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A task is transferred to MWO & I need to delete it. I cancelled the assignment but still the task stays as “Transferred to mobile” as Yes due to which I am unable to delete the demand in the task. Any idea how can I make it to N so that I can delete the demand in task?  

Hi Wondering if it is possible to configure a specific customer contract to require a PO# in the billing field before work can be done or the ticket assigned to an agent? We have some customers who require a PO for each SV ticket and sometimes our office team forget to request before they send a technician to site. Then we cannot charge the hours until the customer PO is provided and often slows the invoice several weeks. 

Hi! Is it posible to adjust the default travel time for when the planned route contains a ferry? We have a lot of coastal islands and a few of them ar reached by ferry, however, the ferry has many departures and only takes a few minutes. The defaut travel time seems to have a markup of one hour each way when in reality the travel only takes about 20 minutes with maximal waiting time for the ferry.  We are using HTM V4 Scandinavia Thanks in advance

Hi,There is an option in global.xml for whitelisting on MaillistenerI cannot find a correct explanation how this whitelisting work for email listener, only that it“Enables incoming email messages from the list of email addresses defined in the Astea Alliance database.” My expectation is:If a email is send with a structured API Request without using Mail body login with a from Email address that is NOT in Astea Alliance database, the request will refused for processing.But my above expectation above about whitelisting is not how it actually works.Even if a structured API Request without using Mail body login is send by a from email address that is not in Astea Alliance database the Request is still processed.Can someone explain how this whitelist option works.Why we don’t want to use Mail body login is because we don’t want to create a new bu login for every customer that using the email listener and also we don’t want to give every customer the same login of course. Thanks,Robin

Hi,IFS developed a workaround for us to improve performance to display large amounts of data by using Materialized View (MV). The MV refresh job runs every hour to keep the data reasonably fresh for users.The Light Cleanup job should run every 10 min. It normally takes around 3-4 seconds but when the MV refresh background job is running, the Light Cleanup is taking about 30 min. - a major change. Do we have someone here who could explain why the Light Cleanup execution would increase so dramatically? What can we do to mitigate it?Sometimes, the MV refresh also gets killed by the Light Cleanup. A similar case is in this useful thread:For clarity, we have Managed Cloud Services with Apps 10, so not much access to the DB. Our case with Platinum Support is not moving fast enough and consulting is prioritizing other topics at the moment, hence my question in the Community.

Hi everyone, getting this error on a recurring basis on the PM actions condition tab, while modifying the start value. and in another case while changing the status of the work task. any suggestion please.  

Hi!Recently we uncovered that an user was adding new reading values for an object into Measurements for Object window, and all the readings inputed were not being recorded, as seen below:Measurement Type as Preliminary Reading Even using the Manage Preliminary Reading option I can’t make the Measurement Type change into Recorded Reading.Does anyone had the same problem before or have any idea how to solve it?Thank you!

Hi,  Would anyone know what fields in IFS corresponds to the below XML tags in E invoice?RowAccountDimensionTextAccountDimensionText  Thanks in Advance 

Hello Everyone, Is there any way how to use Lobby parameters with standard filters like >, <>,<, etc.    

Hi All, What’s the difference between “Reject” and “Cancel” status when it come to Absence Requests?  Regards,Nuwanthika 

When you create a shop order pick list it adds all reserved parts onto it. Is there a way to be more selective about which lines are include?  (We don’t want to pick the entire shop order immediately) TIA, Chris.

Hello,Can someone help me with the below question please?  We need to generate an ISO20022 Pre-Authorized payment file for Customers. Based on the guidelines received from the bank, this file needs to be in the format of “WIFT ISO 20022 pain.008.001.02”.However, I have noticed that IFS Application has only below listed file formats available, and nothing representing “WIFT ISO 20022 pain.008.001.02”. Has anyone implemented ISO20022 Pre-Authorized payment using the standard IFS application? If so, could you please share more details?Thank You!Best RegardsSugandi

Dear IFS Community,To set up an interface we need to download the documents associated with a business object.No problem to do this with an End User , however, when we try to download a document with a Service User (user type = Service User) it does not work.Here is the message displayed :{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":[{"code":"PROJECTION_IMPL_EXCEPTION","message":"Error when reading the file: You do not have view access to download this document."}]}}'The service user has all the accesses, like the end user with whom everything was ok.Did somebody have you ever seen this problem?

