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IFS Support link broken on Customer Portal?

  • February 9, 2023
  • 4 replies
  • 116 views
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Hero (Customer)
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  • BrianG
  • Hero (Customer)
  • 41 replies

I was set up with my IFS customer account and logged into the Customer Portal (https://portal.ifsworld.com/portal/) the next day.  Initially, the IFS Support link was completely broken, opening to void(0);.  Sometime later it began working with a direct click opening the Support Portal (https://support.ifs.com/csm ).  I suspect there may have been a delayed permissions issue.  However, trying to right-click to “Open link in a new tab” fails.  I’m using latest Chrome.  Is this intentional behavior?

Best answer by KristenGastaldo

Ah okay. Let me raise a ticket for our internal team to investigate/update link.

4 replies

eqbstal
Superhero (Partner)
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  • eqbstal
  • Superhero (Partner)
  • 701 replies
  • February 12, 2023

Could be that you have to start using: https://support.ifs.com/csm

Thanks for using the community, it helps me. I hope I can help you.
KristenGastaldo
Superhero
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  • KristenGastaldo
  • Superhero
  • 400 replies
  • February 13, 2023

Hey @BrianG  - Just to clarify, it works when you go directly to the /csm site, but the link in the portal doesn’t work?

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Hero (Customer)
Forum|alt.badge.img+6
  • BrianG
  • Author
  • Hero (Customer)
  • 41 replies
  • February 13, 2023

Hi @KristenGastaldo , From Customer Portal, when I Right-Click on IFS Support and select “Open link in new tab,” the new tab opens with “about:blank#blocked” as the address.  If I just Click on IFS Support, it takes me to authentication for the Support Portal and I can get in fine.  This isn’t blocking me, it just is a minor inconvenience.  The Customer Portal doesn’t seem to have much value, so I will typically go directly to the Support Portal anyway.

 

KristenGastaldo
Superhero
Forum|alt.badge.img+18
  • KristenGastaldo
  • Superhero
  • 400 replies
  • Answer
  • February 13, 2023

Ah okay. Let me raise a ticket for our internal team to investigate/update link.


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