Solved

Hi, We just discovered that an object acquired in 2021 hadn’t been activated until now.The issue we are facing is the application wants to do depreciations from the acquisition date. But since that was last year it’s a problem. We’d like to do all the depreciation in a lump sum in present period. Does anyone know how to perform such action, if possible. Best regards. Tobias 

When user exit order bij clicking cross on tab, the order is still locked in the ap_lock table with that user. When user exit order bij clicking search the order is unlocked and is deleted from ap_lock table. The experience is that the user exit orders most of the time with the cross instead of clicking search. We use ap_lock table in process flows to update orders on the background if order is not locked by user.Also we use ap_lock table to devine if order is open by a current user. I don’t know if this is a bug or just not implemented, is it possible to delete the order from ap_lock table so the order is unlocked, when clicking  the cross. 15.3.0.5 Robin

In our business model service engineers can pick billable parts from warehouses managed by FSM and give it to the customer in service location.The part needs is managed in FSM with task templates.What we expect is:Before assigning an activity PSO must check the part needs in the activity, check the availability in a warehouse where service engineer can pick part from, and finally assign the activity to the correct service engineer. is that possibile ? How we have to configure person and places in FSM and what in PSO ?In case in which we have to configure the van stock of service engineer equals to the warehouse (in order to let pso to check availability) is possible to configure FSM Mobile App to not show the stock of the entire warehouse but only the real van stock of service engineer ? thanks and regardslf 

A customer wants to audit function for all key columns in all tables, which they believe will cause performance issues. From the help screen under Audit/Extract in the smart client, it states;"The audit process records information you specify and stores it in a table named metrix_audit that you can access with any program that can access your database. This information is transactional in nature; it includes the person who made the change, the time and date of the change, the type of change, the table and field changed, and so forth.You can create as many audit sets as you need. You must create a set for each FSM table you want to audit.”Even though it says that you can create as many audit sets as you need, can we assure the customer that they will not have performance issues?   

(I work in US10 Finance) We are post Thor go-live and I have a customer asking for invoices from 2017.  I have always had read-only access to BIZ 7.5 - Today, the APP is not working (access point was Citrix - which is no good now, I've added a pic).  I have asked around to my colleagues if there is a new URL or if they have any knowledge - no one knows.  The suggestion to create a case came up, I am hoping that is not necessary and one of you great folks can provide at least insight, as I feel I must have missed some communique or something.  Thanks for your time. 

Hi all, In the FSM Client Scripts. The baseline coding logic includes the use of {0} and {1}. May I understand what they mean and how they are to be used?Eg. the code below:var fullFilter = stringFormat("task.task_status in (select task_status from task_status where status = 'OP',' and task_status <> '{0}') and task.team_id in (select team_id from team_member where person_id = '{1}') and task.person_id is null", getAppParam("REJECTED_TASK_STATUS"), getUserInfo("PersonID"));return fullFilter; {0} and {1} are also used in many other context, like in XML Business Rules. Just want to understand how to use these 2 values. 

Hi,This PO is created upon a work order. Goods have been received and PO is closed. However, now when we try to match PO receipt on the posting proposal of the invoice below error prompted.“Only Work Order/Work Task with company correspondence can be added”How to fix this error? Thank you

Hi, We are using IFS V9, I noticed we can create a new custom page with an existing logic unit, but if we do like this the existing logic unit can’t be edit in the new page. For instance I want to create a new page for customer order lines for planners to confirm planned delivery date, because the standard customer order lines function include price information which should be limited to access. Is it possible to create a new page like customer order lines but having limited columns and users can also edit the columns like customer order lines?  Thank you very much.

Hi,I would like to use a customer geographical segmentation in the table State/Province (Segmentation in four areas for example :  East/West/South/North). 1/ is it possible ?2/ In this case, what could be the GIS Rule settings in Editor configurator (no control on state) ?3/ French states IDIt seems that in some cases, Alliance validate the address against a “Google” segmentation of states?But for some french states we have addresses invalidated because states are not existing….but I think that french states contains invalid characters for Alliance like : Provence-Alpes-Côte d'Azur Auvergne-Rhône-Alpesand the result is : impossible to have validated address when we want to use GIS Rules for FR. Thanks and Regardsanthony

Hi allIs it possible to schedule operational reports in ifs cloud? as it was in ifs10. The only thing I found is the ability to schedule a  quick report with SQL statement

Hi, I would like to run Installer.cmd set action=mtinstaller on my ifs cloud remote because certificate expired (values.yaml changes with new certificate)But mtinstall failed with error:Fri Dec 30 10:00:18 CET 2022] - INFO: chartVersion not found in properties, using helmChartVersion: 212.3.0[Fri Dec 30 10:00:18 CET 2022] - INFO: Using existing certificate[Fri Dec 30 10:00:19 CET 2022] - INFO: Generating symmetric-key. This will only be persisted if the secret, 'symmetric-key' does not exist.[Fri Dec 30 10:00:20 CET 2022] - INFO: Installing ifs-cloud[Fri Dec 30 10:00:20 CET 2022] - INFO: Using chart ifscloud/ifs-cloud --version 212.3.0[Fri Dec 30 10:00:20 CET 2022] - INFO: Doing a dry-run ..[Fri Dec 30 10:00:20 CET 2022] - INFO: Running helm upgrade[Fri Dec 30 10:00:20 CET 2022] - SEVERE: "helm upgrade" requires 2 arguments[Fri Dec 30 10:00:20 CET 2022] - SEVERE: Failed to install ifs-cloud[Fri Dec 30 10:00:20 CET 2022] - SEVERE: Failed to install ifs-cloud. Collected logs from command

