Service (Touch Apps, MWO, MRO)

Hi All I need a template for the following escalation rule:CcCase old state != ‘complete’CcCase new state = ‘complete’. If I set the start and end rule as discribed the dispatch action is not triggered.What is wrong here? Thx & BR Karina 

 Hi Community,we are having issue, where a mWO app user cannot see the service contract in mWo when he selected the Customer. we can't think of why..The mobile user is active, connected to proper site, has user per site .... not sure what else?we currently use MWO APPS 10, UPD9Please advise and your contribution will be helpful. Thanks

Hello All,A customer in IFS Cloud 21R2 has an object connection transformation that connects the media and documents from equipment objects to the work task level as below: They have setup this correctly as when they create a work order and add an object, if we go to the task, we can see the images and documents of the object in Aurena. This means the object connection transformation works fine.However in the mobile, in My Work they do not see these attachments. This should be because in the mobile application we are dealing with JtExecutionInstance not JtTask.I understand that this was a limitation in Apps 10. Is it still the same for IFS Cloud? Are there any workarounds for this?Should we create object connection transformation for JtExecutionInstance as well?Thanks and Best Regards,Ibrahim​​​​​​​

Hello,  Trust we are doing fine.  For our system incident management we are using Case Management Module. Is there any way to collect client evaluation of their case resolution in IFS?  IFS APP 10, UPD 7 We will like to have something like this. To be send to user at Case completion.  Thank you for your feedback.  Best regards  

Hi, One of our customer has recently reported serious problems with mWO synchronisationBelow is a log from one user In details you can see:Initialize data failed: Error when distributing INIT transaction: (ORA-00001: unique constraint (IFSAPP.MOBILE_OUT_MESSAGE_DATA_UIX) violatedORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 2557ORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 656) Same errors have been reported previously - in log we can see the number of occurence in different days  From users point of view - they get an error on mobile device and just can’t work   After 29.01.2022 seems like backup or restart solved the error but probably only temporarily. What can cause such error? How to diagnose it? Maybe something in configuration is wrong or needs some adjustements? It happens for many users including IFSAPP, not only one user, so it seems like a global problem. Best regards,Hubert

Hi Im having a strange issue in my TAS application, it seems to have an wrong time in the applicationIf i look in the trace log the timestamp is 2 hours after the application server timestamp.Is there any settings to correct this, when i do an counting in the inventory from the Scan IT mobile app i will get an error that its says session corrupted. /Kent

Hi,USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 after press complete button on mobile, fill out the fields, fault desc, Error cause desc and Performed work, the info does not sync to IEE and there is no transaction failed.  If I fill out those fields from debrief screen, it works well.Any ideas what may it be?Tks

Hi all,In IFS Cloud 21R1, I am looking for the required set up to make visible planned working time for a person resource in "Allocate resource" page.From the legend, I can see color codes corresponding to Calendar Details so it should be possible to have them displayedWhat I have done so far :create a day type dependant schedule in HR and assign it to the employee with time base = generated results the employee is linked to a resource with “use of HR schedule” activated I executed 2 background jobs : Generate Timrep intervals and hours + Generate calendar for Gantt I selected the option “Show working time” in the settings of the “Allocate resource” pageAnd yet I have a grey line throughout the day : What am I missing ?Is there anything else to do ? Thanks for your helpLénaïc

Hi Team,I would like to know is it possible to control the access to the custom field in the MWO through user roles and rights.Business Requirement: As we are using the MWO to handle all different type maintenance work & services, some custom fields are not necessarry to be visible for all the mobile application users using MWOIFS Version : APP10

We have an issue with MWO Maintenance 10: Error Message:Sorry, but we’re having trouble with signing you in.AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application:  ‘20b9c03e-28c2-429e-9f5a-fea6d1b27c6c’. If I download the Account Manager 10 and try creating account:enter the System ID and then the TAS URL then click Done the Microsoft login page appears where we enter the email and password then Verify identity with a text message number which is then entered, finally click Verify, it is at this point with either the MWO Maintenance 10 or Account Manager 10 that the same error message appears, shown above appears. 

Is there a good way to hide mandatory field Category from ‘Copy Customer’ function? We only use category ‘Customer’, so if I can default this value in ‘Copy Existing Customer’ function to avoid any error, that can also work.I tried to explore and revoke from permission set using ‘Database Objects’ and ‘Presentation objects by Components’ , no luckwe are using iFS10(IEE only)-UPD9.thanks

Hi all.I’m in a situation that there is a failed transaction that has been deleted and the user can do nothing with the work task assignment that remains in work started.The mobile user already initialized the app but the work task does not appear anymore and no one can change the assignment status even in IEE or in Aurena. How may I resolve this situation? Trying to change the status in IEE or Aurena with the same user got the message: “not allowed to change status when the work Assignment is downloaded to a mobile device” Apps 10 UPD8Mobile is mWorkOrder 4.8Tks for attention.  

