Alliance

We have a debit invoice and now user wants to raise a Credit Note for some reasons. But the Debit invoice has VAT and the user doesn’t want VAT amount to be included in the Credit Note or Credit Invoice. Is there any possibility to raise credit note without VAT included? Also, the user has created multiple wrong invoices while trying to raise credit note without VAT, but now the user wants to cancel these wrong invoice which was created. Please guide on how we can cancel the invoices created wrongly. Thanks in Advance.

Hi what would be the best approach if we want to disable ‘’start to” , ‘’arrival from’’ & distance from (km) , IF the activity is Officeadmin? What field do I choose in the ‘’invisible ‘’ section.

Hi, As anybody already encountered this issue : having the dates of the Dispatch Console “truncated” on the screen ? As highlighted, dates are not displayed in full, with Mozilla browser. Further more, I can see that time slices are not the same as in Edge (for instance). Is there any parameter for that ? Thanks.

We get a lot of service orders where quantity is 0 for Time travel (t_travel) - this is exported through GL Batch/GL Export. Is there a way to stop this from being exported (when value is 0)?

HI Could you tell me on which data the search function of the agnostic dispatch console is working ? if we add a field in the activity card trough ”my dispatch console settings\activity details” is there a way to make also this search working on this field ? thanks Christophe

Warehouse manager flags that a count created this morning is mysteriously missing. I suspect someone has deleted it. Will there be traces of this count somewhere if it is?

We are attempting to integrate through an API gateway that requires a subscription key to be passed through as a header to authenticate. Is there any way to specify custom headers in a Process Flow Outbound Message?

We are trying to set up new contract template formulas. We have our heads around the formula creation piece.It appears that formulas can only be selected in the contract template if the formula Module is set to Contract Templates.This is the part that we cannot figure out how to do. Can this be done by us, or does it require IFS to assist?

Hi, I wonder if there is any way to choose how many records are retourned in the Contract Billing Batch module ? Indeed, we can chose betwen 10 - 30 - 50 and then 400 in my example. Can I add some values between 50 and the highest value (100-200 for instance)? Thanks Laurence

A new version V3.3.9 of the Astea Mobile Native Application is currently undergoing testing at this time, updates are included for the following item: To comply with recent Google Play Developer Program policies we have updated the Privacy Policy with an active URL. I’ll update the thread with a tentative ETA for the rollout once it has completed QA.Thanks,Reid

Is it possible to change the currency of the MAIN price book after customer have been assigned to the price book?

How do we activate auto-allocation on service orders? This part is in stock in the chosen warehouse, but we need to Source to get it allocated on the order

In a Service Order for the open activity you can swith on “Long Duration Activity” for activities with a longer duration then the shift of the engineer. In Disptach Console, you see the actvity split over multiple days. But in the work order in Mobile Edge, the engineer only sees 1 activity. How can the engineer enter the travel and activity executed on both days like indicated in DC? first day: start travel - start work - stop work second day: start travel - start work - stop work - resolve order

Hi All, We are pleased to issue Service Update 8 for Alliance Enterprise V15.4. The attached Release Notes provide upgrade instructions and include a list of all customers’ fixes. Kind Regards, Eisha

Hi All , What would be the best possible was to delete a warehouse. Tried removing the items but get the below

Hi, We are asked by customer how to navigate from one transaction to previous screen related to this service order (or whatever transaction it is). Htey use the browser arrow to go back to previous screen, but sometimes are back to the login page. What would be your recommandation ? ALLIANCE V15.4 SU7

Hi, Customer needs to “classify” his activities and for that thought about using this standard field “Demand Type”. Anyone could explain what this field is for ? Does it has a specific goal or could we use it for this purpose ? Thank you.

Hi one of our customer is asking if it was possible to use the dispatch console in a “read” mode. The customer wants for some of their managers, to give access to the console for having a view of the ressources and their schedule but he doesn’t want the user assign/dispatch change data of the service order etc …. Thanks for your feedback Rgds Christophe

After updating to SU7, all of our scheduled reports are being distributed as xlsx. When we try to open them, we receive errors that the file is corrupted. If we run the reports manually and export to xls instead, they open correctly. We have tried scheduling a couple of new reports using the Excel spreadsheet option (it doesn't specify file type at this point) and have confirmed they are all emailing as xlsx documents. Is there a way to schedule for xls instead? Or is there a way to format the report to open correctly as an xlsx?

I would like to use the call routing feature through Customer Return to generate a repair order for items being received. I am getting the following error. I have tried various return reason/action combinations and various inventory types on expected products. Please advise what this error is referring to or if there are specific settings required for a customer return in order to use this feature.

Please find attached Release Notes and What’s New in Alliance Enterprise 15.4.SU5.

We are in Alliance 15.4, recently received the SU7 update. We have always been able to consolidate ship lists based on To Warehouse or To Company, however, we are now experiencing that using the Action > Ship function in General Queue generates the ship lists based on the original Request ID instead of based on the lines the user has chosen. I cannot replicate this in UAT, however, it is happening consistently in Production. Is this due to something new in SU7 or is this a different issue? For example, 2 lines with the same To Warehouse, both in a status of Picked, but different original docs. Choosing both lines to generate a ship list now generates 2 different ship lists instead of the (1) consolidated ship list we are accustomed to (and prefer). Suggestions?

Question from my team: is it possible to eaisly create an import for 1st Count Sheet? We have played around a bit with the Import Template Wizard, but would love som pointers

I am attempting to write a Process Flow to replace lines on Internal Material Orders. The intention here is to replace expensive parts with cheaper parts, but only for certain nodes. I am using an Event Driven process flow, Trigger: Lines Updated. First, I have added a PF Query Condition on Sub Document: Material Lines that returns rows where order_id = demand_material.order_id, and the demand_material.bpart_id is in a predefined list. select *from logistic_order lowhere lo.logistic_order_id = {order_id} and { bpart_id } IN ( 'D1464062', 'D1862218', 'D1862219', 'D1863054', 'D1496206', 'D1496207', 'D0BQ6141', 'D1504062', 'D1496208' ) Where this is true, I call a PF Action that looks up the demand ID based on the line order_id and the line bpart_id, deletes the line, and creates a replacement line. <root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="log_int_order"> <action name="declare"> <attribute dtype="string" in_var="" out_var="" name="d

Here’s my scenario… Technician 1 completes Activity 1 using an incomplete stop code and completes the checklist associated with Activity 1. Technician 1 then reassigns the service call to Technician 2. I need Technician 2 to be able to see the checklist answers from Activity 1. Any suggestions on how to make this happen? We can see them in the web portal, but it would be ideal for the tech to be able to view in Mobile.