Hello IFS Community,
We have a multi-site structure and frequently have customers who need to change their Ship Via at time of order placement. In most cases, the requested Ship Via is a secondary selection in their Supply Chain Matrix. While we are able to adjust the Ship Via on the demand site order, once the order flow to the supply site and the shipment is created, it has picked up the default Ship Via from the customer’s supply chain matrix.
Is there a means to prevent this from occurring?
Example: The actual ship via changes back form AIR to OCEAN which will cause HUGE delays of up to 8 weeks