I have only selected the resource group as a requirement for a work task. However, I cannot see the unassigned task in the My Work screen. As soon as I assign the task to myself, I also see it under my assignments. The ifsapp can also see the unassigned work. Does anyone know what permission or setting my user is missing? (Apps10)

@kathlk wrote in post on mWO initializtionWhen working with mWO in combination with IFS10 it seems that every time I disconnect and connect to the mWO application an initialization is started. It takes roughly 20 minutes. Bizar high number of minutes of course. I hope that scheduling will help.Kathlk wrote:'Concurrent initialization could also affect the server performance because of server start processing data in parallel. Also this could effect on Touch App Server as well. Scheduled Activation is recommended when customer need to roll out new devices. This will reduce the impact on concurrent initializations activities. With scheduled activation, customer can pre initialize new devices in advance which can be scheduled as batches in the back office. So when a new user activate his device, he download pre initialized data from the server.'Just wondering, where is this described how to schedule activation as batches? In other words: which steps should one take to  schedule lets say 10

Hello, Does anyone know what the view exported_obj_restrict relates to?  We have WO records in here related to LU_NAME = WorkOrderCoding and EXPORT_TARGET = Mobile Client Which screen can you see or manage this data in IFS? How do you get the WO out of this table again? Regards Shaun

All,we are planning on deploying the CRM Companion App for our users but the fact that Deletes are allowed in all entities on this app is a bit concerning. What is the best way to deploy this app with View only instead of updates and deletes?TIA, JP

Documentation says that Standard Task Materials can be Inventory or Purchase Parts. However, when trying to raise new Request with Purchase Part the service raises the error : The part no CM-P-01 is not an inventory partThe mentioned part is setup as Purchase Part only and connected to Standard Task, which is associated to the Service. Do we think this could be bug or could there be anything missing in the setup? Setup  

When in Resource Monitoring Gantt chart user received the following error:Error 147 (Class 109: ) 

What are the conditions that should be fulfilled for a posting line to create CSS postings?

Recently we noticed our image attachments connected to Work task steps from mWO Service 10 app are not saving properly. We can see the entry in the attachment pane, but when tried to view it gives an error saying the entity instance not found.In the mobile device the attachment still says ‘Waiting for Upload’.In the device log we found below entry and therefore suspect this is somehow related to document size.Exception":"<Ifs.Cloud.Client.Exceptions.CloudException><Message>ORA-20105: Max document size exceeded.<\/Message>However a picture we tried to attach is 4MB whereas the Doc Class we use allows 8MB.Is there anything else we should look at? 

We are noticing some MWO failed transaction stating; ‘ORA-20110: An error occurred when checking object-controlled document access via method WORK_ORDER_API.Get_Document_Access. Contact your system administrator to verify the methods defined under 'Object Types for Access Control'. It seems to be when an engineer creates a work order on his device. There appears to be no pattern between either engineer our customer site. Has anyone else seen this error before and any ideas what the most likely causes are?  

When the work is transferred to the mobile, the address is synced to the my work screen and it is possible to open it externally in maps by clicking the map icon by the address. The WO is connected to an Object which has a location as shown below. But the addresses are not shown ‘Show in Map’. It is always empty. The embedded maps parameter in Application Parameter window is enabled.How can I get the addresses to appear on the show in map screen?

Hi Community, Our mWO users are experiencing this failed transactions ERRINV: ORA-20110: PscContrProduct.OBJCTIDREQUIRED: Object ID is mandatory when entering Service Contract Line information"  because of the scrapped Functional Object in the system.  Please kindly advise on how to remove the scrapped functional Object from the Object ID list in MWO so that users can avoid this crazy failed transactions that is causing frustrations for users? your help is appreciated. Thanks,Mesh 

Hi All, In the APPS10 versions we had ‘Report In Work Order’ and where you had the RMB option to ‘Print Serviceability tag’. In the cloud version, ‘Report In Work Order’ seems to have been renamed to ‘Conclude Work Order’, but I can’t seem to find the ‘Print Serviceability Tag’ anymore. Anybody have a printscreen where I can find it? Or was it removed? Best RegardsRoel  

Hi All,Is it possible to remove authorisation for a Work Order which has already been authorised. Getting error 'Not allowed to remove authorised or transferred codings' in IFSV 7.5  application instance. We have checked in Single page report in Work order but there is only option to authorise any WO but not to remove the already authorized WO.Any suggestions would be helpful to further deep dive into this.  Regards,Venkat