Hi All
I need a template for the following escalation rule:
CcCase old state != ‘complete’
CcCase new state = ‘complete’.
If I set the start and end rule as discribed the dispatch action is not triggered.
What is wrong here?
Thx & BR Karina
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Userlevel 7
+21
Karina,
Don't know by mind, but could it be that it is case sensitive?
+2
Yes this is one point and the other was without ´´. But I need more practice to find the right way to use it.
Thanks for response.
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