side to receive AR documents. By linking AR customer contact and an output media to the customer it is possible to send certain AR documents to customer based on the output media.”What is “Certain AR documents”? Customer Invoices? Reminders?   

Hi All,A user has created a Manual Voucher and he wants to delete or cancel this voucher.The voucher is in Not Approved status and this is not available in GL Vouchers Analysis window.Please advise me to cancel or delete this voucher.I’m in IFS APP 09 UPD 08. Thank you!

We have recently created a custom tab user the application owner. However it does not show on other user profiles. How can we add?

Good DayWe see lock errors on the Astea Alliance application and were wondering if any once can clarify, describe the differences between the: LOCK_OPTIMISTICAndDISABLELOCKerrors?

Hi I cannot see what this ultimate ownership in the group consolidation is good for. What effect does it have and what are used cases for this button?  

Can someone explain the basic data setup for E-Invoice in IFS application?