Hi all,
We are currently experiencing som weird behaviour in the PSO, that we can’t explain.
It seems like the PSO is rescheduling committed tasks 1 week ahead in some cases.
(A theoretical) example:
Work Task no. 2 out of a total of 2 allowed (commit rule) is committed to a given technician and is "placed" in the schedule at 11:45.
The technician is currently working on Work Task no. 1 out of a total of 2 this day.
The technician exceeds the planned start time for Work Task no. 2 as he is delayed in ending this Work Task no. 1 (based on the schedule that PSO had expected).
PSO then moves Work Task no. 2 far ahead in time (in some cases?). In this case, almost a whole week forward.
I believe that instead of Work Task no. 2 being moved so far ahead, it should simply shift the schedule gradually to the right:
1 hour delayed compared to the "planned" start time → Now it is simply committed to 12:45 instead of 11:45. And so on. Basically just moves the entire schedule so it fits.
If it gets to a point where the technician won’t be able to complete it on the given day, then it should just be moved to the next day as the first job (e.g., at 08:00).
This has even happend in a case, where the Work Task has a Fixed Start - it was committed at the right time and place, but as the technician was delayed to Start Work, it got rescheduled to 1 week later.
PSO Version:
6.11.0.21
IFS Version:
IFS10 UPD5