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We have a debit invoice and now user wants to raise a Credit Note for some reasons. But the Debit invoice has VAT and the user doesn’t want VAT amount to be included in the Credit Note or Credit Invoice.

Is there any possibility to raise credit note without VAT included?

Also, the user has created multiple wrong invoices while trying to raise credit note without VAT, but now the user wants to cancel these wrong invoice which was created. Please guide on how we can cancel the invoices created wrongly.

 

Thanks in Advance.

Hi Sudeep, 

 

I suggest you to log a ticket for this request. Also send us the latest copy of database. We might need to see if we can do some kind of data fix to resolve the issue. But we can’t say anything until we can review the data in detail. 

 

Kind Regards,

Eisha 

Hi Sudeep,

Short answer, no.

When doing a reversal of the debit invoice which includes VAT, the resulting credit note will always follow the same financial rules as the original debit invoice.  It is not possible to create a credit note without VAT if the debit invoice also includes VAT.

The application does NOT have functionality to cancel the wrong credit invoices as these are normally ‘legal’ documents and should not be modified.  The best I can tell you is this should be handled as a services request and not a support issue.

 

Thanks Eisha & Phil for your suggestions.

 

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