Do you see anything in Failed Transactions? Sounds like something would’ve gotten stuck.

The Failed Transaction message as below:

An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'.

Ok, sounds like the same issue like you had a year ago. Has someone removed the access control record again? Can you try to add it back, and then re-send the failed transaction?

Hi - Sorry - Can you please explain what is meant by the ‘access control record’? Thank you

Please click the link below

I do not have access to the Object Control - Is there another access route?

Best course of action is probably to reach out to your system administrator and ask for help or access.

Thank you