I have created a Check in To Document Management report rule in IFS that stores a copy of a customer invoice pdf file to the logical unit CustomerOrderInvHead.
This feature successfully attaches the customer invoice pdf in our DEV10 UPD10 environment which is using a repository type Database, the attached file can be opened and viewed.
After implementing this feature in our PROD10 UPD10 environment which is using a Shared repository type the report rule feature does attach the customer invoice pdf file but users are unable to view or open it. The pdf file is also not being added to the shared repository. The error message they receive is “Failed to read the file from the file system repository \\example\path_name_here\invoice.pdf (the system cannot find the file specified)”