Service (Touch Apps, MWO, MRO)

HelloI can’t find how to display the name of the project in the label of the project in Resource monitoring Gantt.Is there any solution for that issue? Thanks for your reply Cyril

If I forget my pin code and am unable to access my IFS MWO Service App account, is there a way to reset my pin code so that I can access it? Preferably a way in a browser IFS environment. 

When trying to create a new service request for a serial object in the IFS MWO Service app, no customer information appears in the customer field on the service request form. All other information (Service, Service Org, Service Deliver Unit, etc) shows up as expected. Does anyone know why this may be happening, and if so, how to resolve it? 

 I need to see the Task Contacts for a work task in MWO as shown in the first picture. But I don’t get it. How can I enable it? Can we customize available actions in the action bar?  

Hi,I’m looking for documentation about configuration possibilities for MWO screens in IFS CLOUD 22R1.And in particular, to add read only custom fields on MWO screens.Thanks in advance for your help on that.Regards,Marc.

Hi,Is there a way to show only the “Report Additional work that I have done” option in Additional Work in MWO Service 10 (ServiceEng) App in Apps 10?  Thanks in advance!

Hi,Looking for ability to transact, administer and report all crew related work from the field in the Technician Portal solution. Currently those are only available in MWO. What is the plan to include same functionalities in Tech portal? 

Dear All, We are in phase of migration to new environment, however we need Touchapps 9 to create labels, scan them and perform physical inventory counting before moving to new environment. Can someone provide the app installation file and guide for installation. Also the IFS provided links don't work and dont have application copy. 

In 24R1 Once the Repair Shop Order is completed received(Originated from Disposition shop Order) is not able to auto reserve in Assembly shop Order…. Can any one help on this issue ? 

Hi All,A technical question that I can’t seem to find any clear answer on. We are pushing out MWO / Notify Me via our MDM solution. Is there any way to pre-populate the Server URL for the end-user (Screenshot1)? Screenshot1 When deploying iOS Apps via MDM we can typically push out a App Configuration via Key/Value pairs (Screnshot2) Screenshot2It would be a nice QOL feature as we use SSO across all our devices which would make signing into the app a simple 3 step process. Install, connect, press login. Let me know thanks!

Configuration type: Person Resource  when we try to save the eform getting the below error message   whether its bug??

I wanted to create a Purchase Requisition against the assignment in mWO (Cloud), it does not show any purchase parts when I try to create the requisition. Do we need any additional setup? I have scheduled to run Refresh All Inventory Parts and Refresh All Purch Parts and also executed them before initializing the mobile still no parts are showing when trying to create the requisition (system has Supplier for purchase parts in the same site)

Hi Experts, In workflow configuration for type “Configured work task”, is it possible to add a new action in the actions flow in here Thanks,Hesh. 

Hi All,We have an issue with mobile work order in Apps 9 not send workorders back to IEE.All the transactions can be seen on the Sync monitor transactions screen in the waiting state, also the sync monitor status screen is showing an error “The page was not displayed because the request entity is too large”.The issue isn’t affecting all user it seems to be fairly random.Any help would be appreciated. Mark

We are using MWO in IFSAPP10.  Still in UPD13 but using the UPD23 mobile app.We get the below error in mobile transactions when completing a work task in mobile and sent back.The reason according to the sync traces is that one of the queries has IFSAPP prefixed as below.SELECT OBJID, OBJVERSION FROM ifsapp.(SELECT objkey AS objid, '1' AS objversion, entity.* FROM MAINT_ENG_APP_REPORT_IN_VIRTUAL_VRT entity) a1The issue happens in the production environment for all users but doesn’t have a pattern. Seems intermittent.This is working fine in our in-house TEST environment where the IFSAPP prefix is not set.  The app version and updates are same in both environments. Any help on this is appreciated Below is from TEST environment where you don't see

Hello IFS Community. we are looking for (an easier) way to show repairs with following attributes is IFS:- Repair  done on customer site, not in company facility- Part is serial object and has again items with serial no. in it’s BOM that will  be replaced- Part is embedded in functional / serial object structure in Equipment Object Navigator- Part is customer owned What we did so far: - Create Case for relevant customer - Create task to start return / repair measure- Create hand over reference: Work Order (Important to do on Site where part was manufactured, not where is was sold)- Enter necessary part in Tab: Returns, respecting serial number.- RMB: Return to inventory, as company owned (customer owned, which should be correct, seems not to allow to use for repair shop orders)- Do repair shop order using Tab: Multilevel Repair Structure- Enter repaired part in WO: Tab: Materials and issue

Hello,  Does some know how to change the Resource Details parameters?Currently I have the following: With the Scheduling - Activity Details i can change the Activity Details parameters, but when i try to add a new list for the Resource Details it doesn’t show anything to configure. Can someone help me with this problem? With best Regards, Francisco Lopes

 Hey all,Wanted to create a navigation link on the work details page for mobile MWO that lists all the request work tasks with the same request scope.I did the Navigation Link as you can see below, and it work correctly when I use it through IFS Cloud, but once I try it on mobile I get a blank page   Have tried both “Online Jt Task Lov List” and “Jt Task Lov List”On IFS Cloud I get:On Mobile I get:

When looking for an inventory part through the mobile work order, I am getting the below message I used the find part option under the Material section under Work Details,  

Hello,I want to cancel a work order because my customer made a mistake, but there are costs that have been transferred to accounting. is there a way to cancel the transfers?  when I want to cancel the work task  Thank you for your help

Getting the below  message when we try to  click on the My work in MWO.The device is online, connected, and has been granted the necessary permissionsIFS cloud Version: 24.1.1MWO SERVICE: 24.8.1292.0  

The auto-assign function is on, why doesn't it work?Automatically indude Mx Event at the bottom is still notCannot change to yes 

Suppose I have a resource (person) that’s in 2 resource groups e.g. Capacity 60% in Group 1, 40% in Group 2.Then i make a direct allocation of that resource to a Request Work Task for 1 hour.That 1 hour shows as a demand/load on both resource groups.  Is that correct? 

Hi all,We have CRM companion 10 touch apps and i need to know how you can a filter to the business opportunity in the mobile screen (not permissions) so a user can filter on status. When you click on filters on the bottom it just shows blank where as the customers button does show filter options but i cannot see any difference in their setup.I have spent a good deal of time looking around all the options and i cant see a way of doing it.Thanks

We are currently planning to launch MWO, but have noticed that a user gets logged out whenever it gets any error message in the application.If you are trying to add a tool that is already in use = logged out If you are trying to access a document but are missing the access right = logged outSo in order to continue the action you were trying to execute, you first need to go back to the home screen, press synchronize and log in again.This seems like a very strange error handling in the MWO and would just like to check if anyone else have experienced the same type of issue.We are testing the latest version of the MWO App (24.8.1292.0)