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How are folks processing customer credits for goods not physically returned.  Example damaged in shipping,  we want to give a credit.  Need to keep Quantities and average sell price calculations correct.  

A Customer has a requirement to display '🔒' if PSO Gantt ( in Task tile) for certain condition. We would like to check if UTF8 is allowed and is being supported in FSM/PSO DB to fulfill this requirement.The customer is on Product Version: 6.11.0.5

Hello, Can someone give me more information on the IFSADMIN account? We are looking to perform all administrator duties with a named user account. What are some functions of this account on the application side and backend? Can I go ahead and Deactivate the IFSADMIN Account? Any issues with doing so?  Thank you!

Hi,Is it possible to create a planning rule in business planning that uses a planning driver as output? It seems it is only possible to write output to accounts (and other planning dimensions).Kind regards,Paul

Hi, I experience an issue with the Sub Project Completion functionality. Maybe I am misunderstanding it or I am missing some settings, but I hope someone can help me clarify.  So this is the scenario: We use periodical capitalization for the revenue recognition of our projects. The Project Type = Capitalize Rev/Exp and the method = POC Income First.  Sometimes we carry out a preliminary assignment before we start the ‘main’ assignment. The cost and revenue of the preliminary assignment are registered in a separate Sub Project.  When the preliminary assignment is completed we want to capitalize all the cost and revenue in the separate Sub Project. After that is completed, we close and complete the Sub Project with the functionality Sub Project Completion.  So far so good… After a while the main assignment starts, and new costs and revenue are registered on the project. After the month is finished, we run the periodical capitalization of the project and here is the issue. What I expect i

We have always attached different documents to orders, customer, contracts, etc. After going from 15.2 to 15.4.2 we find that one of the Excel woork books we often attach (as xlsx) gives the following error: There are photos in the work book, and if I remove these I can upload as normal. But we did not have this issue in 15.2

Hello,  I have a question about payment advice of suppliers Is it possible to add data to the payment advice such as “Supplier ID” or “Supplier Name” ? Best regards

We are using V15.4.2.0 and using English for the UI for all areas but have custom languages set as well as the core languages so we can show descriptions in local languages (only affects the descriptions seen etc.).In V14.5, we did not have the option to translate Answer Lists (for the Checklists) into other languages (checklists we could translate but not the answers), answers were only in one language (US English). In V15.4 however, we now have the option to add translations to answer lists too, which we have done (we use 13 languages)  and now we can see the answers in local language in back-office BUT we are not able to see the translated answers in Mobile correctly.Either we still see English or in some cases, SA’s are seeing Polish answers (in Spain and USA), which is very odd.I think we must need to set something up in order for Mobile to select the right language to use for the answer lists on Mobile.  Can anyone help with this?  Has anyone done this for checklists in various l

Hi All, How can I get SQL code behind this order report. (Please find screenshot below)Thanks in advance.IFS apps 10. Best Regards,Hari

Cloud 22.2.1.When splitting a shop order, users cannot enter the Order Number for the new order as they could in Apps9 and Apps10. Is this working as designed or is it a bug? 

Hello All,I have 2 questions regarding document management.First, what is the full list of file types (pdf, doc, xlsx etc) supported in document attachment?Second, what is the full list of media file types (jpeg, png, mp4 etc) supported in the media attachment?Thanks in advance! One client wants to know a thorough list.Best Regards,Sayeef

Hi, everyoneWe have a situation where the user created a wrong time report with over 200h appointed.I reopened the WO and tried to delete it by removing the cost line as we would normally do, but we can’t delete it because the Transaction Status is Transferred  What do I need to do to delete this time report? Thank you

