Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I have customized the code and created the release apk with new keystore file. Finally the mobile.apk in mobile service is repleaced with newly created mobile.apk (release). then i have downloaded the file to mobile ( debug mode is activated ) but when i trying to install i got below error. So i googled this issue and found that it needs to register with below Play Protect Appeals Submission Form. But when i try to install RnD released apk, i dont get this error. Could you please let me know how RnD did this? how RnD get rid of this issue? do RnD register with this? 

Hi Experts,I am trying to understand the ins and outs of the import/export functionality in FSM. I have a couple of questions as following,Can we use a map to export parent-child structures? I tried this with a simple map The record I’m trying to export,   The result after I export using the above map (model info is missing)     What’s the use of group name and parent group name in the column map?Appreciate any help.

Hello Community, We are trying to get the Resource in PSO using REST API. However, we are getting a "Could not connect" error. What permissions do we need to have to be able to do this GET: [host]/IFSSchedulingRESTfulGateway/api/v1/scheduling/resource? Also, is there a way to update the PSO resource via REST API? In the following link only the GET documentation is available: [host]/IFSSchedulingRESTfulGateway/swagger/ui/index.html Thanks, Bernardo Moura 

When we receive payload, it contains Reason Type Id. It is only a numeric figure. Where I can find what it is meant by Reason Type Id.

Hi, I’m wondering if it possible to have only access to the request screen we are looking to have an engineer to access FSM app on site but to only be able to see the request screen only and have access to nothing else if this possible.I’ve currently been able to restrict him to the 1 place ID on the request screen but they still have access to other screens 

Hi Experts,we have a incident from a customer regarding an issue related to the functionality of Activity Feed. So basically he want to disable it in order to improve the performance of the application and to avoid the  lag/slowdown caused by it when trying to access the main menu.So we have already tried below scenarios to disable it but as per the customer its still enabled.. Via setting the app param value to 'N' which comes under the app param called 'ACTIVITY_FEED_ENABLED' And checked whether below functions are disabled( or cannot be seen), in the each role that comes under particular PERSON record and below functions cannot be seen under roles as-well..ACTIVITYFEED ACTIVITYFEEDCHILD ACTIVITYFEEDFOLLOW ACTIVITYFEEDSETTINGSTherefore I would like to know, What will be a possible solution for us to disable the functionality of Activity Feed apart from the scenarios that we have already tried.Your expert opinion on this is highly appreciated..

Doing some mobile IFS6 u16 testing on a emulator, run into a strage issue with Mobile attachments. 1.Assign a task to a device2.Once recieved on the device, go offline3.Add a Task attachment on the device4.On the smart client, complete the task5.On the device, go back online and sync6.Observe on the smart client that the attachment has not synced back, even though all other notes etc do.7.Repeat with a fresh task, but DO NOT complete task on smart client8.Observe that attachment does sync back to smart client It seems after doing some testing, that Attachments on a device DO NOT become persistent records on the device UNTIL it has synced with the smart client.  If the Task on the smart cleint  is complete, then the attachment is simply discarded, if not completed then it does become a persistent record on the mobile device once synced. Any clues why it behaves like this?

The issue is there for the administrator of the default organization. I have tried log into the application from the administrator user and add the relevant views for the missing windows under the permissions from Administrator > Organization > Users > Permissions. But the relevant views were not available under the permissions. Could you please let me know how the screen permissions can be granted in a similar instance where the views are not available for the administrator for the default organization. 

Hi,We required to know, are there any recommendations for ASM setup in FSM and PSO.Below are the specific points which required,DB database file setup tempfile setup  transaction logs setup Recommendation for OS configuration (like cpu, processor cores, ram, hard drives) Kind Regards,Dulan Algiriya 

Hi all,One of our customers is having an issue of a doubled lobby image when viewed from the web client. They have started facing this issue after UPD13 and is now using UPD15. The issue occurs only with the below image (.jpg) of their Logo and occurs in both Chrome and Edge. They have tried re-adding the image to the image library and creating a new lobby element, but no luck!I checked with the baseline versions but the issue is not there. Is there any parameter/ setting to check from the customer’s side which would possibly be a reason for this behavior?Thanks and Regards,Dulshan​​​​​​​

I have PMR Sites

Hi Team,We are looking at blocking the generation of PM Schedule Tasks depending on the Place Status.If the Place status is HOLD, we dont want the PM schedule to be generated, is there functionality available with any App Param or any predefined setting ?Alternatively, if its not available already, any solution options to address the same 

Web client is only responding to app param FEDERATED_SEARCH_ENABLED.  either for all screens or none.  Customer needs to restrict in repair portal the ability to global search.   The flag on individual screens reacts in smart client but not web. Is this by design or a bug in web client?

