Active Separate Custom Field View

Hi @lisa.gilesAB ,

While checking in the Core environment all the custom fields were listed in 'Active Work Orders' window. But there was a slight difference in number of Approved detail views. There were 2 approved detail views in Core environment as below, whereas its 1 in your case.

When you click on this blue link, you can see that detail view ACTIVE_SEPARATE_OVERVIEW is in Approved state as below.

I've cross-checked this with few other customers also. If the detail view ACTIVE_SEPARATE_OVERVIEW is not approved then the custom fields corresponding to the LU will not be displayed in 'Active Work Orders' window, as it is the underlying view.

Kindly check whether detail view ACTIVE_SEPARATE_OVERVIEW is approved in your environment. If not, approve it and see the result.

Best Regards,

Anjaleen