Service (Touch Apps, MWO, MRO)

Dear experts , facing issue on IFS Cloud 21R1 MWO where we are not able to view any attachment ..but the same attachment we are able to see in Aurena screen.Please help on this...

Hi Community How the Work to prepare in MWO is filled ?  

I am creating PM Actions for each of my functional objects that need a yearly Preventative Maintenance done but system will only create for current year. (We have IFS9 version)I am using the Separate PM Action:Under General Tab- enter start date 6/15/2021 as DAY start unit then Interval of 1 and Interval Unit as YEAR. Yes is the Generatable  Then on another PM I added a Calendar ID that we use for 1st shift to not have IFs schedule or generate a WO on a holiday or weekend.  BUT still nothing is created for other years like 2022, 2023, 2024 etc.why?? Does the revision need to be checked off and I have to create new PM for all my objects every year? 

Hello.I have a question about the IFS service management area.(It's IFS Cloud, not FSM.)■ Case・ Assuming that a delivered device (eg, commercial refrigerator X) has a problem and is subject to recall.・ For delivered equipment, we have concluded a maintenance contract and are managing after-sales service with IFS.■ Question-Is there a function to issue a "Work Order" by specifying the serial number 10-30 of the commercial refrigerator X?(I want batch processing)

Are there any means to send a work task to MWO pool (Cloud) automatically before it has been assigned to a certain resource?Did not find any suitable Database Task method under MWO component to use. The case behind is that there would be PM Actions that generate work requests/tasks that are executed on daily basis autonomously by the operators and supervisor intervention to assign tasks in between is not needed.Just take the tasks from the pool as they get generated.

How can we display current task status as default and next task status are in drop down of task_status fields.Let's say status flow isOpen to BookedBooked to committedCommitted to acceptedCommitted to rejected We need to display committed as default and in drop down it should show only accepted and rejected. Can anyone help me on this 

We want to implement OIDC following the International Protocol. Does FSM support the providers which is compliant with International standard ?

If a user has a mWO task and starts it, there will be normally a completion on the same day or even the next day/week/month. When the user forgets to ‘pauze’ the task, it will lead to a lot of hours worked on the task.Massive number of hours bookedIn the example above I've completed a mWO task that was entered/started quite some time. In green I see at (1) that for Wednesday November 10th there are approx 1990 hours booked.Question: is it possible to spread the hours automatically (backwards in time) over the scheduled hours?Version 10.13..1360.0 is showing in mWO (Windows)

Would like to know if my approvals screen is visibile or enabled in touch apps. Like for customer order we dont have standard  approval and we need to bring that using object connection. If the approvals are fetched from Document connection , is there a way we can display them on Touch apps.

Currently I have a customer using Work Task Clocking in IFS to report their time in mWO Service 10.  They have 3 main resource groups with 3 different costs. See below arbitrary example:  Level 1: $50/hrLevel 2: $70/hrLevel 3: $100/hr A Level 3 technician will belong to all three resource groups (i.e. a Level 3 can do the work of a level 3, level 2 and level 1) and a level 2 technician will belong the level 2 group and level 1 group and the level 1 technicians will only belong to the level 1 resource group.   If a PM action is built with a resource demand of a level 1, essentially any resource should be able to complete the work. The planned cost would be show a planned labor cost of $50 * Work Task Duration. Now if the actual tech with a primary resource group (Default Resource Group) of Level 3, then my firm belief is the Actual Cost of the Labor Work Task should be $100 * Actual time spent on the job.   IFS, in this scenario is using the planned resource group cost, and completely i

Hi Does anyone have IFS Preventive Maintenance app10 Training videos?Kindly share with me Thank youDuminda

The requirement is like this: mWO users should be grouped and work assignments (work task) should be transferred to mWO users which are assigned to a group. If a user accepts the assignment, it should be removed from all other users. It should be possible to define several groups of users.This sounds pretty much as the pool functionality in our mWO. But if a work task is transferred to the pool, all mWO users which have access to the site of the work task see the work task in the pool. Only the mWO users of a specific group (Team? Resource Group?) should get the work tasks of their pool (group).Is there any possibility to define different pools/groups and how it could be defined in Apps 10 UPD 9 or greater?Thx in advance for your support