Hi Experts, Since the FSM6 Update18 has been released on 27th of May 2022, and it has already been over 6 months after Windows11's release, is Windows11 the supported platform for FSM6 Update18?Appreciate your input. Best Regards

We are currently running FSM 6u6 on SQL Server 2017 and are in the process of upgrading to FSM 6u15 on the same SQL Server 2017. I’ve realized that during previous upgrades (during which we upgraded from SQL Server 2008 to SQL Server 2017) we didn’t update the Compatibility Level of the database storing FSM data.Currently the Compatibility Level of the database holding FSM data is set to level 100 - is there any reason not to update the Compatibility Level of that database to 140? We’d like to take advantage of newer functions for reporting, and I’m hoping the new cardinality estimator and adaptive query processing feature will speed up performance at least for reports.If anyone has any experience with this I’d appreciate advice as I’m not a DBA

while upgrading from 360 to PSO6 we are having trouble including certain column headers in the Resource tab of the Scheduling workspace, which we use in 360 Resource for grouping purposes. In 360 we can display the additional attribute “Shift Group” in the Resources tab of the Scheduling Workspace by adding “Shift Group” to the Resource Columns list. in PSO we can add the Additional Attribute “Additional_Attribute.Shift Group” to the Resources Column list but it still fails to show in the list of displayable column headers in the Resource tab of the Scheduling workspace. we have tried many different ways to get this column included now but have failed miserably. does anyone have any ideas? thank you for any assistance you can give me

In FSM, How to move the survey from Dev environment to Test environment ?whether we can do it through Package extract or Import/Export ?Kindly suggest..   

 Dears,There are log levels in FSM system from 0 to 9. What is the significance of this log level. If log level is 5 and log level is 9 then what extra thing we can get from the server log. Can any one help on this query? Thanks & Reagrds,Rajat

Hi Experts,Please refer the below requirements.Customer is using inbound map to modify/insert records with some additional logics.  Their requirement is to send the json request without any mapping name.Example json message format{    "parameters": {        "mapping_name": "EXT_SYS_TO_FSM",        "xml_import": {            "inbound": {                "part": {                    "part_id": "DP19",                    "description": "Updated by OData API new change"                }            }        }    }} Is there a way to define the json request without “mapping_name”?(I know that we can create the json request without mapping_name. But in this scenario, xml map is not getting triggered and only the baseline logic will execute and the tables are created). For this requirement, json request should execute with the use of xml map even though the xml map is not defined in the json message it self. “Perform_inbound_integration”  is generic for all the types of inbound integrations. Th

for performing mass updates in FSM we need to set up columns according to the screenshot of the error message below:Unfortunately we cant find where to do this in studio. if anyone can assist I would be very grateful

 We have a requirements to call external systems and need to go though the proxy with credentials .Is there anyway to config proxy with authentication in IFS ?In web.config file where we can give a proxy server details  but we no option to pass credentials

Hello, We have the below problem in FSM Mobile: In mobile, some fields are “dropdown” type and we want to display predefined values. For example, the below field “CUSER_DEF221” needs to have some values in its dropdown, but in mobile the dropdown is empty. Screenshots below that show the steps that we have already done. The field of the custom table​​​​​​The ‘Lookups’ of this fieldThe global code table The field properties -1-The field properties -2-​​​​​​The actual field with the empty dropdownThanks a lot !! 😊

we are upgrading from 360 to PSO6 and cant find how to add or delete private activities in the Scheduling Workspace as we can in 360. Are we correct in thinking that this is now something that has to be performed in the Planning Workspace in Planning/Resource/Unavailabilities, or are we still able to add the unavailbilities directly into the Scheduling Workspace?thank you for your help

Can someone point me to the setting in IFS Apps 10 where I can denote the rounding of scheduling that the DSE produces.  Essentially, I am trying to enforce schedules to be on the quarter of an hour.  i.e., 8:15, 8:30, 8:45, etc…Many thanks!

Hello!In the ‘Jump to screen’ icon in FSM mobile, we would like to display only the screens that belong to this specific workflow, based on the ‘Workflow Condition’ script of every screen. Is there any way to configure it? (In the screenshot below, all the screens are displayed, OOTB and Customs) Thanks!!