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Duplicated Standard Tasks when creating a new Request Work Task

  • April 2, 2025
  • 2 replies
  • 41 views

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Hi,

When creating a new Work Task in Service Management, it’s selected the option “Create from Standard Task” by default. If I select “New Work Task” and again “Create from Standard Task” the list of standard tasks is duplicated.

This is a test case:

  1. After select “New” in Request Work Task, I have 2 standard task in the list:
  2. I select “New Work Task”:

     

  3. Select again “Create from Standard Task”:
  4. The list is increasing if i do it several times.

Thanks in advance.

Irene

Best answer by anmise

@irenecalero that looks like a defect, although hopefully not a blocker or big issue from a process perspective. I’ve raised an internal defect for it to fix this in the next release.

2 replies

  • Superhero (Employee)
  • Answer
  • April 2, 2025

@irenecalero that looks like a defect, although hopefully not a blocker or big issue from a process perspective. I’ve raised an internal defect for it to fix this in the next release.


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  • Author
  • Sidekick (Customer)
  • April 2, 2025

@irenecalero that looks like a defect, although hopefully not a blocker or big issue from a process perspective. I’ve raised an internal defect for it to fix this in the next release.

Thank you very much :)