Distribution (CRM, Commerce)

Hi All, I’m trying to familiarize myself with Customer Schedule in order to fulfill a demand from a customer. But I’m getting a bit lost in the complexity of theset-up and basic data. Does anybody have a decent how-to manual to implement Customer Schedules in a basic format so I can build on that info? Thanks for your help! Best RegardsRoel Timmermans

We are in IFS App10 Upd9.Need to design a solution where in the absence of a Sales part in the Supply site, the incoming customer order triggers a notification and possibly creates the inventory part / sales part. (Master Part is available) automatically upon approval. Is there somebody already using a similar setup? Need not be the same. What would be the best way to implement this? Please share your ideas. Thanks. 

We have created the purchase order from Work order purchase requisition and the work order is in related status and Purchase order in Planned state,  i am trying to cancel the purchase order , system is giving error “ there are peggings connected to purchase order lines, Remove the pegging first and then cancel the purchase order. How do i cancel the old purchase orders.

Hi We are using IFS apps. 10We want to use the sales configurator in IFS to create sales quotations, but we need it to work offline. The use cases for offline sales work is, 1) Using the time on a plane traveling to a customer site to make a quotation. 2) It happens that you are with a customer where it is difficult to get an internet connection and even more difficult to get a VBN connection. I have only read about two solutions Maintaining and distributing a so-called version to the user of the IFS/Sales Configurator client tool - This is not possible for IFS apps. 10 Native apps. - This is not developed for the sales configuratorDoes anyone know a solution to working offline with the sales configurator in IFS? Thanks

Hej, I am working with a customer that required, Sum functionality in lot of view in the application. this used to be a basic feature in IEE but is not available here in Cloud. Is there a plan to implement this going forward, since it will also help our existing customer moving from Apps9/Apps10 into cloud. BRRohit

Hello, The customer wants to change the sequencing of the lines in the customer order. For example, if we start with the line 10, is it possible that the second line has a number 20 then 30 ... (a step of 10)?Thank you in advance. 

Hi, For inv valuation method as FIFO, is their any way to book charges in inventory (Not to book as expense) for multiple receipts on PO?We are analyzing this in app 10 of upd7 version.  

Dear experts, When I tried to create the picklist on the shipment header level, the below error popped up on the screen. Could you kindly assist me to fix this issue?   

Hello IFS Community,We are an IFS customer using Apps 10.  We use CRM on a limited basis and we haven’t done much of anything with Aurena yet.  We are evaluating our CRM needs to determine if IFS CRM can do what we need or if we need to look at Salesforce and then integrate with IFS ERP.As part of that evaluation, we would like to talk to an IFS customer who uses IFS CRM in Aurena.  The more extensive the use of CRM and the more extensive the use of Aurena the better.  Use of the Outlook integration offered by IFS would also be great to see.We would like to understand what that customer’s use cases for CRM are, how Aurena has helped, and the implementation effort required.If you are such a customer or know such a customer, please let me know.ThanksMark

Is there a way to receive Customer Agreement ID in Incoming Customer Order message from external customer. In client you can enter Customer Agreement manually and use Customer Agreements that are excluded from automatic pricing. But it seems to me that you cannot do that when you receive Customer Order with message. So you can only use automatic pricing there even if customer is aware of those Agreement ID:s and is able to send those when placing order.

We are tryin to use the Shipment Handling Unit functionality to build our shipments. If we designate a pallet as a Handling unit and start adding Shipment lines to it but then find out, for example, we need to pull off one or several cases of product from the pallet because they don’t all fit on the pallet or we need a different lot # of one product, can we/how can we do it?  I’ve read the help and there is Delete and Disconnect but seems they are only available at the Handling unit level (i.e. to delete the entire Handling Unit. )    True? any workaroun

We’re looking to upgrade from IFS Applications 9 to IFS Cloud. We’re currently using IFS Sales and Marketing, but with this upgrade, we’ll move to Embedded CRM.Our products are carefully selected for each customer and are often highly engineered. We’re a global company offering different product lines manufactured in each facility, but our product lines are similar enough for an untrained person to potentially select the wrong one. When a business opportunity comes in, some engineering work is necessary before we know which site’s products would best suit the customer’s needs. We don’t want to do this engineering work until we have some reasonable justification for the cost of this work, but we do want to enter each business opportunity into IFS as soon as we can. Our best work-around on the table so far is to create a company called “CRM” with a single site called “CRM” where we can dump all our opportunities. This ensures the Business Opportunity doesn’t

