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Hi all, I have a service contract with a service line with the invoice type resources used and with a cap of 5000. I then create a WO and connect the service contract and line to the WO. In the invoice I report personnel, material and expenses. When I invoice to the customer invoice all of this costs appear their. I can’t understand what are the costs that are considered being the resources. Can anynone help?

In IFS Cloud 24R1 UPD 5, Inventory Part has a classification called Product Category which is a drop-down list.  However, I could not find any basic data page where values can be added to Product Category. Couldn’t find any content in the IFS Product Documentation regarding this field and the Inventory Part page has no Field Description for it either.  Can someone help please?TIA

In IEE, we can see a posting tab that shows the posting line of the Manual Customer Invoice. On Preliminary Customer invoices, the Posting tab is important as it enables them to review and verify the posting information they have created before finally posting it. In Cloud I cannot find any posting details on a Manual Customer Invoice that is in Preliminary status.  

Our company direction is to move to Oracle 23C in 2024.  What are the plans for IFS Maintenix on-premises to move to Oracle 23C?

Hi, I couldn’t find this screen’s permission set.Would you help me please? 

Good day.  We have a requirement for some Advances on a TR to be paid into a Cash Passport.  Anyone that can confirm how to do the setup in Employee Payment Method for this type of payment?Thank you.Anya

Hi everyone, I have a question regarding the appointment booking process. I am using FSM (IFS Cloud 24R1) integrated with PSO. According to the documentation (Scheduling Demystified 24R1 - page 163), once I click on the ,,Request,, button in appointment booking page, the activity status in PSO should change to ,,do not schedule,,,. In my environment, this does not happen. The activity remains allocated, it does not change its status. Am I missing a parameter or what could be the cause? Thank you in advance!Best Regards,Miruna

Hello,As seen in the attached picture on the Quality Basic Data page, the marked parts are not marked. However, its status is inactive as seen in the 2nd picture on the Control Plan page. Then, when activated as shown in the 3rd picture, it automatically marks the Mandatory part. Then, on the Quailty Basic Data page, the marked area in the 4th picture becomes ticked. How can I avoid this situation? 

What defines the priority on an IMO generated from another order (Service Order, Repair Order, Sales Order, Replenishment order, ...) ? And where wan we change the default priority when creating a new Replenishment Order?Now it is set defoult to Prio 5, how can it be set to prompt Prio 4 when clicking NEW? 

Hi everyone, I have tried to set the language in MWO to English but I still see labels in Spanish.I have changed as well the language in Settings: Help appreciated.Thanks, Irene

Hi All,When calling External REST APIs, external parties may provide different endpoints for different environments.Example:CFGcfg.abc.comUATuat.abc.comPRDprd.abc.comSo when testing in CFG we configure external url ‘cfg.abc.com’ .This means we have to reconfigure workflows after pushing changes to UAT and PRD.What is the current practice in your projects?Do you un-deploy workflows and change APIs, user, password etc. for authorization in UAT, PRD? 

Hi All,Currently we are using WBS for the Project Management.Want to explore Cost Breakdown Structure (CBS) option too.As, I am pretty new to Project Management in IFS , request you to please help me in any documentation or screenshots related to CBS setup step by step.I am really confused regarding how system will identify the required Cost element and capture the Committed cost in Project Forecast window when we connect a Project and Activity to a PO Line in Purchase Order window and release the respective PO.Do we have any screen, where I can connect defined Cost Elements to required Project and Activity?Note: We have decided to keep around 50 Cost/Revenue Elements. Thank u so much in advance 😊Best Regards,Rakesh

We are currently working on some solutions to improve our dates for our customers. One gap we currently have within IFS is that ATP (Available to Promise) and CTP (Capability check or Capable to Promise) do not include open supply, unless the Wanted Date is within the Open Supply window. Example where Supply is not seen:Customer Order Wanted Delivery Date - 5/10/21 Shop Order Due Date 5/12 ATP runs and shows you can only fulfill so much of the order (based on qty on hand and selling qty). Thus the user runs CTP moves the promise date on the customer order to the full part lead time (30 days) even though the supply is coming in on the 12th.  Example where Supply is seen:Customer Order Wanted Delivery Date - 5/10/21 Shop Order Due Date 5/8 ATP or CTP see the supply and the date properly plans the customer order. With the supply not being seen on the first one example, we get an extended lead time that is no necessary. Do any other customers run into this issue? If so, have you come up wi

