Hi,
In the DSE session > Default we have the Penalty Offset from SLA
In the documentation we have this definition.
Penalty Offset from SLA – This defines when the penalty comes into force. In the session this is a percentage with a range of -100 (negative) to 100 (positive), where 0 means the penalties start at the end of the primary SLA and 100 means that penalties start at the open time. This gives some flexibility if we want to start penalties accruing before the SLA expires, but without having to create artificial SLAs.
Could you explain the meaning if it’s set on -100 ?
Thanks and Regards