Distribution (CRM, Commerce)

I have found that case statuses have not been managed on my IFS system. Many have not been changed to closed as far back as 2014. Is there a way to mass close these?  Thanks!

Hi, Help Please.I would like to create a custom event that checks, before release of the customer order, whether any charges have been added if the total order value is less than £150.  If there are no charges, then popup a warning message. I can get the event to work on order creation, but cant get it to warn when RMC Release.? My event and action looks like this.  This is in IFS Apps10.EventACtionBackground jobs show thisAny help much appreciated.

Hello all!Hopefully this is a quick question that can lead into a lesson that is useful for others (including myself).I’m creating a custom page and would like to add a custom field that will record a few instantaneous values but am struggling to find the right value to reference. We’d like fields to keep:User who creates the record Date/time at entry User who modifies a particular Boolean value in the tableI tried using SYSDATE and USER but of course that just pulls the date and user at the minute of viewing the record.If I learn this lesson it opens a lot of opportunities for interesting metrics. Thanks to advance to anyone who is willing to help!Using IFSAPP9 if that’s relevant.

We received this error message Field [Price/Curr] is mandatory for Return Material Line and require a value.when trying to create a Return Material Authorization by using the Customer Order/Handle Return Material Authorization.  There is data in the field Price/Curr.  This is an older order from 2002.  We were able to create the from the Return Material Authorization screen.

Hi,At our UK’s facility the current process for stock collections is as follow:Lorry driver comes to the factory to collect stock; One of the lad in the factory will print the dispatch note from the Shipment screen and have the lorry driver sign it; The lad will then scan the dispatch note and put in a OneDrive; Attach the dispatch note to the appropriate shipment in IFS.As you can see it involves a lot of inefficiencies, I was wondering if one of you ever used a 3rd party app for e-signature  connected to IFS. My dream process would be to have the lorry drivers sign the dispatch note on a tablet and have the dispatch note automatically attached to the proper shipment in IFS. Note that we’re currently using IFS V9 and will migrate to Cloud in a few months.  Thanks !

I have a continuing issue in IFS App9 with Signature images shrinking based on the amount of data present in the body of the layout.  We use Dynamic image stored on database.  If there is enough room the signature displays properly but when the page is filled with data it shrinks instead of flowing to the next page.  I do not have any properties set to keep with current, previous or next objects.  There is data before and after it.  My version of Report Designer does not have an aspect ratio property for the images in the body area but there is one in the header/footer images (no issues with these).  I have the same issue on all of our layouts.  We have our images saved as .jpg and using Media Items within IFS - is there a specific size they need to be or should we use a different file type?  Haven’t found anything that specifies so using what we were using for StreamServe.

Hi everyone, I would like to know why I can’t see the attachments in my business mail in IFS Apps 10 Aurena while I see it in IFS Apps 10 in EE.See the screen on below :In EE we can see the attachments  In Aurena for the same business mail we can’t :  Thanks for your answer it’s very urgent BR Christèle

please let me know any one how can i create non inventory part for Transport charges & mapping the posting controls? (IFS)

HiMay i know what are the posting types connected to customer order and Purchase order commission postings?Best regardsZuha

I need to create an Event to update the Shop Order need date with Shipment Planned Ship date, whenever someone change the Planned Ship Date of connected Shipment.Is it possible? 

Hi Team, When I save an email with attachments using the function “SAVE TO CRM”, the business mail is created, but the attachments are not transferred to the documents of the Business Mail.Any idea?

I noticed a few LUs have been removed/obsoleted in CRM (BusinessActivity, BusinessMail etc.). Is there any way to find, where the contents have been moved or how the functionality has been changed? 

Hello IFS Community,When entering a customer order sooner than expected lead time, the order will not allow you save the order unless we take the availability check off the inventory part and recheck after customer order saved. Does anyone experience this and how can we better use the system to allow us to enter customer order lines sooner than the inventory parts expected lead time?Thank you, Michelle

Hi Team,is there is a way ‘Probability’ field won’t be updated automatically every time an action is Done. I just want to keep it as entered by the user.Even if I leave it to blank in Sales Process Basic data , once an action is done ==> the Probability will change the current value and turn into blank.Much appreciate your help. 

Hi all I have an error message when I want to save an e-mail to the CRM : It still creates the business mail in IFS but I can’t see the body e-mail  I can’t see what it means because I have all the permissions set. Thanks for your quick answer Christèle

Hi, Is it allowed to delete empty Inventory locations, which had some transactions earlier?

Hi! I’m trying to create a new Coordinator Groups for customer order sequence generation.I entered Customer Order No to 1000 but when creating a customer order its starting at 5262658 I’ve checked that there is no Customer orders in this Group. Using IFS9.Am i doing something wrong?​​​​​​​

I would like to execute a customer agreement with both a deal per part at a set unit price, and a deal per sales group for a percentage discount. Trouble is the part is a member of the group, and I don’t want the group’s %discount to apply to that part’s unit price. Aside from entering all the other group members individually, is there any setting or other structure I can use to fetch only deal per part (net price) for this one SKU, and deal per sales group (% discount off) for the other SKUs in the group. Example: SKU1 net price $500, SKUGroup discount 20%; order line applies 20% discount to $500 and returns $400.

 Hi,  I did not find detailed information about Sales Contract. It would be very useful for me get e. g. Best Practice for instance “Tenders in the public sector”, how IFS calculating the prices in different set ups, and other information’s. Many thanks. Regards Can

HI All, We have requirement to use Delivery pattern to schedule the customer order delivery for every wednesday on every week from customer using distribution orders. As per my investigation delivery pattern is not working for Distribution orders create via MRP in IFS8 version.Can anyone please let me know if delivery pattern functionality will not work for DO’s in IFS8 , also please give me some information on how wanted delivery date gets calculates if we use delivery pattern on supp for purch part for internal purchase orders. RegardsKamal

This error comes when trying to update PO using a change order .PO is in Received state and i'm trying to update price of the part , nothing related to  Delivery date .  

Hello IFS,We are using Apps 10 and are trying to set up a customer agreement that will pull into the Service Quotation. When we set up a non-inventory sales part with a 50% discount it doesn’t seem to pull in.Does anyone set up standards for the service quotation for a specific customer like that that could share how to do this? Thank you,Abby

Hello IFS Community, We have a multi-site structure and frequently have customers who need to change their Ship Via at time of order placement. In most cases, the requested Ship Via is a secondary selection in their Supply Chain Matrix. While we are able to adjust the Ship Via on the demand site order, once the order flow to the supply site and the shipment is created, it has picked up the default Ship Via from the customer’s supply chain matrix. Is there a means to prevent this from occurring? Example: The actual ship via changes back form AIR to OCEAN which will cause HUGE delays of up to 8 weeks

Hello,I am new to IFS, we are using IFSAPPS10.  Can we set up a receipt traveler to print upon receipt?  From what I see we have a label that prints some of the time, but would like to get a traveler to print so the associate who does the put away has something direct them.  Thanks in advance

Can the system be setup to create return shipments for RMAs with pro #s so information regarding the material's return can be seen