Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to alter baseline table in fsm. If yes , then how we can do that and if no , then please suggest how to add or alter column in the baseline table.

Hi, currently we are implementing Service Notes for a customer in cloud.We are looking to leverage Text Templates to provide some default choices when creating the Service Note.Currently we are missing:how we can filter the Text Templates by customer/site if there is a way to implement multi-language management for the same Text Template (i.e. create a Text Template with translations in different languages)Do you have any ideas on how to implement this in the current release?Or if this will be the subject of future releases?Thank you, Andrea 

Hi PSO experts,Could you please confirm that the GPS fix functionality only presents the latest GPS Fix in the Map?I am sure I have seen before a history of GPS fix displayed under the Events.We are on PSO 6.13. I have found this information this information in the latest PSO updates logMany thanks Miguel

I’m getting following error when update, Material Un-issue  

Good dayIs it fine to leave the PLACE_ID_OWNED_BY field blank on the PRODUCT screen?We are not sure if there are other dependencies that may cause issues if this field is not populated. Also please describe how the PLACE_ID_OWNED_BY is typically used. ThanksBarend Fair

Hi,I want to write query in client script for validation.requirement- A particular field (in mobile application) should be in capital letter and numbers. So, i want to use regular expression.expression i am using-  ^[A-Z0-9] $ Problem - How to use this expression and how to write the query for this.can anyone help me on this  Thanks in advance

Hi,We have cancelled one of the assigned task to a resource but not able to delete it . getting following error.  

Hi Experts,Following is a requirement from the customer as follows.This is regarding the use of the FSM Mobile App for Android. Currently, when logged into the App. Users can use the ‘back’ button of the android default UI to proceed back. They can do this until they are logged out.If possible please advise me,is there any way we can disable to back button in the Android to go ‘back’ in the app and does not log out. Thanks,Heshala.

I previously used the POS environment and uninstalled it using the PSO installer. After that, I uninstalled the IIS and reinstalled the PSO. It installed without error. However, once I browsed the PSO event, I noticed a fatal error.System.ServiceModel.AddressAlreadyInUseException: HTTP could not register URL http://+:8744/IFS/Scheduling/Gateway/Service/. Another application has already registered this URL with HTTP.SYS. ---> System.Net.HttpListenerException: Failed to listen on prefix 'http://+:8744/IFS/Scheduling/Gateway/Service/' because it conflicts with an existing registration on the machine. at System.Net.HttpListener.AddAllPrefixes() at System.Net.HttpListener.Start() at System.ServiceModel.Channels.SharedHttpTransp  

Hi,Historically we’ve always set the place_id_from on Part Usage to that of the FOR_STOCK value of the person record creating the part usage. At the minute we have a number of resources assisting different area’s due to the seasonality of various locations.We have built a process that see’s the resource is working out of a different location for set days, and as part of this process we’re triggering an update to mobile to perform_replication_for_table_and_person on the PERSON_PLACE Table. When this runs I can check the device and query that table for the data, and it shows correct. The problem I am having is that even though the table on the mobile has been truncated, when the technician is looking to use a part it’s trying to use from the previous place and not the new data that shows after receiving the update.Am I doing something wrong, or is my understanding of what should happen after invoking that perform message. Any assistance will be greatly appreciated. Ady

What is Time BLock and what is the use of?If we will define Start time 6 AM and Stop time is 10 PM then after 10 PM SLA will stop or it will remain in start 

Hello,We have a customer looking to customize the warehouse portal (FSM). The following changes are expected.Adding or removing fields and changing field labels. Adding new buttons and screens to support custom configurations.Does anyone have any experience in customizing the warehouse portal? If so, please share your experience in this thread.  Thanks

Hello all,At the moment there seems to be no setting or function to edit or delete the template in the Screen Replenishment Stock. Is there a way for an admin to assign an authorization linked to roles? Maybe I have just overlooked the function. Has someone has an idea how this can be implemented? Best regardsLars Gießler

Hi, Do we have any way to navigate to new screen, while clicking on button, for example , if we have a task button on request screen, it should navigate to task screen. 

I want to mask some of the field content in FSM. Does anybody have any idea to do that?

The client is organized in Service Organizations and Service Delivery units, and both resources and tasks can be traced back to a combination of S.O. and S.D.U.As concerns scheduling, their requirement is to manage all resources/tasks of a Service Organization within the same PSO View.At the same time, they want PSO to respect the Delivery Unit constraint: meaning that Tasks assigned to a given Delivery Unit should be taken over only by resources of the same D.U.The viability of this is also corroborated by the behavior of the Apply Constraints function: EXAMPLEThe Service Organization 1121 has 2 Service Delivery Units, 221 and 222.I created a dataset for S.O. 1121To prove the point, I created a scenario where all 3 resources are of the Delivery Unit 222, whereas the Requests (Tasks) have been specifically created for Delivery Unit 221.Unlike I would have expected, the 221 Task has been scheduled on a 222 Resource nonetheless.Is this behavior wanted or to be regarded as a bug?Are there

We are considering using the Repair Board in FSM U27. We currently use Repair Centre. From what I can see, the Repair Board is only present in the Smart Client and not the Web Client. Is that the case or is some menu configuration required to see it in the Web Client?Thanks,Barry

Hi everyone,  Context: The need is to derive the team responsible for the area/polygon and store that same team in the task, being that the FSM will receive only the coordinates (latitude and longitude). The information that is present in the FSM are the coordinates of the extremities of each polygon and the team responsible for it. Objective: Every time a task is created without indicating the team responsible, the FSM, through the coordinates (latitude and longitude) it receives, identifies in which polygon these are inserted, and if it matches, updates this information in the task. Question: Does anyone know a feature in FSM that allows to identify a polygon through coordinates (latitude and longitude)? Best Regards, Pedro Branco

Hi Experts,In FSM mobile  there is this paper click icon where we can upload attachments saved in the mobile storage.When I launch this, it will direct to the mobile storage BUT non of the files are visible here. I would expect this should allow us to attach different file type such as pdf, txt, docx, jpg etc but none of them are shown though the files are actually exists in the storage.What is causing this issue, I have given Storage permissing also no Blacklist for these file types?    But files exists in the folder. I check all other folders as well but nothing is shown.Thanks,Kasun

Is it possible to create a custom field that would allow for a working link to a network file location.I can create a custom field where I can store a url for an internet location, and that works fine. But have not been able to get a network location link to work.have tried file://path and file://///path Currently they are using Sticky Notes for this information, which is less than IDEAL since this is not secure in that anyone can delete them, but also since sticky notes will be deprecated in Cloud, the information would not be transferable in the upgrade. Any alternatives would be appreciated….

Hello we have a requirement for overriding the cost codes in Request Work Tasks(service Management). this option is available in work task screen not in Request Work Tasks. is this option is available in Request Work Tasks screen ? or is this provision is provided in upcoming updates ?  

I am not able to migrate user through Data migration tool. It is failing in input container for 24R1

Hello All,I need details of connectivity architecture of FSM and PSO. Anyone having any references available please share. In current scenario I need to connect FSM (Hosted in client network) with PSO (Hosted in IFS cloud).  

Hi All, What is the exact difference between Fault Type and Fault Class? The explanation on the help files does not seem to give much help.  Both talk about technical and financial analysis of costs. Both are related to WO reporting… Best RegardsRoel    

In PSO, when a user is given the default permissions, they can view all the details of a specific resource—such as the ID, mobile number, and location—within the RESOURCES section under SCHEDULING. I want to restrict what the user can see, so they can only view certain details that I choose, instead of everything. Is there a way to control or limit these viewing permissions for resources?