- Currently, when an email is received, the format of the contact's name is as shown in the screenshot below -
The original format in the received email, as seen in the above screenshot, is lastname,firstname.
- Panel creates the contact in the same name format -
Is it possible for the name to be automatically formatted as FirstName.LastName in the panel without requiring the user to manually edit the first/last names in the panel?
So that when they create a customer contact via the panel, the name format is correct.
Best answer by Marcel.AusanView original