In IFS 9 service we are currently using the RMB to Hold a transaction for a manager to approve if we feel they need to approve if it should truly not be charged to the customer or if it was approved the correct account. Once the manager approves it was correct, they move it to To Not Invoiceable and close the work order
In IFS 10 there does not seem to a be a hold transaction in the invoicing process
This also means in migration everything that we did have held moved to invoiceable. We do not hold all things for managers, but just some. What are some suggestions for what to do instead now?
