Service (Touch Apps, MWO, MRO)

1896 Topics

How does Solution Manager/ Touch Apps/ Logs and Queues get cleared? Example: Solution Manager/ Touch Apps/ Logs and Queues/ Out Messages

1293

3 years ago

jtobinSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps 10 UPD9 Service Quotation Error

Hello,Has anyone come across this error when trying to Accept a Service Quotation that has a No Part Sales. The error occurs on RMB > Status > Accept Cannot update Ownership when Quantity Assigned has a value The error goes away and the service quotation can be accepted if No Part item is removed. Thank you,Joann

1568

3 years ago

AndreiaLeitaoSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Appointment Booking Slots Filter

Hi Community, We are trying to setup a logic to filter out the slots on appointment booking via API.We used the calendar, however this is not filtering the slots returned by the API. Do you know if there is a case/solution for this issue? Or do you have another idea that you could share with us on how to achieve this in the application? Thank you,Best Regards,Andreia Leitão

640

3 years ago

athobieSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Document to have the relation between screen and sync rule

Hi, Do we have a document that could give the link between the standard mobile screens and the sync rule(s) related ?For example : if I display the “Overview” of a task : what is or what are the sync rule(s) linked to the data displayed of the screen. It would be very helpful (and saving time in implementation) to have a file that describes the standard. Do we already have a current document available ?If i take the example below :Screen : “Overview”Data : Contract IDSync Rule : …..Thanks and Regards

422

3 years ago

PWNATHDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Outlook Add-In

HiCould anyone tell me the latest version of the Outlook Add-in that works with Apps 8 ?

4352

3 years ago

ConAdriaRSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Repeating surveys in MWO Maintenance 10

Hi all! Does someone know a way to set up repeating surveys that have control over the answers a user provides? Our client needs to introduce the security surveys (security questions prior to starting to work). These surveys must come out every time a maintenance engineer begins to work on an Work Task and must take into account the responses (that is, if for any response it is not possible to start working safely, do not start the operation, or change status, and automatic time report). So far we have solved the issue of taking into account the answers using Action Flows in Workflows. Setting up a mandatory step that includes the eform and with terminating questions, we ensure that if a user replies No to a question such as “Do you have an fire extinguisher with you?” the survey will stop and can be re-taken once the place is safe. However a maintenance engineer can pause the Work Task (and so the automatic time reporting) several times during the execution (when the user goes for lun

1884

3 years ago

ttzeleznikSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Enter New Work Task on "W.O. Screen" ONLY, Not "Work Tasks"

Hello Community!IFS 10 - UPD8 -- Is there a way, without taking the presentation object, to limit new Work Tasks to:Prepare Work Order / Work Tasks Tab Report In Work Order / Work Tasks TabWhile NOT Work Task(s). Why? We have some unique Work Task guard-rails…..I’ve tried various combinations of Read Only, Mandatory, and Conditional Fields on the Work Tasks screen but those “rules” flow through to “W.O.” screens.

490

3 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Arranging Client Names Alphabetically

Good Morning all - I have a Custom Object list of Sub Contractors which we use within the Work Order to highlight various Sub Contractors attending against the chosen Work Order. Can anyone advise how i can arrange these contractors to appear in the drop down menu alphabetically? Any advice would be greatly appreciated. Thank you

572

3 years ago

Chathurika WijeratneSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the recommended program to use for .Tif files in IFS?

The problem sent by customer: “ When I open an image from IFS in Windows photo viewer and want to save it as a PDF but with that you can only see the edges of each page in the file (middle does not show).We have a colleague who uses Microsoft document image viewer (2010) where everything opens as normal, however, this is an outdated program and is no longer available for download.Changing the default .Tif viewer to Windows 10 “Photos” app also does not work as only the first page in the .Tif files is shown, even though the file contains several pages. Which program is recommended for use in opening .Tif files in IFS? “

1001

3 years ago

Isuru WijeratnaSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What are minimum and maximum Mobile OS version for MWO apps 8,9,10

Hi Experts, We have three versions of MWO and Those are, MWO Apps 8, MWO Apps 9 and MWO apps10. Please state what are the minumum and maximum Andoird OS/IOS version support to these apps. Thank YouIsuru

1593

3 years ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work task transaction posting with WIP

I have a question related to probably difficult problem. Since the beginning of 2021 for all the work task transaction we’ve been using posting rules based on re-posting functionality (final reposting have place when the specific event on work task is met).This solution is not good because the dates of the reposted vouchers are the same as sourced ones.Now we need to change the postings using work task cost code, which guarantee that the dates willcorrespond with work task finish (I set up such cost code rule together with WIP code).As we have now hundreds of tasks (we can not close them now), then:I transfer all the transactions (finished, not transferred yet) using “old” posting rules. This will generate e.g. T1 with WIP accounts (not with WIP cost code) I’ll change the posting rules for the new once (based on the work task cost code with WIP) I need to change the characteristics of the transaction in unfinished state but already transferred. Here is my problem. If I finish work ta

2370

3 years ago

Asela MunasingheSuperhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Attachments not shown time to time

Some of our users get this problem (not always) where attachments in the CO or PO are not shown. Circled in blue below. I tried things such as clearing the 2.0 folder, etc. But this user gets the issue time to time. Do you know why?

1222

3 years ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Aurena Native Mobile App - Sync Part

Hi, How can configure to sync all the Inventory part to a Mobile user in Aurena Native apps?Thanks in advance.Regards,Siva Ganesh M

2484

3 years ago

madlad

asked in Service (Touch Apps, MWO, MRO)

IFS Time Tracker 9 - Syncing of Entities

It looks like the Time Tracker 2.1 app has 24 entities. And when the sync job Mobile_Sync_Sys.Send_Batch_Data__ gets executed every 15 minutes, it syncs all entities for all the users.We do not use entities such as Work Order and Projects Time reporting. Is there a way to exclude certain entities from the batch sync job? We are under the impression that excluding the entities that we are not using can speed up the sync job for users.

