Solved

I have a user that would like to set up a pivot table in Excel and refresh the data from an IAL view.  Is there a tool from IFS that can do this?Using App10 Update 9 Thank You

When creating a Customer Support Order, the problem description is also copied to comment field of the Primary Assign activity. When we change the Customer Support Order to Service order and dispatch to Mobile, the text is double visible on the overview on Mobile. And if it contains a lot of text, user has to scroll alot because of the double text. (problem descr. and activity comment)Is there a way without Mobile customization to not show the primary assign activity in Overview.Or is there a configuration that when you creating a Customer support order the problem descr. is not copied to the comment field in the primary assign activityVersion: v15.3.0.5Regards,Robin.

If a work order is prepared and on the Active list and someone goes in and right click deletes it.Where does it go?Can it be tracked anyway by the assigned number?

Hi,I would like to have the address of reception and expedition in mobileedge.It’s required in the customer process because, a Technician doesn’t always have a fixed PUDO. So, when the PUDO change, we change the shipping address in the shipping list screen on the backend.. There is no integration with a carrier IT systems. I didn’t find a way to display address (for receiving or shipping) in mobiledge.Could you tell me a way with the customizer (or other way) to do that ?I tried to add a customized field with the customizer, but it’s not avaiable in mobileedge. No address available in receiving card, No customized field added in ARN screen available on mobile edge. Thanks and regardsanthony

Is it possible, in Aurena, to use your phone’s native camera function to attach pictures as either documents or media attachments? That would be a great way to capture pictures of serial objects, defects found in NCRs, receipts for expenses, etc. I am using UPD6 and when I go to media or attachments my only option is to browse for an existing file.  I’d rather open the camera, snap a picture, and then have that image attach all in one process.

We have a situation where we have some Installed Items that for some reason have multiple PM Schedules. I am trying to track these down, but have no luck making a SQL query to find these:How do I link Item against pm_sched?

Hi everybody, in some intersite processes the order code doesn’t change to 4 if we release a purchase order.What are the prerequisites?  

Hi,For a customer process, I have to declare serialized parts consumed by the technician.These parts are not managed in inventory.The goal is only to manage parts (serialized and not serialized product) and declare a part used during a service order. In the Backend, we can use Consumable Product and Fullfilled a material demand on this part.   But, with​ mobile edge I can’t display and select a consumable serialized product.Do you know a way (settings)  to do that with mobile edge ?Thanks and Regardsanthony 

Hi Experts,Is it possible to set a null value with an xml update?ex: update task set person_id=null where task_id=123how to do this with an xml?I tried the following but didn’t work<update_task>  <task>    <task_id>123</task_id>    <person_id></person_id>    <update />  </task></update_task>

I can’t change password on Partner portal. I got error message like “General problem” contact service desk …Non of those accounts previous ProJarosK, nor new one CGIJarosK work for me. Could you please change email address connected to ProJarosK to different email? Jarek Kruk

Hi,Is there any way we can set up the cost based on time type; like regular time, overtime etc. I am trying it in apps-10 for maintenance.Regards-Nahin

We often have the situation that an engineer on-site discovers an item which is not in the Site Items on mobile, so he is not able to return that item.Then he calls his dispatcher: Or the dispatcher creates a new installed item for the site in backoffice. But this new item is not synchronised on mobile and the engineer cannot refresh the Site Items when he is working in a service order. Or the dispatcher sees that the required item exists in installed items for the site in backoffice, so probably the site items were not completley synchronised on mobile. Here also, the engineer cannot synchronise the Site Items while working in the order.Is there a possibility to push the update of Site Items to mobile from backoffice ?

Good day, Is it possible to do an Item Search on a custom field in assyst, using the Item Monitor, to find Items that do not have a date specified? A search with a blank date returns an error, which leads me to wonder if this search should normally work. assyst Version: assyst 11.4.1 Build: 12405 Date built: 07 February 2022 06:15:33   Thanks,…Donovan

When using query builder, I get multiple records when I use Join.   In The example below, I get 3x the records I expected, each record being duplicated 3 times.  I am assuming I am getting this due to the Join, my records from View A, the same records from View B, and the same records from the Join.  What can I do to only get 1 set of records and avoid duplicates?    

