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We are currently in the process to drive different eforms being presented to technicians based on specific criteria.  All of these workfows are “Work Task” configuration type.  This is currently working as intended.  However, we have come up with certain scenarios that require some items be mandatory that cannot be properly made mandatory utilizing current system capabilities.

 

Workflow Configuration: We tried to trigger a survey for a specific work task (with Work Stage ID "H-2"), see the workflow configuration in the attached screenshot. However, we tested this and the outcome is that for all the work tasks created from the work task template, the survey was triggered (instead of only 1 with work stage id "H-2"). 

 

 

 

In MWO, can you check if the desired workflow configuration is actually applied? There was an issue in a previous release where the combination of multiple filter criteria didn't always work. 

Hi Alexander,

Thanks for the response. In mWO we can see that the desired workflow configuration is applied, however for Work Stage “H-1” the survey gets triggered as well.

 

 

​@skullk - this looks like a bug? 

​@Alexander Heinze yes, looks like a defect in the system.

Please report a support issue to do further investigations. 

Hi ​@Alexander Heinze & ​@skullk ,

I’ve created a case for having Work Task Stage as a filter in Work Task Type workflow configurations. This filter is already working for the request task workflow configurations.

This discrepancy exists because R&D introduced Request Work Task Type Configuration from 24R1 onwards, whereas Work Task Types are older configurations, and no changes were made to their workflow configurations at that time.

However, R&D has agreed to implement the necessary changes for Work Task as well.

 

This is to inform you and others that this is now planned to be resolved in the following updates:

25.1E.0 - 25R1 EA
 

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