Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I am adding Like operator in business rule input parameters as below, but somehow this is not working as expected. I need the business rule to be triggered for all the Tasks which have Task Template Id’s starting with AR_BS or CO_IP like AR_BS_XYZ, CO_IP_ABC, CO_IP_123 etc

Below steps are followed to enable Service App in Mobile1 .Install Android IFS MWO Service Apps Ver 22.11.692.0 in AndroidUsed User IFSAPP ,  granted Granting AURENA_NATIVE_RUNTIME functional role in structure to Permission Set DMM_CLOUD_FULL. added  Aurena Native specific Projections to the Permission Set DMM_CLOUD_FULL which is assigned to user permission set. Added Security groups Try to login in App, set the PIN. Now screen stuck at Sync Monitor.please let me know if anything missing  

We are getting below exception while uploading Image through Image Library in FSM client  on Server : app-tst-ifs-we-002.Note : we tried all permutation and combination of image category, image group and other settings.Exception: Message: Exception Message : Column(s) Image Category, Image Group in table Cust Image have invalid values.If anyone has the solution, please do let us know.  

Hello,I create new a user and I want to copy privileges from another user. Is there a method for this process ?Do you have any other suggestions ? 

Hi Experts, We have received an issue from a customer regarding a failure of iOS device initialization. below is the investigation carried out by us so far.So we had to create a new user and initialized him separately from an Android device and iOS device. We observed that the android device was initialized normally and during the iOS initialization process   even though the user saw the initialization completion message, but he hasn't been redirected to the home screen though.(There is not any customization been done here and we have checked all the configurations that might cause a sync issue. But could not detect any configuration problems as well)When initializing a mobile, the database and attachment files related to the user are created in the mobile download location.  We were able to find the following things while debugging this attachment download process. When a user initializes from android, the related database and attachment files are downloaded in the normal way, then th

How do I control the PSO status of an Activity that is pending Appointment Booking from FSM? I get different results between Allocated and Do Not Schedule. I have seen somewhere where I can dictate the numeric value of the desired status, but can’t find it again.

Hi All,  Is it possible to put a custom button at the bottom of a mobile screen? I’m now creating spacebreaks by using a Long Text field in between

we are trying to add a custom field ONSHORE/OFFSHORE , it added but no such value is showing in backend , value is coming as NULL . 

Hello everyone, we regularly receive an error message from Azure, we are not able to identify.The email from Azure states: The messages sometime vary, and the App Type changes from IFSSBM, IFSPSW and IFSSRG. But the description of the error always includes the sentence “The semaphore timeout period has expired”, and cites the Database Error 121.Is there a PSO error guide?Any idea on what is causing the error and how to fix it?Thanks in advance,AWLF 

Dear Expert,Is it possible to do a PSO clone? Any instructions available.Appreciate for some inputs. Many Thanks,KM

Hello,We are using FSM 5.7 and have been having an issue with the mileage calculation button retrieving the mileage from the Api. It also seems that the portal is having issues retrieving newly created facilities that exist within the application. It has been mentioned before that there could be an issue with the Api pointing to http instead of https, however it is hard to determine if that is the exact issue and how to solve it. Any advice or help on this issue would be greatly appreciated. 

My phone just upgraded to Android 13. We are using FSM 6 update 12 (soon to go to update 18). I just tried to install the mobile app and it does not successfully open. It seems to have a problem around how permissions are granted- I grant all the permissions but it still acts like I need to grant more permissions.What FSM update will support Android 13? By the way, I also tried it with update 18 and that won’t come up either.

On FSM6U22, there is an issue with executing XML Inbound Integration maps due to a software defect. In the Perform Inbound XML, we specify the <mapping_name> with the Integration map to be used, however, due to this bug, this map does not get used during the mapping, and executes another Map (the first map in the cust_integration_map table). This issue is expected to be fixed in FSM6U23. Reference case: G2363880

Hi All, We are facing an issue with time zone display in mobile task event.The below image was taken on 16th of Jan 2023 at 11:12 AM KSA.The onsite event originally occurred at 8:59 AM KSA. It’s supposed to display 8.59 AM KSA as time for onsite event. But displaying 11:59 AM which is +3hrs from the original event time.  We have checked the mobile time zone of user its set to KSA time zone and the fsm db is also in KSA time zone. Any ideas on this why the time is not shown as per user mobile time zone. Note: FSM DB is showing the correct time 8:59 AM KSA   

Hi Experts.There is a requirement from the customer that they need to track all the changes in many tables such as person, skill, task, resource and etc and they expect to include all the fields in those tables in the fsm audit.Could you please advice me is there any limitation that we can provide so that it will not be a performance issue?Thanks,Heshala.

I was wondering if anyone could help. I want to explore the possibility of auto-stock replenishment. We have lots of warehouses with lots of items in Inventory and I would like the system to create a PR for any parts flagged to auto-replenish based on a minimum stock qty.For Example: Part A has a min stock qty of 5. Engr has 6 in inventory. he issues 2 to a job so system should create a PR to replace Qty 1.Thanks In Advance.

Since couple of weeks back, we are getting an error during PSO6 installations.According to the error the issue is related to VM Scale Sets and Command Script Extension.We are doing PSO Azure installation with interactive login. Have tried with PSO versions 6.8.0.23 and 6.9.0.18. Both give the same error. Have done many number of installation attempts without success. Error is not specific to Azure region or subscription as we have come across the issue in different installations.  VM has reported a failure when processing extension 'ifsauprodpsoap003vmssCSE'. Error message: "Command execution finished, but failed because it returned a non-zero exit code of: '1'. The command had an error output of: 't Ops File "C:\Program Files\Python37\lib\site-packages\thinc\backends\__init__.py", line 7, in <module> from .ops import Ops File "C:\Program Files\Python37\lib\site-packages\thinc\backends\ops.py", line 13, in <module> from ..util import ...' For more information, check the ins

In the attached doc , I do not found the parent organization where I can fill it so that it can populate here.

Hi All,In mobile Stock search screen, can we enable filtering of stock records using a different column other than part id. Can we customize the search functionality? Please provide the details if we can enable search with other columns. Thanks in advance,Lavanya.

Hi Experts,I have a customer using PSO where they use a batch job(scheduled job once a day) to commit tasks.In PSO when they do fixed commitment to a resource (if the tasks was planned to start at 3 pm by doing the fixed commitment it is fixed to start at 8 am and make task committed for the resource)This fixed commitment is done nearly 2-3 mins prior to the scheduled batch job for commit tasks.And the broadcast has happened 30 mins before (broadcast happens every hour)Then after the scheduled job it can be seen that tasks are committed but tasks for the fixed resource are overlapped.  I would like to know any clue on what can happen in hereyour expert help on this is highly appreciated.Thank you.

Hello everyone,We're working on a FSM+PSO solution where the creation/update of objects (task, person, place, etc.) is done through the FSM API and the customer need to adapt it's backend system to receive and process messages following the FSM API structure so we would like to know if it's possible to extract the schema and WSDL files from the MetrixIntegration Service of the FSM XML API.  Thank you,José Pereira

Current behaviorSchedule board screen settings (e.g., future days / past days) can be only saved once via ‘save screen settings.The user needs to change display fields, future / past days, etc. every time manually and can’t save multiple favorite screen settings.ImprovementFunctionality to save multiple (favorite) screen settings, like functionality for saved filters.Value added: Improvement of planning functionality, efficiency increaseAdditional topics:Change / adjustment of saved screen favorites should be possible Functionality to share favorites between users Access groups Created by and created dttm for favourites

How to send pdf report to foreign system via Integration (xml/Json) from FSM

Since RSS-feed is not working for FSM web-client, we thought about using the web-content to view a web-page.We’d like to view interal web-pages in this element.The issue seems to be that the web-client circumvents all routing and tries to fetch the content from the public web.A web-site hosted in our internal environment, and accessible from the users computer, is not accessible from the web-client running on the users computer.Checking with a public website confirms that the web-client does indeed use the public web for the web-content element.Is the web-client using a custom dns-service, or is it somehow circumventing all rules set on the users computer?This seems to be a discrepancy​​​​​ with the smart-client, as this fetches the web-sites from our internal environment ok. 

Hi All, Situation:I have an existing Serial Object in Inventory I have a customer order to sell the Serial Object with a Customer Warranty line (warranty came from a Customer Warranty Template The Serial Object is DeliveredQuestion:Should the warranty from the Customer Order Line not be connected to the Customer Warranty of the Serial Object?This does not happen at this point. So the Serial Object is sold with Customer Warranty on the CO line, but this does not appear on the Serial Object Customer Warranty.From the IFs help I get this:So does that mean the Customer Warranty is only copied from CO Line to Serial Object when the Object is created at Delivery? That does not make too much sense to me. The Serial Object could have been created before (demo machines for example), and sold later on but still have a warranty. Anyone have any feedback on this? Best RegardsRoel Timmermans