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IFS Trip Tracker error when creating new trip

  • 20 April 2023
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When trying to create a new Trip from IFS Trip Tracker, I’m getting the following error: 

 

Function<GetUserDefaults>: Failed to read value from CompanyPersonRec.EmpCatId

 

I’ve verified that everything stated in this URL is complete, IFS Trip Tracker - Technical Documentation For IFS Cloud, my User and Employee records are connected to the same Person record, and my Employee record is set as Active. I’m sure it’s data related but what and where?

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Best answer by HoustonHockyMon 1 May 2023, 20:11

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For any that experience this error, the solution in our case was that the Master Employment flag was not set in the Employment Information page of the Employee file. Apparently, that flag must be set for Trip Tracker to function.

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