Hello Dream Team,I am going through two relatively large Maintenance Orders to experience the ELS characteristics. The two are very similar except that, for the second, I wanted to try subtasks how IFS would be like (Pics OM 1 and 2).The repeating subtask belongs to tasks that go into the same WO. So, as an additional step, I went into MRO and Fleet Operations\Heavy Maintenance Execution\Work Order Management\Work Order Structure and used the Set WO Master/Duplicate command to optimize it (Pic 3).I am repeating the same process to move forward quickly throughout the WO:Alocate resources. Release WO. Set technicians status to Work Started. Pick Materials. Set tecnicians status to Finished. Anotate Action Taken. Do the inspector Sign Off (Mechanic Sign Off occurs when I set the respective technician status to Finished. Set the materials as Non Invoiceable. Set the Work Task to Finished. Set the WO status to Finished.Right on the WO for the subtasks, I have been give the msg ‘Actual Start

Dear community.We added values for rist and emergent work in the SQ:Charge Base values​​​​​However in the calculation nothing is done with it:Quotation TotalsWhat needs to be setup in order for this to work properly? The help only refers to the acknolegement letter, but even there the value is not mentioned. T&R

Hi, We have accidently registered an RMA on the wrong customer number and processed the RMA to status Return Completed, the parts was scrapped. Is there any way of backing this? I thought to use the Undo Scrap Inventory but there the transaction was not visible and there is no option in the RMA page that let me undo the scrapping.  Regards,Josefin

Hi, We set up control plan trigger with Time schedule of 8 hours, but when process purchase order receipt in three days, only one purchase analysis had been triggered as below snapshot, but other two days not, please help to check what is the reason for that? Your quick response is appreciated.ThanksSusan 

I have enabled the Object Connection Document Attachment in IEE and I’d like to use that in Aurena.  How do I add the “Attachment” section to an Aurena Page.  Specifically for use in a Aurena Native Mobile App (MWO Service 10).  

ARR-NONINV of register non-inventory PO arrivals got error on M91 posting as following.  It only happened to one of the newly created company 21. M91 posting control is similar on all companies, fixed value on Account, C5 or AC1 on Location...  Could someone help me with some suggestions ?  Thanks in advanceDavid Cheng   

Hi,I created a lobby data source and set the data source to order by a ‘Order Priority’ custom field data source displays the data in the correct order Created Lobby element set navigation ‘Use data source order by’ to checkedbut when every a user clicks on the element the business opportunities screen does not filer by order priority  

Hello, is it possible at this time (IFS Cloud 22R2) to change the appearance of the login page? :I tried via the appearance configuration but I couldn't find any corresponding properties..Thanks in advance,Theo

Hi,We are looking to introduce a new offering on the Service Catalogue for our assystNet users to use for when they want to provide us with feedback on the portal. So, for example, if there was something that they felt needed changing/correcting on a specific offering, then they could let us know. But before I go down the route of creating a specific offering for this, I thought I would reach out to see if anyone else has a better idea? I’ve checked the wiki, and the only feedback option available seems to be in assystWeb. Ideally, there would be an out of the box solution for this?

In this screen, we have a user who wants to be able to view all sites, but only be able to Edit their own site. Is this possible?  

I'm working on the AssystETM Email Channel where the process should create a new incident IF it does not find an existing incident.  In our "Email-Initialization" DataMapper, we have a "Variable assyst search" that is looking at the assyst Resource of Event, which is searching on Event Status = "OPEN"; Event Type = "INCIDENT"; and Affected User Name = "Import Default", with a specific Service Offering. I believe the issue is the "field" of Event Status where it should be looking at something at a different "field", since the prior incident that was created was set to Pending-Close. Here is the screenshots and the process of going through my tests. This is the Variable Assyst Search, note this search is skipped when it isn't specific "to" email address, since this DataMapper is shared among other channels - this search will only be for a certain channel:Below this Variable Assyst Search is a "Record to Update" with Search for Event by Formatted Reference Range.This is the code for the F

Hi When trying to finish any Work Task it is showing the below error. Need guidance.  Thanks in advance,Mani Shankar

Hi Colleagues,In 22R2 there is a functionality for automatic update of currency rates.I was able to set up the workflow by using the https://currencyapi.com and API Key provided by this service.However I need to test if this functionality will be able to fetch the currency rates from polish Bank Portal: http://api.nbp.pl/en.html and I can not see any API Key there.Do you know if it is possible to set up “finCurrencyTypeUpdate” workflow without the API Key? Kind regards,Aleksandra