IFS Solutions

We defined a Calendar for Service techs based on Work Day Type from 8 to 12 and from 13 to 17. In case a service technician on an Assignment “Start Work” out of those period of time is there a constraint or not? I ask the question because back in time I experienced a constraint not to be able to “Start Work”

Our Client has a requirement that they would like the orders to be allocated by PSO before the shift start and afterwards PSO should not allocate any other order for the current Day. They have a process for handling emergency orders manually during the Day. We have used Time Before Shift Start to 2 hours so that the orders start getting committed 2 hours before shift start and Max commited activities to 50(Due to activity durations this is the max possible orders that the tech can work on)However in scenarios where there is not enough work at the start of the shift,PSO ends up committing new orders to tech when any new orders come to the system.Do we have any way to stop this so that no new order are commited. Any help would be highly appreciated    

Hi Community,It is noted that, from IFS in any page, there are POST calls being sent to www.fullstory.com.This has been seen in different customer environments where no customizations present. Even in our internal Core enviroronment (25R1) has sending these requests as well. Payload seems to be encrypted, however, sending any data to a 3rd party is concerning. Does anyone know what this is and why this is happening?  Appreciate any input. Thank you./Nimesh

We are currently supporting a customer who is considering the use of the SaaS version of IFS Cloud Services.As part of their requirements, they would like to send emails from scheduled tasks and other background processes.In this context, we would like to confirm whether an SMTP server is provided as part of IFS Cloud Services, either as a standard feature or as an optional service.If SMTP services are not provided by IFS, we would appreciate it if you could share how others have addressed this requirement.Thank you in advance for your support.

Hi All, I would like to invite to take a look at my latest open source project which allows connecting IFS Cloud to Claude desktop.https://github.com/knakit/ifs-mcp-server-local It drives with the concept of ‘skills‘ where you are free to define your own IFS skills for Claude and use them in chat or in co-work. Have a look and let me know your thoughts 😎 Cheers!Damith  

Hi, How can i remove the scheduling exception showing below.. May i know the settings.  Regards,Shiyaz

Hi, I am looking for some IFS generated reporting that gives details on calculations by part and/or route variances from the part standards.  For us, these book in the MUV account(s) based on our posting controls, but the shop order cost detail reports do not give a breakdown of the calculations behind the MUV postings.  For example, when you look at the GL activity for a shop order, you will see a posting for MUV ($500); however, there is no reporting I find that breaks that posting down by part (standard recipe vs. the actual issued parts on the shop order).  I can recreate the calculation using an excel model; however, I am looking for some reporting that gives me multiple shop orders data over a given time period.Does anyone have something they leverage from IFS for these details?Thanks

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

We have an order with a single order line with a quantity of 1.  This item is a large metal frame building and will take at least 3 50 FT flatbed trailers to ship.  What is the best way to do multiple shipments against this single line?  I’ve looked into handling units (50 FT trailer) and adding 3 of those to the shipment but I’m not crazy about splitting the line in to .333 of each to add an equal amount to each handling unit.  Wondering if there is a better way to handle this scenario. 

Hi All,I am getting this error when I am trying to reserve material for the maintenance material requisition.Is there any setting to control this. All material is available and I can reseve manually line by line but not using the reserve option.  Any idea why this the system is behaving like this?Thanks,Chamath

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

Hi,  I cant seem to find the incomplete comments inserted from MWO when incomplete a Request Task.  Its not shown on the Work task assignments line on the Task and also not shown when you click on the task in dispatch console and go to Events. (the notes are empty in the events log)we are running on 25R2 SU4 Event log on dispatch console 

Hello All,  Working on projects within IFS, an order has been rasied, receipted and fully invoiced. However it was a larger order and three invoices matched.  We generated unfinished activities and can see there is a penny rounding error and the PO will need amending.  The only way I can see to correct this is to un-receipt the very small difference, to allow a purchase order change order to be created so that the PO quantitiy matches the invoiced quanitty shown below. This is a huge amount of effort just to remove a penny to close a project, does anyone know a better process?   

IFS10 - We are summing based on record conditions and if there are no records that meet those conditions the SUM statement does not show as a zero in the lobby but an X. Would be nice to see the zero instead.2 fields getting summed in a lobbywhen no records qualify for the sql statement we just see X.When there are records that qualify we will see the number in the box. Is there a way to get a zero to show instead of the X?

