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Question

A mWO app user cannot see the service contract in mWo when he selected the Customer

  • January 27, 2022
  • 2 replies
  • 82 views
M
Sidekick (Customer)
Forum|alt.badge.img+8

 Hi Community,

we are having issue, where a mWO app user cannot see the service contract in mWo when he selected the Customer.

we can't think of why..

The mobile user is active, connected to proper site, has user per site .... not sure what else?

we currently use MWO APPS 10, UPD9

Please advise and your contribution will be helpful.

Thanks

    This topic has been closed for replies.

    2 replies

    Dakshinie Wickramasinghe
    Hero (Employee)
    Forum|alt.badge.img+13

    Hi @meshfemi,

    You can check following as well.

    • Service contract connected site is allowed to mobile user
    • Service contact in Active status
    • Objects connected to Service contract are shown in mobile > My objects
    Nimesh Kasun
    M
    Sidekick (Customer)
    Forum|alt.badge.img+8
    • meshfemi
    • Author
    • Sidekick (Customer)
    • February 7, 2022

    @Dakshinie Wickramasinghe, thanks for your reply.

    The first two were confirmed ok. 

    The third one could not be confirm because we couldn't even get to the objects, as we weren't able to get past the Service Contract.

    Though have reported the case to IFS.  

    Many thanks again for your input. 

    Mesh 

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