Solved

11569 Topics

ctaylor56Hero (Partner)

Customer Reference On Invoice Different than Order

We are trying to setup the scenario where the customer reference in the Customer Order needs to be different as the Customer Reference on the Customer Invoice. We have 2 addresses setup on our Customer. One is the default delivery address and the other is the default document address. We have a default e-mail comm method per address. When the order is created the customer reference is correct and the delivery address and document addresses are correct too. Problem is when we create the invoice, the Invoice has the correct document address but the incorrect customer reference. Is the only way to correct the default customer reference on the invoice is to use a custom event?

5394

2 years ago

duretteSuperhero (Customer)

asked in Document Management (DocMan)

EDM Repository - Wildcard Document Class in Cloud

Under EDM Repositories in Apps 9, we use a wildcard * for the Document Class.This wildcard isn’t honored when I uplift this setup into Cloud, nor can I save a repository in Aurena if it has this wildcard.We have nearly a hundred document classes but exactly one document repository. Is there a way to avoid duplicating the EDM Repositories setup across all our document classes?

902

2 years ago

TecKesavCDo Gooder (Partner)

asked in Alliance

Alliance Contact Centre (Alliance Core Server)

Hello All, I would like to get some information on the Alliance Contact Centre. I am not certain if this is a core server license or an error on the customer BoM. Any information on this would be appreciated.Thank you.

651

2 years ago

LinkSuperhero (Customer)

asked in Distribution (CRM, Commerce)

How to use customer templates

Hi experts,how can I create a template for a customer and then use it?We use IFS app 10.

5172

2 years ago

TopMalinGSidekick (Partner)

asked in Finance (Financials)

Error in Payment in Full process

Hi All,I'm receiving below error when I run the "Payment in Full” process. When I investigate this further, I found that employee 2020054 is already terminated on 10/20/2022 and that employee has unpaid expense sheet on 10/14/2022. What are the alternatives I have to fix this issue? Regards,MalinG

1273

2 years ago

SMcLeesSidekick (Customer)

asked in Finance (Financials)

Mixed payment templates

Is there any Mixed payment templates or pre-population of fields in that transaction? Looking at ways of making sure specific bank transactions are coded correctly out with having an external note of correct coding

2794

2 years ago

NPCCHLOEDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Attribute Error in Validation

Hello! I am trying to add attributes into an existing Custom Logical Unit, and I am receiving the below error message when trying to approve the attribute.The attribute is required to pull “read only” information from the header of the page that the unit exists in. Any help or advice would be great!!Thanks!

6064

2 years ago

lisa.gilesABSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Field on Service Quotation

I confess my Custom Field experience is limited so I am hoping someone can help.I want a Custom Field on the Service Quotation Header that pulls the Total Cost from the Service Quotation Totals Tab. When I do the Select Statement in Sql query it returns what I am expecting but in the Custom Field I get a bind error. Can someone please advise what I have done wrong? Select Statement:Select total_cost from service_quotation_totals_uiv where quotation_no =: quotation_no thanks,

857

2 years ago

HayleyGDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

select authorization routing template option greyed out in PROD but works fine in TEST

HiI have an issue where I can select the authorization routing template on a PO in our TEST database but the option is greyed out in PROD. All permissions are exactly the same and the PO details are exactly the same in both environments. Can anyone suggest something I am missing?Thanks

693

2 years ago

SasonoSidekick (Employee)

asked in Assets (Asset Management)

Field "Remark" in not available in Prepare Work Order->Work Task lines in Cloud

In cloud , Field "Remark" is Available on "Work Task" →"Additional Info", but it is not available on "Work Task" Line in "Prepare Work Order" Page. Hope that RnD can add it for Cloud as it is available in Apps 9 and 10. Please see the attached pictures.Case : CS0099191 has also been created for this issue.

583

2 years ago

HashmitSidekick (Partner)

asked in Finance (Financials)

numeric or value error on manual supplier invoice screen

Hi ,can someone please suggest a solution to the below error,thanks in advance.

1264

2 years ago

bartlomiej.pobochaSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Who is executing sql event action: &AO or user?

I have a problem, when user is triggers sql event action and I don’t have problem when other users or admins trigger the same sql event action.User doesn’t has permission to function in SQL event action, but does he need it?I wondering who is executing sql event action: &AO or user?

