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Hi All

 

I need a template for the following escalation rule:

CcCase old state != ‘complete’

CcCase new state = ‘complete’.

 

If I set the start and end rule as discribed the dispatch action is not triggered.

What is wrong here?

 

Thx & BR Karina 

Karina,

Don't know by mind, but could it be that it is case sensitive?

Yes this is one point and the other was without ´´. But I need more practice to find the right way to use it.

Thanks for response.

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