When logged into the Windows 2019 Jump server with a user with administrator rights,  encountered an issue while attempting to initiate the IFS Excel Add-in.Upon starting Microsoft Excel and clicking on the IFS Excel Add-in icon, the Add-in launches successfully.However, when attempting to log in, encountered the following error:  Web browsers are up-to-date and not working for both edge and chrome,versions installed on this jump server,Also installed WebView2, Would appreciate your insights on what could be the root cause of this issue

Hi. I have setup T-action for several absence types and it works as expected. Only part I am not able to solve is for absence action to appear while absence type is in state “Confirmed”. As far I can see, the parameters do not cover what state absence type should be in. Is there anything else I can change?

can we add new line using tab keyboard in ifs cloud?because data from scan barcode include tab and user don’t want to click button + in form but automatically add new line.Thanks

Is there a way in IFS to create forecasting periods starting from a desired date (Ex first Monday of a given year ) rather always starting from the 1st of January 

Hello,Some POs / PO lines are more important then the others; they are crucial /necessary to be delivered on time for the project realization and for that reasons they need more attention in monitoring process.Is it possible to give them in IFS some kind of the high priority? to define them in IFS as very important by some icon or something similar?Regards,Kruthika

Hi All,I’m trying to process a Distribution Order and I am not sure why but I can not seem to get passed the “Stopped” status. When I try to Release the DO, it goes to “Stopped”.  I receive no message as to why. Any thoughts or advice?  

Hello -We are on Apps 10.  On the shop floor workbench screen, why is there no option to change company?  The same shop floor employees need to report to shop orders on multiple companies.  There is not a change company option on the RMB. Thanks 

Has anyone ever seen this error message before when trying to initialize an Aurena Native App? The app was working fine, and we were doing some work with Custom Fields and went to re-initialize to test the changes and I can no longer initialize.  Any suggestions?

We have created a new checklist which is valid for both UM/PM service orders.  The checklist is tied to a specific activity.We have created a process flow to add the activity to open service orders where the status is less than resolved.  The issue is that on some service orders the checklist is added correctly, and on others the checklist is missing.We believe it may be related to the “Effective Date” on the checklist vs the “ETA date” on the service order.  The orders that have the checklist all have an ETA date after the Effective date of the checklist.We tried to backdate the Effective Date directly in the DB (could not do it through the UI) to see if this would resolve the issue but no luck.Is this a known issue and is there a way to work around this?  We are running v15.4 SU5Thanks!

Hi, I want to send a quick report as a daily mail with the application server task. When I send the mail, I get the following error in excel. I created a db link in the quick report query. probably the problem is caused by this, but I need help on how to solve it.Excel Plugin Error: ORA-04052: error occurred when looking up remote object IFSAPP.xxxxxxx@dblink

Hi ,As part of the cloud migration project from App9 to IFS Cloud, we need to know how to transfer documents from APP9 FTP to Cloud Azure Blob.Currently, documents are stored on FTP, and we hope to move them to Cloud Azure Blob.We recently updated 24R1 to our Cloud environment, therefore FTP will no longer be supported in the future, so we'd need to know how to migrate the document from FTP to Azure Blob Storage.Is there anyone who has done this before? We are an IFS managed cloud customer, and we want to know if this is doable. According to a recent call with IFS, they state it is not supported by this tool and we need to consider moving from Database to Azure Blob directly. https://docs.ifs.com/techdocs/24r1/030_administration/210_cloud_file_storage/fsmigtool/#what_is_this_tool_notThanks,Oshada  

Hi,In Apps * and Apps 9, there is an RMB option available in Manual Supplier Invoice page for initiating work order. Same is not available in IFS Cloud, how can we manage this business requirement in IFS Cloud?