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IFS Support link broken on Customer Portal?

  • 9 February 2023
  • 4 replies
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B
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I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day.  Initially, the IFS Support link was completely broken, opening to void(0);.  Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ).  I suspect there may have been a delayed permissions issue.  However, trying to right-click to “Open link in a new tab” fails.  I’m using latest Chrome.  Is this intentional behavior?

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Best answer by KristenGastaldo 13 February 2023, 17:36

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eqbstal
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Could be that you have to start using: https://support.ifs.com/csm

Please like this response if it helped you
KristenGastaldo
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Hey @BrianG  - Just to clarify, it works when you go directly to the /csm site, but the link in the portal doesn’t work?

B
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Hi @KristenGastaldo , From Customer Portal, when I Right-Click on IFS Support and select “Open link in new tab,” the new tab opens with “about:blank#blocked” as the address.  If I just Click on IFS Support, it takes me to authentication for the Support Portal and I can get in fine.  This isn’t blocking me, it just is a minor inconvenience.  The Customer Portal doesn’t seem to have much value, so I will typically go directly to the Support Portal anyway.

 

KristenGastaldo
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Userlevel 7
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Ah okay. Let me raise a ticket for our internal team to investigate/update link.

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