Hello,Could you please share any information on recommended Android specs for CLOUD21R1. It has been noticed that even though the  APPS9 and APPS10 MWO apps working well with Model number SM-T713,  Android version - 7 CLOUD21R1 seems to be drastically slow.Anyone who has used engineering app - MWO with cloud 21R1 and having it working well can you please share the tab models and versions you are usingThanks so much  

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

Hello Experts, I would like to know how we can use the functionality ‘Create Findings Report’ with disposition code & disposition shop order?  

HI,We have a customer using Apps10, UPD9, and they are getting errors in their Print Manager for Delivery Notes for Shipment.  It is sporadic.  Even though the message says that ‘The system cannot find the file specified’,  you can still preview the document and the document shows up in ‘Archive’.  This is a new printer that they have just set up.  Does not seem to have any rhyme or reason as to when it will error. Any help would be greatly appreciated. Thanks, Jo

Does anyone have experience with using RFID tags to identify Objects in the MWO app, similar to how there is the ability to scan a barcode or a QR code? The idea is that there is an RFID tag located on the object, which the technician would be able to scan using his mobile device to get the object information. I am assuming that this would need some hardware that is able to scan the RFID tag, but I would then also be interested in how that data is used in the MWO app. Does anyone have any experience with this?

i am struggling to get some documents on how touch apps ,push notification and mobile work order works. Appreciate if someone can share some documentation on this.

Can someone help me understand why failed transactions occur in the IFS MWO service 10 App? can someone also educate me on how to interpret those failed transactions in layman's terms? how do I drill down to see those failed transactions in IFS Any Input will be appreciated.Thanks Mesh  

My Customer installed UPD11 recently and also moved the environment to a very secure infrastructure at the same time. The customer is using Android app on Samsung S6 Galaxy tablet. I know the platform operator locked down a lot of things, so this could be the reason for this behaviour. The cstomer is using On-Premise TAS. Anyway, Notifications for new work are not received on the device.  Is this anything we need to check with the IT infrastructure provider?

We get a lot of complaints from the engineers that the buttons ‘Complete’ and ‘Incomplete’ on the MWO Service 10 are irreversible. When working in the field, it is very easy to push the wrong button, and in case of these two buttons, the effect is irreversible.Please consider a pop-up asking ‘are you sure to complete the work assignment’ with a OK and Cancel option.

Good Morning All - Can anyone advise how I can create a new field within a work order which will be available to view on the mobile work order? Many thanks for your assistance. Regards Dave

Hi, A markdown Editor field has been used for one of the customizations in App10 Aurena (UPD9), but the below client error is encountered (appeared to be a RnD bug): Example of a markdown editor field used for a customization in Aurena (UPD9)Client error which is encountered in Aurena (UPD9) due to markdown editor fieldDoes anyone familiar with this client error or a relevant correction ID? 😊or else, Could anyone please provide me an example for a functionality in which a markdown editor field is used in standard IFS (Aurena or Cloud versions)?

Hi CommunityIs it Possible to use PM Route with IFS Aurena ?Thanks

Following are the Steps you need to follow In order to setup the basic MWO mobile user setup in IEE (for both aurena native and RTM mobile apps). Create a resource categoryResource Category Window Create a person type Resource group and connect your created category to the new resource groupResource Groups WindowConnect the created resource group to a structure. Now we need our employee to the resource group. In order to do that you first need to connect the employee to a company and a site. After you have the employee connected to a company and the site, double click on the resource group in the resource navigator and add the employee in the ‘Persons’ tab. Double click on your person in the navigator and connect the site and the maint org in the details tab.(If the employee ID is not fetched automatically in the “Details” tab,  connect your site, company and the employee in the “Connections tab” to get the employee ID fetched ).                           And finally check the “Mobile