IFS MWO Service 10: Dashboard

Hi @NeelaG , This 12+ sec delay is very unusual. But we can do some troubleshoot.

• Check whether you are getting same delay for after every init 
• if you have another user, try and see whether you see same..
• Check client logs and check for any error
• Also if possible share the env details, I can login and check.

Thanks.

Hi @Bandula,

Thank you for responding.  Yes I can confirm that this happens every time we log in and we have tested with multiple users and the result is the same.

Can you please guide me on how to check the client log files?

I’m checking with the customer about sharing the environment details. I will get back to you on this.

Thanks.

/Neela 

Hi, You can get client logs from settings option as below. 

Also if you have env details, please PM me. 

Furthermore, if you have access to database (with appowner) please run below SQL to check data set.

SELECT msd.user_id, msd.device_id, msd.entity, count(1) as "Record Count"
FROM ifsapp.mobile_sync_data msd, ifsapp.mobile_device_app_user mdau
WHERE msd.app_name='ServiceEngApp'
AND mdau.app_name=msd.app_name
AND  mdau.device_id = msd.device_id
AND mdau.user_id = msd.user_id
AND msd.user_id = upper('XXXXXX')    -- Add your mobile user id
AND mdau.state_db = 'ACTIVE'
GROUP BY msd.user_id, msd.device_id, msd.entity
ORDER BY msd.user_id, msd.device_id, msd.entity

@Bandula  Sorry for the late reply. Customer decided to contact IFS directly get help to sort this issue. 

Thank you for all your support.