Skip to main content

Hello community,

We have configured NotifyMe as per Technical Documentation in IFS Cloud 23R2.

  • Customer is using the default app parameters including the HUB URL for notifications.
  • Permission Sets are configured properly and assigned to the user. 
  • Database Processes are also working.
  • But, Send Notification is also not sending the notification even though the BG Job completes without errors.

 

However, when the mobile user registers the device (Windows/iOS/Android), we cannot see the ‘Push Enabled’ option for any user in the IFS Cloud > Installed Apps / Devices.

 

In the app DB Viewer, we see below, not sure if it helps.

 

We have checked the BugReport as well but didn’t notice errors.

Cloud logs show the below error:
 

 

We made sure that the Notifications are enabled for the app from OS level before logging into the app.

 

I have attached the BugReport as well.

Does anyone have an idea what might be causing this issue? And how to solve this? 

 

Thanks much.

Hi

Have you checked the app parameters for Notify Me around the URL Path and URL Hub. Are they correctly setup towards the Azure hub you are using. 

If that is correctly set up, do you have any firewall that might be blocking this, so the notification is not passing? 

If that is also fine, then I suggest that you report an issue to IFS, so we can do a deeper dive into this problem. 

Regards

Johan

 

Hi @JOOLSE ,

Thank you for the input. 

We have informed the IT team and seems there are many restrictions on the network.

This URL has been whitelisted across the network:  https://wns2-sg2p.notify.windows.com since this was shown in Mobile DB for PnsHandle for another customer.

But still no push notifications and we see below in app.

 

Is there anything else we need to do from the network side of things?

Also, the network team asked below question:

“Are these alerts being generated from the IFS server, if so do they need to go out on port 443? “

 

Appreciate your response on this. 😊

If you are using IFS notification hub you need to whitelist https://touchapps.servicebus.windows.net. If you are using a custom notification hub it will be different. Please check the value of the Notification Hub URL. It will be something like Endpoint=sb://xxxx.servicebus.windows.net… Then https://xxxx.servicebus.windows.net is the url to be white listed.

Reply


Terms & ConditionsCookie settings