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Hi,Sorry if this is in the wrong place, I’m new!I am trying to create a Knowledge article in Knowledge Procedure and I want to link to places further in a text like a dynamic table of contents. It looks like I can do that because I can change the ‘Link Type’ to be ‘Link to an anchor in the text’. Nice, except, I can’t work out how to make something be an anchor in the text to link to. There’s nothing listed and I can’t find an option which is ‘I’m an anchor now’.I’m not sure what version of assyst we’re running though I could probably find out if necessary. Below is a screenshot of the markdown editor available to me.Anyone have any ideas?

Hello, We manage our Problems using a specific template process. This process start with a decision to validate whether or not the problem exists. If the problem exists, then a new task of the “Investigate issue” category is created. After its resolution then a new decision task is created to define if the problem will be accepted as is or if an RFC should be logged to remmediate the issue. I’d like to know if it’s possible to use task expressions to define the assigned service department for following decisions ans tasks based on the service department who lastly resolved the issue investigation task. As far as I’m concerned, EventDTO has only methods related to lastAction and lastActioningServDept. However, I need details about the resolution of the first task of a specific category. I wonder if there’s a way to use only task expressions or if I should use something like Action Processor to update problem’s additional fields and them reference those custom fields in the following Ser

Hello! We’re using assyst in our Problem Management process and the process owner asked us to make assyst notify him whenever new problems are logged, besides the affected user, which typically is someone else in the IT staff.Initially I had the idea of customizing the Lua script which is invoked for all assign actions and add that custom logic there. However, that felt very hacky-ish and not easily maintainable.After that, I tried to customize the Problem form and add one aditional user by default (the aforementioned process owner), but this does not seem to be possible with customizer. Any recommendations besides modifying the Lua script?

Hi,Today we can choose two theme colors in Cloud as standard ( dark or light).Is there a possibility of making a change so that we can get the color green? A customer today uses green in a previous application and says it is more pleasing to the eyes, especially when you have poor eyesight. BrLinda 

Hi, In Document Revision:. Is there a way to remove / hide the clock view in the letter date field that appears in the correspondence tab? BrLinda

Hi,can someone explain to me why I can’t select a Company Swift/BIC in the Employee Payment Methods in Cloud R2. BICs are stored in the Bank Identifier Code (BIC) mask.Thank you very much.

Hi Team,One of the customers needs to delete multiple invoice lines created via “External Supplier Invoices” window. However when trying to delete the lines they are encountering with the below error. The same behavior can be observed in core environments as well. I would like know if this is can be considered as the standard behavior of the system and if yes any particular reason behind as in why they are not allowed delete. Otherwise, can this be considered as a bug in the system?The status of the Invoice lines that the customer tries to delete is “PrelPosted”. Thank you and Kind regards,Shanuka.

My users in a specific permission set keep receiving an permission error when they expand/click on the attachment panel at the bottom of the page (specifically in the Customer Order page): I’ve already given them permissions to the following projections listed below. Is there anything else that I may have missed that manages the permissions to view or use the Attachment panel? DocumentHome (For the document tab within the attachment panel)ApprovalRoutingAttachmentHandling (For the Approval docs tab within the attachment panel)

Does anyone know what the following error message mean? (IFS 9) This message came up recently when moving a serial to inventory on a work order. It has been received before by other users but I don’t have the examples. Any help is appreciated. Thanks!

Has anyone had any experience with ZUGFeRD format Invoices?My understanding is that they are essentially PDF/A format documents but I am trying to find out whether IFS Operational Reporting can support them directly.

Hi, Unable to populate inventory value per period for the specific period i.e march and April, can anyone suggest what appropriate actions needed to be performed? IFS 7.5 Thanks in advance.

Hi Experts, Is there a way to access the return values of the Processes in another process in integration?(As same as we use in the mapping tab? {functionname:return value}) Example Process 1 - function - creates a unique identifierProcess 2 - access the value return by the Process 1  I know that we can use some workaround by saving this value to another user def field and accessing it. But the customer wants to check whether there is a direct way to do it. This is not possible as per my understanding.Highly appreciate your feedback on this. Thanks,Hasara

Hi All,we’re runng APP10 UPD8 OnCloud and we get the error HTTP 403 Forbidden when trying to access an API. The API is registered in Aurena. With Postman it works good.What can we do to solve this issue ?Thanks.

