Alliance

This is to inform you that Alliance Enterprise Build 15.1.0.16 is available. Issues, fixed in the 15.1.0.16 build and the installation instructions can be found in the attached Release Notes document. The package includes Alliance Mobile Edge 15.4.11.0 Upgrade release, and the installation instructions can be found in the Release Notes document.

We often find that when customizing Astea Mobile, certain out-of-the-box fields are implemented with control sections (Unsure of the terminology but they are essentially reserved areas): Control Section This allows us to delete fields within this section, however it doesn’t allow us to add fields to these areas, or remove the area itself. Meaning that if we don’t utilize the fields in those regions, it will leave large areas of unusable space on the view. I’m wondering 2 things: Is it possible to add fields into these regions via mobile customizer? Is it possible to delete the control region? Thanks!

Hi, When you use the DSE for scheduling, could you explain the best way to export the data available when you are in “tentative status”. For a technician journey, we would like to summarize : time travel, distance travel, time on Service order, etc.These data are available in the Activity Details by service orderThe idea is to summarize data for the whole day for a technician. Thanks and Regardsanthony

​A new version V3.3.7 of the Astea Mobile Native Application is currently undergoing testing at this time, updates are included for the following items: Application crashes on Android 12+ devices I’ll update the thread with a tentative ETA for the rollout once it has completed QA.Thanks,Reid

I am trying to load a large number of item references against a checklist. This message works fine <root> <session email="" alias=""> <state bc_name="Checklist"> <action name="data"> <main> <row number="1"> <cl_id dtype="int">26</cl_id> </row> </main> <checklist_reference> <row number="1"> <activity_id in_var="" out_var=""> FT_ASSIST </activity_id> <item_id >487099</item_id> <bo_search_keys> <item> <name>activity_id</name> <value> FT_ASSIST </value> </item> <item> <name>item_id</name> <value>487099</value> </item> </bo_search_keys> </row> </checklist_reference> </action> </state> </session></root> But it takes an increasingly long time to process. After as little as 50 rows, it takes a ludicrous 2 minutes per request, and grows as the size of the checklist increases. I am guessing that the issue is due to data searching for records to update.So I would like to use data-new, as the integration guide describes this as simply an extension of data, without the search. So I tried: <root> <s

Can someone explain the working of General Queue Module in Astea v14? We have a customer who maintains business in multiple countries. So, they all have separate country code, nodes etc., However, when it comes to work, all the back-office users from all these countries work together under this single business unit. And they need to see “Materials from one country (node belonging to a country) to be visible for another country user (whose node is in different country) in the general queue.” Is it doable? are there any settings which can be exploited to achieve this behavior in general queue? Kindly someone explain. Thanks in advance.

Hi, I would like to know what is the furthest (or later) date that can be scheduled by the DSE ? For example : I create a SV today (14/03) with the opendate 01/09/2024 and ETA 02/09/2024.Can I schedule this SV (status Tentative) with the DSE ?(settings : I have a DSE session with : Session from : 1 Session to : 365) Thanks and Regards anthony

Does anyone know how to remove the non working hours from dispatch console , so that the working hours has some more space ? This is in SU5 Thanks

I am trying to add a large number of items as references to a checklist. This was not available in the import template, but I was provided an XML example here, so I figured I’d just do them one by one through the API. The amount of time those requests took quickly skyrocketed from under a second to a flat 105 seconds, then up to 109, then back down. I was concerned it was scaling with the size of the checklist, but it seems more like the server is just throttling me. Is this the case?

Hello, we have a lot old shift references for our FME’s which are in the past. Does anyone have an API to delete them via Import? I tried to build own API, but this is giving error message that at least one valid shift must be there, allthough there are many shifts and the one I try to delete is in the past <root xmlns:dt="urn:schemas-microsoft-com:datatypes" xmlns="http://astea.com.schema.bc.employee"> <session email="" alias=""> <state bc_name="employee"> <action name="data"> <main> <row number="1"> <person_person_id in_var="" out_var="">xxx</person_person_id> <node_id in_var="" out_var="">DE-WEST</node_id> <lang_id in_var="" out_var="">GER</lang_id> <first_name in_var="" out_var="">xxx</first_name> <last_name in_var="" out_var="">xxx</last_name> </row> </main> <employee_shift_xref> <row number="1" search_key="unique_id;xxx2021-09-03" delete="true"> </row> </employee_shift_xref> </action> </state> </session></root> Thank you a lot & regards Torste

Hi, All Process flow in a environment don’t work. (before they work well) We have this error in the windows logs : Error in DBAdapter.ExecuteNonQuery: The EXECUTE permission was denied on the object 'sp_wf_rule_state_all', database 'SX-INT-DEMO15', schema 'dbo'. We give access to this stored procedure, but then we have this message : Error in DBAdapter.ExecuteNonQuery: Cannot find the object 'sp_wf_rule_state_all', because it does not exist or you do not have permission. Could you explain the meaning of this message or the resolution method ? thanks and regards

Hi, We have encountered some cases where the calculated Total tax amount is wrong. It appears there is a standard process which added a “tax_round” line, for which an adjustment is done. Let’s take the case : For each line and for header : Total price line HT Tax rate TVA (calculated) Rounded TVA (2 digits) 118,13 20% 23,626 23,63 73,5 20% 14,7 14,7 219,38 20% 43,876 43,88 411,01 82,202 82,21 Header total price Tax rate TVA Rounded value 411,01 20% 82,202 82,2 The problem is that on the invoice, the adjustment seems to be done on the wrong way (adding one cent instead of subtracting it), and the result is wrong. Let’s see the invoice : Having a look on the database, we may have this issue on 2 columns (yellow ones) for which value is positive instead of negative. Here is an extarct of the tax-line table : Does anyone already had this issue ? What can we do ? Should I create a ticket on the support ? Thank you ALLIANCE V15.4 SU3

Do IFS have some example schema for logging into and calling the SOAP API's. Headers, Body etc. Struglling to get a response in Postman. The Integration Guide does not provide an example of how to open a session. Browser Version 15.1.0.15.

