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Error while uploading a document in app

  • Jan 16, 2025 6:58 AM UTC
  • 5 replies
  • 184 views

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Hi All,

 

While a technician is trying to upload a document through the app he is not able to do the same and getting this error.

 

Need your guidance regarding this.

 

Regards,

Mani

Best answer by Mathias Dahl

Hi ​@Bandula 

 

I checked the failed transaction and fount this error:

 

ORA-20105: DocTitle.DOCCLASSNOACCESS: You do not have access to create documents of class MOBCHECKLIST. ORA-06512: at "IFSAPP.ERROR_SYS", line 140

 

Is it related to database?

The error message tells you exactly what the problem is 😀 - you are not allowed to create documents with the mentioned document class.

You should contact whoever is responsible for setting up your document management solution and have them grant you access or configure another document class to be used from mobile.

Good luck!

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5 replies

Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • Jan 17, 2025 6:06 PM UTC

​@MANI0202 

Is that the only operation that fails, and does it always fail or only sometimes?

 


Bandula
Hero (Employee)
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  • Hero (Employee)
  • Jan 17, 2025 6:08 PM UTC

Hi,

Can you check Failed Transaction screen in Aurena (Filter records for your user) and see the previous error. So we can get idea about the problem. 

 


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  • Author
  • Sidekick (Customer)
  • Jan 18, 2025 6:34 AM UTC

Hi ​@Mathias Dahl 

 

Yes this is the only operation which fails and it fails always.

 


Forum|alt.badge.img+7
  • Author
  • Sidekick (Customer)
  • Jan 18, 2025 6:35 AM UTC

Hi ​@Bandula 

 

I checked the failed transaction and fount this error:

 

ORA-20105: DocTitle.DOCCLASSNOACCESS: You do not have access to create documents of class MOBCHECKLIST. ORA-06512: at "IFSAPP.ERROR_SYS", line 140

 

Is it related to database?


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+33
  • Superhero (Employee)
  • Answer
  • Jan 19, 2025 8:29 PM UTC

Hi ​@Bandula 

 

I checked the failed transaction and fount this error:

 

ORA-20105: DocTitle.DOCCLASSNOACCESS: You do not have access to create documents of class MOBCHECKLIST. ORA-06512: at "IFSAPP.ERROR_SYS", line 140

 

Is it related to database?

The error message tells you exactly what the problem is 😀 - you are not allowed to create documents with the mentioned document class.

You should contact whoever is responsible for setting up your document management solution and have them grant you access or configure another document class to be used from mobile.

Good luck!