2501

2 years ago

eqbstalSuperhero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Form Assistant - Temporary saved data

Does anyone know if the data entered in steps of a form assistant are saved somewhere? Idea is that after first step is done, a check is build with an event and react upon that with either an error or data is valid and step two maybe executed.Example of an assistant would be:

551

2 years ago

Keith AdamsonHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Complex shift generation

Hi all, Currently we have a client that has some pretty complex shift requirements. We have tries to generate the shift patterns using requirements and rules, but have not really got close to the shift patterns required. Having looked into background shift generation, it only works on a set amount of days, but this won’t work due to the shift patterns being different lengths (9 weeks, 8 weeks, 6 weeks and 4 weeks). Has anyone come across a problem like this before and been able to resolve it without using manual Rota generation ?

1031

2 years ago

robinschHero (Customer)

asked in Alliance

Add extra lines to IMO after Ship list open

Hi, When an IMO has material status >= Ship list Open OR >= Pick list Open OR = Pack list Open the ‘add’ button on IMO is disabled, so you cannot add extra lines and create an second ship, pick of pack list for the new added product. Is it possible by default to add new lines after ship,pick of pack list is open. In v10 it seems it was possible to do this.Can this be a change request if its not possible?Or can this process explaned why this is designed compared with v10. We are on Version 15.3.4(5) Thanks.Robin

724

2 years ago

GDrysdaleSidekick (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Charges on Supplier for Purchase Part not included in the Part Cost

IFS Apps 10.Charges on Supplier for Purchase Part not included in the Part Cost if any option is selected in Distribute Charge ByExample:Distribute Charge By = NULLCost Calculation RunStd Lot Size = 10. Purch Charge on Supplier = 1000/10 = 100.00Change to Distribute Charge Per AmountCost CalculationPurchase Charge on Supplier disappears.This means we cannot use the Distribute Charge By options without the Part Cost being incorrect.Has anyone else come across this?Kind regards,Graham

1921

2 years ago

Imalka BandaraDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Installation does error - Problem reading d:\ifs\ifs_home\instance\IFSTEST\client.war

when running an installation to APP10 environment, I get below error and then installation is partially complete. any comments about the error is highly appreciated.

1274

2 years ago

EmiliaUsaDo Gooder (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

List of transactions id in IFS

Hello community. It is a way to have a list of transactions IDs and their use ?thanks a lot,Emilia

7686

2 years ago

XAIVFRSidekick (Employee)

asked in Finance (Financials)

How change the value in the Automatic Payment Authorization of supplier invoice

Hello, In the supplier invoice there is a filed called “Automatic Payment Authorization”. When an invoice is created this field has the same value has the same field in the the Supplier → Invoice → General tab. The description of the “Automatic Payment Authorization” field in the supplier invoice indicates “...the suggested authorization level for individual invoices can be changed manually.” But I did not succeed to change the value of this field. This field takes always the same value as same field in the Supplier → Invoice → General tab. Any idea how to update the “Automatic Payment Authorization” field in the supplier invoice ? Thank you

2051

2 years ago

MitDenukN

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IP Address change

Hi All,This is IFS APP 10.We had an IP address change and the configuration file contains the IP address instead of the DNS name (server name).We modified the config file but in the installer, still we can see the old IP address.I found below community post and it says to modify the connection string using the Admin Console.IFS APPS10, How configure/change oracle database connection string in IFS Application installer But the application URL is not working to connect with the admin console.Is there any other way to change this connection string or to connect to the admin console?Thank you in Advance.

4566

2 years ago

dmooreSidekick (Customer)

asked in Finance (Financials)

Error Message - Ex Add Investment

Good Morning - Can anyone advise the meaning of the below message and how to resolve? - not seen this before? Many thanks for your support

662

2 years ago

nmjDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Hide a standard column using page designer - IFS Cloud

Hi All,Is it possible to hide a standard column using page designer - as shown in below screen shot ‘Visible’ option?

2712

2 years ago

dmooreSidekick (Customer)

asked in Assets (Asset Management)

Error Message

Good Morning - Can anyone advise the meaning of the message below and what action is required to resolve - never seen this message before? Many thanks

802

2 years ago

JohannesKnustHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Developer Studio Installation not ongoing

Dear all,on two machines running Windows 11 we can not install the latest developer studio version.After the configuration, the popup dissapears and no new Wizards appears. My problem does not reflect this solved topic: Any hints?

30416

2 years ago

ronhuHero (Customer)

asked in Products (Manufacturing, Products, Engineering)

shop order closure tolerance

Community, where to set up the shop order closure tolerance? Thank you.

861

2 years ago

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