What permission is needed to print custom fields in an Operation Crystal Report? We have multiple operational reports printing using Crystal reports but we cannot print custom data fields. If the report view has joins to _TAB sources, all fields will print through Crystal. IF we change a join source to _CFV because we have custom data to print, nothing prints or is visible. The data is visible in the report view but not in Crystal. It is visible using the Crystal report editor but when run from Order reports the data is not visible, blank.Is there a permission that needs granted? 

Can anyone tell me how the Costs are calculated on a Work Task? It is zero for some Work Tasks in my IFS when it should not be (see attached). It is only occurring on Cost Type “Personnel”  The employees it is happening with have the required privileges. I have tried to debug it but I can’t see where the calculation is made. I am on Apps10.

Hello, I am currently trying to set up a ‘Custom Dimension LoV’ from a Dimension I have created. When I go to publish I am presented with the following error:  I am unable to find anything on why this is happening, any help is appreciated! 

Hello, ich have a customer who uses IFS App 7.5 to print reports. Everything worked fine until the user received a new computer running on Windows 11.When a report from IFS is printed following error appears:Error encountered loading library RDWI15.DLL.The printer ist installed correctly and office documents can be printed normal.Did someone face the same problem?BTW all priviliges are set correctly.Best regards Kai

I have a cancelled PM line that is still showing in my maintenance plan. When I try to delete it, the error messages states it should be marked as not generatable. However, I cannot do that, as the line is cancelled. Is there any way to remove/clear this? 

Hi,In the screen Purchase Order, when we try to print the report using the RMB “Print Order Work Copy...”, we are getting the below error:Below is from “View Detail”:Server error messages:26fcfcbf-5c43-4055-a309-a72ea341b373Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method PrintReport/ReportFormatRequest ---> Ifs.Fnd.FndServerFaultException: GENREPORTIO:Could not generate report: 'TRANS_ERROR:Failed transforming report data : 'javax.xml.transform.TransformerException: com.sun.org.apache.xml.internal.utils.WrappedRuntimeException: The element type "ORDER" must be terminated by the matching end-tag "</ORDER>".''   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndManualDecisionCollection decisions)   at Ifs.Fnd.AccessProvi

We assigned shift to resource but it doesn't show in dispatch console . 

We want that in calendar technician should be visible 14 days as working and 14 days as on break for each month for the whole year. How this can be achieved.

Hi All.I’ve just updated APPS10 from UPD14 to 17 and I’m getting this failed transaction in Aurena Mobile MWO Maintenance 10.The Assgnment is updated but the error occurs and also the flag “transfered to mobile” in worktask is still checked.Instance of entity MOBILE_WORK_ORDER with objid [AAAT4TAAGAAAXsMAAl] not found in database.Tried to find this mobile seq in tab but there is not anymore.Tks a lot 

Hello Community, How can phantom part be easily recognized in the system?Do we have to check the Inventory Part Planning Data - Planning Method or is there another way?Thank you,A.

Hello,  I have been using a tax code which type is calculated tax. I created an instant invoice with this tax code and was expecting the posting to use the transaction code IP9 and IP10 to record the calculated tax but tax was posted using the IP4 ; has anyone met this issue and do you know how to post to IP9 and IP10 directly ?  Thank youTanya

Hi Experts,  I’m creating an eForm (Maintenance Survey) and I need to display a statement with multiple lines after few questions in the survey (Please find the below example). I’m hoping to use a statement type question for this and it only allows to add statements with a single line. Please add your advices if there is a way to fulfill this requirement. Example:  TOPIC:    - Statement 1    - Statement 2   - Statement 3 Thank you in advance!