Within Apps9, can you please provide direction on the best way to lock down edits to the customer record or transactions (Bus Opportunity, Sales Quote, Customer Order, Shop Order, Customer Invoices) by our Sales Team, so they can edit only their own, and any direct reports.  If they don’t have direct reports, they cannot edit any transaction or customer unless their name is listed as the Salesman.   Or can this be locked down by the Main Representative?  Example:  Only Jane Smith can edit Jane Smiths Sales Quote.  She can view everyone’s, but can only edit her own.   

Hello,  Is there a possibility of integrating the responses obtained via the Mailchimp platform in the marketing campaigns page in IFS ? 

If a customer agreement has no Deal per Part lines, it is not possible to activate it after entering all the necessary basic data. However, you can simply add a Deal per Part line, activate the customer agreement, delete the Deal per Part line added earlier. Is it a bug or expected behavior?   

Normally we can determine the refill point qty/ refill to qty for parts on a remote warehouse assortment; but this functionality is only for the remote warehouse.My question is:Is this possible anywhere in IFS for not remote warehouse in APPS9?

Hi everybody,many employees from sales ask me for a approving function in customer quotations.For example: If the total amout is over than 10.000 Euro then employees X and Y need to approve it before you can release it or turn it into a custmer order.Is something like this possible in IFS Apps 10 or Cloud? Actually we use IFS Apps 9. Thank you and kind regards.

Please check one of the requirements of the customer below. Some staff need to see insert and update history to Customer PO No field in Customer Order screen.  This is grabbed from the HISTORY_LOG and HISTORY_LOG_ATTRIBUTE tables. Users can only see what they have entered, but not what others have entered.Need to know how to have report show what everyone has entered without giving FND_ADMIN permission (full admin access).  Is there any way to do it? 

I am just starting to explore Aurena in IFS Cloud 21R1, but can anyone who has been using Aurnea for a while explain how to create a similar query within Aurena?  It is the type of query that we use all the time in IEE (V9) to provide search results without the need for a quick report when the additional columns from another view are not required on the search display. This particular search finds the customer payments posted in the last 7 days for a given company.   INV_STATE = 'PaidPosted' AND COMPANY = '&COMPANY' AND INVOICE_ID in (SELECT coih.INVOICE_ID from INST1APP.CUST_ORDER_INVOICE_HIST coihINNER JOIN INST1APP.CUSTOMER_ORDER_INV_HEAD_UIV coiON coi.INVOICE_ID = coih.INVOICE_IDAND coi.COMPANY = coih.COMPAN

In the test environment  activity records displayed in descending order from latest to oldest date.  But in prod environment  activity records displayed in ascending order from oldest to latest date.  does anyone know a setting where this can be changed in Prod?

I have over 200 info change requests that are in the preliminary stage I want to delete them all.  Is there is any functionality in IFS or a job that can handle that?

We are currently using Apps 10 and looking to potentially integration our IFS application to address validation software. Has anyone had experience with utilizing 3rd party software to do this? If so what software platform are you using and what was your experience with the integration? 

please support me for error when create shipment but quantity at reserved qty do not transfer to delivered qty and shipment id can not finish

Hi All, This question is from one of our EU customers. Is it possible to print the intrastat code (Custom Stat No in Inventory Part) on the Customer Invoice through a configuration change?  Thank you. Best RegardsAkila

Check the below requirement of the customer The putaway and handling units were not efficiently developed and as a consequence there is a delay to putaway. Customer accepted that this would take up to 15 seconds a pallet, however in line with recent changes this has increased. In the customer’s scenario, there are 36 bays in the warehouse which have space at the end for 4 pallets. Each Bay has approximately 260 locations, each for a single pallet.The access to the end of the bay is via a standard pallet truck, or manual move. The movements in the bays are with VNA (very narrow aisle) specific devices, which due to their nature and size, need to work within a Bay as much as possible. To achieve the design, customer has worked with drop off locations at the end of each Bay, so a transport task on putaway would first go to the end of the bay, before a second task used by the VNA trucks would be used to locate the pallet