Is there a way to see what keywords end users are entering in the search bar when they are in AssystNET?   

Unlike this issue reported here ...We are looking to switch off the “Same No Prelim and Final Supplier” setting.  We run Apps9 and are using Supplier Invoice Workflow.  One of the companies in the group are challenged each Year End by having to remove any Prelim Invoices before moving over to a new Accounting Year because they have an I voucher allocated already.  This has been heightened this year by them starting to use Document Management to attach copy invoices to the Prelim on IFS. Like many other companies, I’m sure, we have ‘year specific’ voucher series set up for I and J vouchers.  Prelim Supplier invoices posted in current year have current year prefix so error when trying to finally post in New Year.   When we tried to test processing invoices having unticked the “Same No Prelim and Final Supplier” box we encountered the following error Our I voucher type is set to Automatic Allotment  of voucher J voucher type is not When trying to change J to Automatic Allotment I encounte

The table "Authorize Invoices for Payment" is empty whereas many supplier invoices are at the status "PostedAuth" in the company ZZZ-Création société" in the environment  https://ifstest.amplitude-laser.com/ 

Hi,I have created one OutBound XMl file from  PLSQLAP_Server_API.Post_Outbound_BizAPI .And add Routing Rules and Address.But the requirement is to give the file name as one column name .xml.How we can give that from App9.Thank you.

Hi, Please let me know the complete name of “sExtTaxCalcMethod” in Customer Order Lines - Search window. Doesn’t it need to translate? Best regards,Junko

Hi All,I found that one of the users has different time sheet view as below. Normally Wage code area should be in bottom area and Job summary area should be in header area. How can I reset this view? Correct view should be as below.Regards,MalinG

Hi Community,This is related to findings in an internal audit.As per an internal audit observation within our company, the system lacks controls related to 3 Way Matching of Supplier Invoices.We need to understand the standard functionality offered by IFS related to 3 Way Matching of Supplier Invoices-Do we have the option to define tolerance in terms of price and qty while matching supplier invoices?-Does the system put any holds on invoices entry if the matching is outside the defined tolerances?-If any holds are put how to authorize entry of invoice outside tolerance limits?So, is there any possibility for above?

We want to use a general intake script for Customer Support Orders using the the Question Tree Builder. The script should be followed when the CallTaker registers an order. The script has defined questions to be answered for each Customer Support Order when registrated to determine the correct order settings before being processed by the agents in the Support process. But how do we make answering a Question Tree mandatory when creating and/or when an order assignment is done? Of course we prefer the possibility to use both situations.   

I’m working with IFS Apps 10 UPD 14 and IFS MWO Service 10 (Aurena native client) and I’m searching for a user guide or documentation which describes in detail all functionality and fields in the Workflow Configuration for mWO.It would be a hard work to find out all functionality by Try & Error. The customer is also askong about such a documentation.Thx in advance for your supportHarald

Hi, when adding Object of Services line to Customer Contract is it valid to enter products with same serial number for customer/site. When opening the items list from the service order generated from this contract its getting an error with Duplicate Records problem with more than one record have same value of item. Do we need to cancel on of the OOS lines with duplicate serial numbers to get rid of this error.Any advice would be highly appreciated. Thanks,Akila

We were in progress of debugging why a certain data migration job was not importing data correctly and we got a couple of issues/bugs while debugging.  Attribute string fieldWe wanted to use the attribute string to verify if the data was read correctly BUT it looks like the attribute string is cuttoff at a certain size? (1922 chars?)This is quite tricky as we could not debug if the data went in or not? View Temporary table created by job?When creating a job with CREATE_TABLE_FROM_FILE it seems its impossible to view the table created by this job? For example with Quick reports?