My customer informed me that MICR fonts, which are used for printing checks, is not supported in 22R1 and there is no solution or option known at this time.  Has anyone heard this? 

Hello! Please see below error I am receiving when using an M voucher to increase the value of an object. Only codestring elements I can see are department & Product Line and they seem to be in line with the historical transactions. Any other ideas?  

Dear all,How to process Vouchers with this Error : Currency HKD is missing or has invalid time interval?Situation:An Supplier inovice was booked with the currency code HKD with an invoice date that's earlier than the valid date of thecurrency rate. So after this more currency rates are added to the system aslo with valid from date before the invoice date.Then tried to apporve the vouchers but they still have the same errorHow to process these vouchers?  Voucher with errorCurrency ratesSupplier invoice

I am using IFS10 Update 7. I have been able to design a lobby element that pulls back data in Enterprise Explorer but doesn’t work when viewed in Aurena.   Aurena:     Enterprise Explorer:    

Hello!Previously I was able to add custom fields to LU ShopOrd, but now it’s not possible. I think it’s because it’s referring to module “FNDBAS”. I’m not quite sure how it was changed as it’s not defined in the window “Excluded Logical Units”Any thoughts on how to rectify the issue?Best Regards,Bhagya

Has anyone tried to use Windows 10 as a base for the cloud installation?While .\main.ps1 -resource 'KEY' finishes successfully,  'KUBERNETES' fails. The error message seems related to ...\.ssh\id_rsa file:…Exception Occured While Opening Connection with the Linux Box.2021-10-18 20:23:27.46   IFSCLIENT-88992 Stop Open-ConnectionsWithLinuxBoxC:\Temp\Cloud\ifsroot\main.ps1 : Error found in openssh key type: ssh-rsa is not supported. Please check logs fordetails.At line:1 char:1+ .\main.ps1 -resource 'KUBERNETES'+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~    + CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,main.ps1>>> Finalize Script Execution <«……There is nothing interesting in the ...\logs\main-script. Linux installation from OVA sits in my Oracle VM VirtualBox. I have already successfully installed database and middleware using the same ifsroot folder structure, however that

What’s the best way to migrate basic data between environments in IFSCloud? 

Hi,In the DSE session > Default we have the Penalty Offset from SLAIn the documentation we have this definition.Penalty Offset from SLA  – This defines when the penalty comes into force. In the session this is a percentage with a range of -100 (negative) to 100 (positive), where 0 means the penalties start at the end of the primary SLA and 100 means that penalties start at the open time. This gives some flexibility if we want to start penalties accruing before the SLA expires, but without having to create artificial SLAs.Could you explain the meaning if it’s set on -100 ? Thanks and Regards

In Astea v15.3 order Locator we only see the date and not the time.Can we change the format so we see date and time as we had in v10 ? 

Hi All.Could someone help how could I set up an object transformation from TaskTemplateWorkStep to PmActionWorkStep?My need is to transform an image from worktaskstep template to the pm actions and finally to a workorder. Also as I create a new revision from it.This is the transformation I’m using:TASK_TEMPLATE_ID=PM_ACTION_JOB_API.Get_Std_Job_Id(pm_no,pm_revision,work_list_no),TASK_TEMPLATE_REV=PM_ACTION_JOB_API.Get_Std_Job_Revision(pm_no,pm_revision,work_list_no),WORK_LIST_NO=ROW_NO,WORK_STEP_SEQ=pm_action_work_step_seqTrying to do but getting the error bellow: Tks a lot  Server error messages:580416c0-2cbc-4384-b02a-337d04fabb24Ifs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-06502: PL/SQL: numeric or value error: character string buffer too smallFailed executing statement (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at line 16ORA-06512: at "IFSPET.OBJ_C

 I would like to navigate the Project window from the lobby element. I can write a quick report to show results but, I would like to show the results on the page.I prepared the query as below. When I navigate with customer_id, it shows the results. Because, there is customer_id column on the screen.  However, I would like to show the lobby element with customer names. So, I can’t navigate with the customer name.  Is there a way to navigate with customer_id while clicking customer names?  Thank you.

Hi all, I am using IFS Release 6, Ver 18.I have a custom Lookup screen. I have added a user_def field as checkbox type in one of the listed columns.  My question is how do I save inputs to this checkbox field from the lookup screen? Inputs meaning, when I check the box.When I click save, I get “no changes to save” message.