782

3 years ago

blossaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Confirm operability of the equipment when Finishing WO

Hi, We have used Fault Reports for about a year now without any special issues. But now I have got the same error message on a couple of WorkOrders when I try to change Work Order Status to Finished. The error message read://Please confirm the operability of the equipment before finishing the work order//I have checked the status of the object and it seem to be the same (operational) as for the work orders I can finish.Any suggestion what I should look for to get rid of the error message? Thanks in advance! / Anders

641

3 years ago

jhooperyanSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Benefits of Serial Objects vs. Functional Objects

We are running Apps10 UPD6. I’m looking for information that details the differences between Serial Objects and Functional Objects. There were several changes between 8 and 10, and we need to understand the benefits that serial objects bring over functional (what can you do with serial objects that you cannot with functional). Is anyone aware of any documentation that specifically compares the two? We are using objects to track, manage, and provide services on customer owned assets.

17695

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Access -> Person ID '*' -> IFS 9

We have a generic Person ID that is used at our company, which when used signifies that everyone at the company has access to viewing the document. This generic Person ID is an asterisk (*). When this is listed in the Person ID, there is no security to prevent anyone from viewing the document.I have three questions:1- Is there a way to deny viewing access to a user even when the asterisk is used in the Person ID field? 2- How can I control who belongs to this group signified by the asterisk?3- If the two questions above are impossible, would it be possible to create a warning pop up window event that will prevent specific users from accessing certain classes of documents, and in the moment when the user clicks to view an event it will reject the access? I know how to create pop up warning windows but in using an event, but in this case nothing could fire the event. Any idea or example? Screenshots would be helpful or a tutorial document.

3466

3 years ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS 9 Jobs/operations vs IFS 10 Jobs/Work Tasks

I am currently working on starting to build utilization of the jobs and operations of separate standard jobs for the installation side of our company. I am finding that the Jobs/Operations are a bit clunky to work with first off. We will be moving to IFS 10 shortly and I am wondering what is the difference between the operations vs Work Tasks. Will what I create move into there easily, do they function similar? Or am I best off to wait until we move into 10 to turn on this utilization? And if it helps to know we will not be moving into Aurena with this upgrade yet.

10831

3 years ago

Bertrand DoussetSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

SCANDIT_APP_KEY application settings

Hi,Does anyone have experience of using SCANDIT_APP_KEY when configuring mWO ? Not really aware what Scandit offers more than mWOBertrand, using mWO with IFS Applications 10 update 10

1953

3 years ago

hhy38Superhero (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to create link to Report with parameters?

We would like to call report via link. However we could not select enumaration parameter. How can we call with enumaration parameter? Link : ifsrep:DENER_SATIS_PROFORMA_FORMU_REP?REF_NO=P22516&REF_TYPE=PROFORMA_TIPI_CFP.DECODE('Müşteri Siparişi')

1625

3 years ago

Dilini ArandaraSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Defining access for document folders

Is there any possibility in App10 to limit access to document folders in Document Management? For example, if a company is maintaining a document folder in IFS to keep some managerial meeting minutes and need to limit access to that folder for a limited group of people, is it possible? I am aware that we can define a document class and limit access to that class, then documents can be created in the folder using that class. In addition to that can we limit access to a specific document folder as a whole?TIA

1313

3 years ago

Thilini KumarasingheSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

'Bad Request' error when Checking in Document for the first time in a clustered environment

Hi All, Can anyone assist me with below query ? 'Bad Request' Error is displayed on running the check in of a document after the initial check-in. The document view option provides Bad request error when the document is checked in but not when the doc is checked out.Faults are inconsistent as in some times when trying to check in a new doc against a revision bad request is shown but others it is not same class same format different result.File path has been checked and verified in both application and Middleware.This has been identified as only be exhibited in a Clustered Environment. Further information:Connection method (VPN / direct access etc) ? Issue recreates for both VPN and direct connection Shared patch is accessible from both Primary and secondary node. IFS services are running using a domain account that has read/write access to the shared location. Firewall issue – Users have created a Local File share between the Primary and secondary Nodes and found the same result with t

3721

3 years ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

JPEG drawings don't print correctly unless previewed first

JPEG drawings won't print without first displaying a print preview.On trying to view the jpeg you can only prints part of the outline but not drawing however, if you first view preview the document and then print the document prints without any issues. Any ideas? Thanks.

351

3 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Scheduled Database Tasks

In our project we are working with mWO App Version 10.11.1342.0 (Aurena Native).I have the following questions:For synchronizing data from server to the app do we still need the following Scheduled Database Tasks (were necessary for our previous version of mWO):• Refresh Mobile Sync Objects• Refresh All Inventory Parts• Refresh All Purch Parts• Transfer Work Assignments to Mobile• Cleanup Mobile Work OrderPlease also provide an info for what purpose these tasks are needed (customer is asking for info).Thx in advance, BRHarald

6303

3 years ago

MartinFSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS6 u9 Installation IIS Service Page Error

We recently did a fresh IFS6 u9 install. When we tried bring up the IIS service page we got a "mexHttpBinding" error.To get past this we had to add a new end point to the config file as below: <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /><mexHttpsBinding> <binding closeTimeout="00:01:00" name="fsm609" openTimeout="00:01:00" receiveTimeout="00:01:00" sendTimeout="00:01:00"> </binding> </mexHttpsBinding> Any ideas why we had to do this? and why this was not already in the config file? (Im not an IIS guy!)

520

3 years ago

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Service (Touch Apps, MWO, MRO)

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