Hello, We are currently running IFS Apps 10 UPD 12, and there is a field in the Customer Order Lines screen that does not have a help section reference. Shipment Connectable Qty.I’m not sure how this field should be interpreted, any help would be greatly appreciated!

Hi,First, I wish you, Community, a happy new year ! 😉For a customer use case, I would like to know your advices or use cases for this setting :Allow auto create … 1/ Could you explain the use case and the impact on the receiving process if it’s unchecked or checked.I made some tests (for a Customer with Use Reserved Inventory), but I didn’t find the main difference, maybe because I didn’t use the good process or other settings linked to this one.2/ Does it work if we make a Misc. reception for many customers or is it required to make a Misc Reception for 1 customer identified in the header ?Thanks and Regards.anthony

Hi, In the V15.4 version, are these functionalities of Appoint Criteria  still working globally ?when I try it, I could have a list of SA , but I’m not sure for both options below :display available slots (graph) display available agents (dispatch console)(both options are enabled on the smart client but not on the WebBO)Thanks and Regards

Hi, have lost access to the supported platform documents on the SharePoint site. Where to find them now?  

Hi. Is there a way to disable the default F2 keyboard shortcut functionality (Populate)? We work with huge databases and often use F3 (Query), but one slip of the finger to the left can lock up IFS for many minutes when it tries to fetch the entire database (for example Overview - Transactions History). I know some users went as far as pulling the key from their keyboards 😀, but I’m looking for a more elegant solution.

 Did the IFS mobile app work on HarmonyOS?

 Hello My company has no parallel currency setup. But when i am creating a customer payment transaction on mixed payment window I can enter parallel currency amount manually. See example below. Field is not deactivated. After finishing the record, I can see parallel currency amount Parallel currency amount is displayed in mixed payment voucher rows.  

Hi, I have some problems with IFS, dont display  information attached image. Somebody know how to resolve this issue   

Would it be possible to get complex/deep structures in one single ODATA call/response? A simple example would be getting an article from PartCatalog and its linked gtins (PartGtin). In the projection it is possible to use an array to get the PartGtin records, but to get both PartCatalog and PartGtin you need two rest calls.Can I model my projection in a way that I can get the full structure of both PartCatalog and PartGtin by only one call and one response. A similar case would be to get PurchaseOrder and all PurchaseOrderLines for one order, with just one call and one response.This is kind of convenient to use in integrations, when the requesting party want to receive the full structure with just one call

Settings: IFS9. Excel in Windows10 environment User has gone to Add-ons menu and selected the following two: To create and update data in IFS Applications using Microsoft Excel you need to install the IFS Data Migration Excel Add-in. As a prerequisite you need to install Visual Studio 2010 Tools for Office Runtime. Next Excel is opened. The new tab IFS Applications is visible. User uses the icon to connect to IFS: Nothing happens. No log in screen is presented. Anyone an idea what could be the issue for this?

Starting IFS Cloud using standard permissions might result in an issue regarding access of certain objects. The log window does not help in this case as it is displaying no information. Only way is to check on the devtools of the browser As the information in the messages does not contain any helpful information. Is there an easier way to trace down issues with permissions while creating complex permission set structures? By now, this is the only known way for me, but it is a lot of investigation and searching for things.Any suggestions on that? Kind regards,Tobias

I want to knwo which environments and touch app servers and touch apps server System IDs a customer has. Where to find those information? There has to be a list where this is stored somehow. Kind regards,Tobias

Dear community!Based on several issues after updates or imports of data or upgrades to another version or somewhere in between you might experience that the background jobs somehow came to a halt. No new jobs are posted even if the schedules are active.That might be due to the fact that the Database Process Batch_SYS.Process_Batch_Schedule_ is missing. It is not very easy to find the proper code to recreate this DB Process. The easier way is as follows:Go to the system parameters and check for the parameter “Scheduled tasks process startup”Switch it from ON to OFF And then back to ON.This will recreate the database process needed and all of your scheduled jobs should then appear right after the first run of if. RegardsTechnical Toby

Hi, For a customer use case, I would like to know if it’s possible to group in a same ship list a preparation (picking or picking + packing) from different warehouses.Both warehouses could be used to separate inventory logically (physically, we only have 1 warehouse).I know that we could use bins to separate inventory, but first I would like to be sure that there is no way to group in a same shipping list 2 preparations made in “two” warehouses. Thanks and RegardsAnthony