​A new version V3.3.6 of the Astea Mobile Native Application is currently undergoing testing at this time, updates are included for the following items: No issues were addressed in this release, the only change is: Remove Firebase Crashlytics to adhere to Google Play Developer Program policies. I’ll update the thread with a tentative ETA for the rollout once it has completed QA.Thanks,Reid

Hi, In the Alliance 15.4 SU7, we still have the transaction : PSA Task Templates(we also have some other PSA transactions) I know that the PSA Center is not available, but I wonder if we have a risk to use this transaction only to define Task Templates. Some prospects or customers have “project management” activities and even if the PSA center is not available we could use this transaction to define templates, but we need to be sure that this transaction will not be decommissioned in a future update. Thanks and Regards anthony

We have a request from operations to make Action Group mandatory on all service orders (PM and UM). Is this doable, or are there obstacles that cannot be overcome?

Hi, I’d like to implement an atomatic escalation (or popup or email or whatever ...) when we have already 5 or more “Emergency” service orders (call type = “Emergency”) booked for the same equipment (serial number) in last 30 days. Do you know how I could do that ? Thanks in advance. Best regards Padcal

Hi, our customer is using a lot checklist with a lot of photos to take.. From time to time all the photos are not sent to the servers, in the check list line concerned we see “see photo” but when we click nothing is displayed, no line exists into the ap_attachments table. On the server side we can see 2 types of error and i don’t know if they are relevant : 1 - Error uploading Attachment to Alliance System.Exception: Error uploading Attachment to Alliance\r\n at Astea.Mobile.Attachments.AttachmentsTransactions.SendAttachment(Dictionary`2 attachmentInfo) in F:\AgentBuild\29\s\Astea.Mobile.Attachments\Services\AttachmentsTransactions.cs:line 181\r\n at Astea.Mobile.Attachments.AttachmentsService.UploadAttachment(Stream request, Boolean ignoreHeader) in F:\AgentBuild\29\s\Astea.Mobile.Attachments\Services\AttachmentsService.cs:line 90\r\n at etc …. 2- The specified network name is no longer available. (0x80070040) Microsoft.AspNetCore.Connections.ConnectionResetException: The client has d

Hello, does anyone know, if there is a way to increase the time for automatic logoff time? (backend and/or mobile edge) We are using Alliance 15.3.0.7 Thanks in advance Regards Torsten

Hi there, actually we are not using the Checkbox “Priority SLA” in Customer Contracts by any reason, but as always there is an idea to have a marker on Contract Level showing this contract is more important than others. This should not have an effect on Priority oder Service Level calculations. So I need to know if there is a out-of-the-box functionality behind this checkbox or if I can use it for my purpose without braking anything else. To give you more inside on my question. We do have some customer with a lot of Orders so the single order is not that important in the view of the contracts SLA. But there are also Customers with a very limited amount of Orders on some contracts where missing a single Ticket can have an enormous effect on its SLA. To mark these Contracts somehow I have the Idea to use this “Priority SLA” Checkbox. If this is not an option, I will just create a new Checkbox Field in customizer. Thanks in advance.

Hi Team, We recently received a request to let Backoffice (Employee Portal) users edit the node value in a service order. They state that it is grayed out for them, and it must be allowing them to edit at any status before invoicing. So, I am planning to gather information about the relationship between status and node ID being editable. Can someone provide me with answers on the same?

Hi, has anyone already created a hyperlink in PowerBI, where a click on an hyperlink (Service Order number) in PowerBI allows a direct access to the SV in Alliance ? Is-it doable ?

We have some on site Customer warehouses. We have given certain technicians staff access to these warehouses. Historically, in Mobile Edge, they would log out, change their van to that warehouse, and then they would be free to allocate parts from that warehouse directly to jobs, do receipt and transfers, order new stock on behalf of that warehouse, etc. It seems that a recent patch may have broken this, as it forces the warehouse to be their default, no matter what Van is selected.

Hi i wanted to check with you first before login a EU ticket. When we create a replenishment order (V15.4SU7) and you set a priority which is diferent from the one defaulted. When you schedule the replenishment the priority you have set up is not taken into account in the replenishment order generated trough the batch manager. In the batch manager / paramaters the priority field is not also visible whereas as the other fields are visible as parameters . It looks to me this is a bug ? Christophe

Hi, In France we are UTC+01:00. If we have a customer who is UTC more than UTC+01:00, for example a japan Customer (UTC+09:00), and a technician who is also UTC+09:00, then there is a problem in a SV with the activity start date control. When you create a service order, the open date is ok, populated automatically in customer Day/time. In France I create the SV at 16:40 (15 february) local Time, in the SV the open date automatically populated is correct : 00:40 (16 february). If the technicien starts his activity one hour later than the SV open date, then the double-click on activity start date field populate automatically 01:10 (16 february), that is OK. But a blocked message is sent to the user : “Start date cannot be in the future”. I think that this is a bug, no ?