Service (Touch Apps, MWO, MRO)

Hello,In the Service and Maintenance module in Apps9 the ‘Prepare Work Order’ screen and ‘Report In Work Order’ screen both use the ActiveSeparate logical unit and the ACTIVE_SEPARATE_UIV view.However the field Err_Class is only available in the Report In screen, is it possible to pull this field into the Prepare screen as an insertable and updatable field, and if yes how? The values for Err_Class are determined by another table, the WorkOrderClassCode logical unit, not sure if this impacts what I want to do.Thanks Sarah

I am able to attach the file in a dialog which i created to send the email but email is not going with the attachment, can someone help me with this?

Hello,I have a customer who will use MWO Service, and they do not want all of the tiles visible on the home page. Is it possible to remove tiles from the App? If so, I would be grateful for an explanation how to customise the home page.Thanks Graham

Hi all,I want to whether through document management can we define different set of fields based on document class?E.g: Document class A - Fields needs to be shown Field 1 and 2Document class B - Fields needs to be shown Field 3, 4 and 5Thanks for the help :)

Does anyone have the list of keywords that can be used in IFS mWO Mobile Integration? I am looking to pass the task number as a parameter to a web page mobile integration.The example that comes in IFS out-of-the-box is one to pass the MCH_CODE to google. https://www.google.com/search?q={MCH_CODE}&oq={MCH_CODE}#q={MCH_CODE}+manual I am looking to know if there exists a list. Thanks,  Curtis Taylor

  Hello AllWhen a additional work is created in mWO with option: Report additional work that I will perform.System creates  Temporary Task No, I have executed Task and reported time.However the Task No is not showing in WO:991     

In Feb 2019 this was announced: PTC And IFS Partner To Deliver Powerful Field Service Management  https://www.ifs.com/us/news-and-events/newsroom/2019/02/21/ptc-and-ifs-partner-to-deliver-powerful-field-service-management-and-aerospace--defense-solutions-that-optimize-people-and-parts/We are wondering, if there are any integrations available and how succesfull this new connection is. Who was able to experience any outcome of this strategic collaboration (Servigistics)?I was also looking for the webcasts, but was able to find only these links, which don’t work. „Optimizing People & Parts: A&D Innovations with PTC & IFS“  „Optimizing People & Parts: Field Service Innovations with PTC & IFS“ Thank you for any feedback! Regards Martina

Work orders are not transferring to the mWo application : Unexpected error while calling server method UplinkServices/RegisterUplinkURL Cannot get a WO transferred to a mobile. Looking through our mobile user logs we can see the following error : Sending Push Notification: Authenticator Token: '7ec05efd6f2a44e0a9b59c70e6415d8c' is invalid.

How to check the HTM version in PSO?Need your support

How to perform hardware sizing in PSO?        To do a hardware sizing in pso what need to be considered . how can we derive how many no of I/O servers and Optimization server is required?.         Can anyone illustrate with an sample        

Is it possible to prevent work orders tied to pm actions from being cancelled?

Hello, by design the work order lifecyle is very open, allowing many transitions (forward, backward) to simplify and speed up the management of work orders.However for companies which would like to go through a more consistent and streamlined process across multiple entities doing maintenance, is there any way to set up the allowed and forbiddent transitions (e.g. it could be mandatory to have a work order always going through “Observed” status?). No BDR seem to drive this capability. Thanks!

I have requested 5parts from the inventory. Now it would be received by me. But of the 5 parts I need only 3 and rest 2 I need to reject due to certain reason. For the serialized parts I checked on the 3parts and rest 2 I didn't checked on the Receiving Unit list. Then confirmed it. But I can see all are received.How can we reject the same. Can anyone help on this?

Hi,I am unable to find where are the permissions to enable list of values for Maintenance Priority on Active Work Orders screen.All MAINTENANCE_PRIORITY, MAINTENANCE_PRIORITY_API, ACTIVE_WORK_ORDER_API.Get_Priority_Id and dlgDynamicLov have been enabled to the user but the List of values option is still hidden. We have recently upgraded from Apps 8 to Apps 10 and we did not have this issue on Apps 8.  

Hi Experts,One of our customers would like to know if there’s a plan to include a task_unit tab in the baseline Task screen.Even though the customer themselves could configure it, they want to know if the feature is going to be added in a later release. Thanks,Minindu

We are currently running Apps8, mWO on-prem. This means we cannot use the app from the Microsoft Store (as we were informed from the very beginning it is intended for Cloud only) and instead we have to use the executable file from the TAS.Windows changed their rules for sideloaded apps. It used to be controlled with a simple setting in Developer Mode. We are no longer able to install the .exe file from our latest images which have a version that is after 1909.Is there an updated .exe file that accounts for this Microsoft change? 

Hi, When initializing a mobile device, this specific error can be seen in the mobile error log. EXCEPTION Message: Exception has been thrown by the target of an invocation. ... Stack Trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary)PerformReplicationForTableAndPerson(table:TASK, person_id:ADMIN, device_sequence:8) This error is logged when initializing the mobile device for the admin user.And this admin user has only one task.If we remove this task from the admin user and assign another t

Hi everybodyI’m trying to load a file under Risk Analysis>Potential Problem list. But I’m getting this error“Error ORA-01422: exact fetch returns more than requested number of rows when executing BEGIN SELECT objid, objversion INTO :objid, :objversion from RISK_PROBLEM; End; “Do you have any idea why i’m getting this error?PS:There is no duplicate data

Hi,I have started work with a client who uses IFS but has not leveraged the benefits of some of the key modules. They need to introduce a system of document management that provides more conformity in terms of access, creation, authorisation, release and version control etc. Document Manager would appear an ideal solution but they only seem to use it as a repository at the moment for parts of the business.Is there in the community any resources in terms of video/demos/overview docs that I can access while we try to track down a UK reference site to gain some furtherinsight? ThanksRob

Is there anyway to remove the ‘Continue’ button that appears on mobile survey statements?  We have many statements in a row (too much text for one statement) and dont want to have to click ‘Continue’ on each one.  In FSM5.7 you didnt need to do this, they all just appeared at once.

Hi,We currently have a setting where the supplier invoices are sent automatically, i’m looking to add the to automatically email if a contact is added onto the request_contact to auto send along with the supplier. is this possible?? we currently have a substitution map set up to send the from the place contact   

What system privileges are required to process/resend mwo failed transactions from IEE application?

Dear All,I am working on same kind of requirement to restrict a word document 1 MB, before Check-in in document management and I need your help on it.I also find this Macro on community but not working might be some configuration issue.Public Sub SizeCheck ()  Const maxFileSize = 1024  strFile = ClientScriptValues.Item('WORD').Value  Set objFSO = CreateObject("Scripting.FileSystemObject")  Set objFile = objFSO.GetFile(strFile)  If objFile.Size > maxFileSize Then    Err.Raise 1000, "File size check", "File is larger (" & objFile.Size & ") than the maximum specified file size (" & maxFileSize & "). Try again and select a smaller file."  End IfEnd Sub  Regards

Is there anywhere within the PSO Application where the expiration date of the PSO License Key can be seen and verified?  (Ref. LCSCase ID G2270971)

Hello,  I need to create a custom notification in the Notify Me 10 . Can I get an example of such a custom from you?  I struggle with the example from the documentation - but I don't get any data.