Hi All, In IEE i can choose EVENT_SYS.EVENT_EXECUTE for method name and set the event_id as my new custom event.  In 23R1 its not available.  Is there are another way i can trigger a custom event using a database task? Thanks,Dhanush

HiWe have  Crystal Report layouts to print customer invoices and credits based on the CUSTOMER_ORDER_IVC_REP table.  The Crystal Report uses the order_no and other fields to pull in some additional data which we need to include on the printout.We have a credit for a customer which is a credit for a charge, which is associated with a line on the customer order.When we print that credit, the order_no is not populated in the CUSTOMER_ORDER_IVC_REP table.We have tried this in both 23R2 and 25R1 with the same results.Can anyone confirm if this is a bug or if there is some specific reason that the data is not populated?Thanks,MMck

Hi,I am getting the following error message when I attempt to start work within MWO. There is a workflow configuration set up with a survey against this status change. Is there an easier way I can locate what this error message is referring to?Thaks,George.

Hi All, We are looking for Possibilities and Impact of Deleting/Removing Old Supplier Payment method. What will be the impact on Accounting and Audit post deletion or removal ?There are some Supplier Payment methods were in use long time back and now the Business don’t want to use it anymore.Kindly suggest

We have developed a CRIM for a customer for Spend Analysis of suppliers. it is a localization requirement. Where each supplier get points if compliant. We have migrated the Suppliers, the challenge is that each supplier has a Compliance certificate which needs to be attached to the Supplier record in IFS Cloud. Does anyone has any idea how to migrate Documents in IFS Cloud? 

Hi,When creating a Sales Quotation and adding Quotation Addresses, the behavior initially works as expected:The address from Quotation Addresses is automatically propagated to all quotation lines. At the same time, Delivery Information (including Freight Map / Freight Zone and freight price list–related details) is updated correctly on both: the quotation header and the quotation lines. If I later change the address and ZIP code in Quotation Addresses:The address fields (street, ZIP, city, etc.) are updated correctly on: the quotation header all quotation lines The Delivery Information on the header is also updated correctly, including the new Freight Zone based on the ZIP code.  BUT On the quotation lines, only the address fields are updated.   The Delivery Information on the lines (Freight Map / Freight Zone) remains unchanged and still reflects the old ZIP / old freight zone. 1081   This causes challenges for us, as our charge calculation is based on ZIP‑code–based freight zones

We are currently working on our IFS Cloud Upgrade project. So we have installed 25R1SU5 on test environment and 24R2SU9 on our dev.This week we realized that the Web DevTools are no longer working for both environments.I suspect the latest update(s) for MS Edge to be the cause of this problem. The problem manifests itself like this. I open IFS Cloud, active the devtools link. Then I press F12 and I can see the standard network traffic from IFS Cloud and I can also Inspect web page elements.As soon as I activate the IFS Web DevTools there is only the start page shown. No network or trace information:Also the network traffic is no longer recorded and stopped. I cannot inspect page elements anymore and the reload for the page is not working. Is anybody else experiencing this problem and has found a solution?

When we do an Invoice on a Customer Order that has the part it will not add it to the invoice and will only show the Freight charges. It is a Free of Charge item as well. I’ve done a lot of digging and it looks identical to all other Free of Charge items that show up properly in the Invoice report. Is their a toggle or anything I am missing that would get it to appear in the report?

I am reporting a significant logic gap in how IFS Cloud handles date calculations for pegged Shop Orders. Currently, when a Shop Order finishes early, the Planned Ship Date on the Customer Order line pulls forward based on production availability, but the Planned Delivery Date remains static.The Logic Flaw: IFS currently treats the Planned Ship Date as the "earliest possible" date rather than the "required" date based on Planned Delivery. This creates a logical paradox in the system.Example Scenario: Customer Requirement: Planned Delivery is Day 25 with a 2-day transit (DLT). The Planned Ship Date should be Day 23. Early Build: The Shop Order is rescheduled to finish on Day 1. IFS Result (Due Date): Moves to Day 2. This is correct; it reflects that the item is physically in stock early. IFS Result (Ship Date): Pulls all the way forward to Day 3 (Day 2 + Picking Lead Time). The Disconnect: Planned Delivery stays at Day 25. This creates an illogical 22-day gap for a 2-day transit

Is there a way to write off / down inventory by part number?  The more broad method (product category) does not allow clear identification of the items in inventory to remove.  TIA. 

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina