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Question

Time reports mismatch between MWO-Serv eng app & browser

  • February 2, 2023
  • 4 replies
  • 47 views

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I entered time inside a task using MWO but the entries visible from browser don’t totally match with what I can see from mobile. I have done the sync up too, not sure why the issue is

IN MWO, I see this

 

4 replies

  • Superhero (Employee)
  • February 2, 2023

That looks odd indeed. I assume this was generated from clockings? Can you take a screenshot of the Work Task Clockings screen for this task? Does your site have an offset? 


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  • Author
  • Sidekick (Customer)
  • February 2, 2023

hi Anmise, thanks as always

What is clocking?

The site offset is set as 0.


  • Superhero (Employee)
  • February 2, 2023

hi Anmise, thanks as always

What is clocking?

The site offset is set as 0.

Clocking is automatic time reporting based on either clock-in, clock-out or status changes e.g. Work Start = Clock In, Work Complete = Clock out. 

Can you take a screenshot that shows the dates on the Work Task Clockings screen as well?


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  • Author
  • Sidekick (Customer)
  • February 3, 2023

hi Anmise, I checked & it is matching with MWO now, may be some sync issues were there. The info given by you is helpful. Thanks.