Question

Customer Order won't allow you to enter order sooner than Expected Lead Time

  • 7 February 2022
  • 3 replies
  • 210 views

Userlevel 4
Badge +8

Hello IFS Community,

When entering a customer order sooner than expected lead time, the order will not allow you save the order unless we take the availability check off the inventory part and recheck after customer order saved. Does anyone experience this and how can we better use the system to allow us to enter customer order lines sooner than the inventory parts expected lead time?

Thank you, Michelle


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3 replies

Userlevel 6
Badge +10

Hi @Mdangelo , IFS allows you to save the Customer Order with a Wanted Delivery Date that is sooner than the Expected Lead Time. But it updates the Planned Delivery Date, Promised Delivery Date and Planned Ship Date with the correct dates considering the Lead Time when the Availability Check box is checked. 

You are advised to use the availability check functionality whenever it is important to keep a Promised Delivery Date. 

Thank you.

Userlevel 4
Badge +8

 

Ravinatha,

We currently did not want to change the wanted delivery date because this is what we are using to calculate our on-time delivery. 

As we tried to do some testing based on your response, we found that maybe the promised delivery date should be our calibration for on-time delivery.

Userlevel 3
Badge +8

 

Ravinatha,

We currently did not want to change the wanted delivery date because this is what we are using to calculate our on-time delivery. 

As we tried to do some testing based on your response, we found that maybe the promised delivery date should be our calibration for on-time delivery.

As we discussed, the on time performance should be a comparison of the wanted delivery date or the target date versus the actual ship date.  the planned delivery date is just that; a plan.  IF you always delivered according to plan, then your comparison would work.  Please take a look at the delivery reliability query for some details.