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Question

Can't Set Up User as Mobile User

  • May 18, 2026
  • 2 replies
  • 13 views
dfsjmarchant
Sidekick (Customer)
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When we try to set up a user as Mobile User, we get this error message.

I suspect it is because we have previously had this user setup as a mobile user, however, due to some changes in the system, we had to link the user to another employee record. 

This user had mobile work assignments previously. How do we clear this?

 

 

2 replies

kasunhp
Hero (Partner)
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  • kasunhp
  • May 18, 2026

Hi,

 

Can you check in “Transferred Tasks/Work Assignments” under “Transferred to” that there are active assignments for this user? Then you can try after Cancel/Incomplete tasks.

dfsjmarchant
Sidekick (Customer)
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  • dfsjmarchant
  • Author
  • Sidekick (Customer)
  • May 19, 2026

Hi ​@kasunhp 

 

Thanks for the reply, I should have added that screenshot before:

 

These are completed, but can’t seem to clear them now. Should they be cleared from here once complete?

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