Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

My customer has informed that some of their mobile users have issues with FSM mobile app after customer IT department apply their monthly updates/patches (Microsoft etc.) on servers.The user has to uninstall and reinstall the FSM mobile app completely to be able to get it working again.Has anyone else noticed this behaviour as well?They are currently on FSM 6 UPD 9

Hi everyone,Currently, we encountering an error message on our mobility concerning the update of the latitude and longitude of our “person” card, automatically on mobility.But, we haven’t created a custom process or rule to fetch this information on back-office.Have you ever encountered this message and do you know the root cause ? This error message appears on all our environments for no reason, without doing anything on mobility..(Issue on FSM6U10 and FSM6U13 at this time)Thanks for your help,Best regard  

Hi,We are currently using the Additional Attributes in the FSM-PSO integration, in FSM6. We are transferring some date fields from FSM and PSO, but these are not treated as date fields in PSO. When sorting on these columns, it is sorted as this: Is there any way to format these fields to a date field? I have seen the documentation, which only suggests formating of numbers, which won’t help us in this case.

When user long presses in the Stock screen, the options to move stock are displayed. Is it possible to remove access to one or more of these options, whilst leaving access to others?   

Customer says, “Also my users are seeing their Send log files on the mobile grayed out.  Is that something we can fix so the ones with issues can pull logs?”  Customer is reporting sync issues with their mobile users.What can cause the "Send log files" option in FSMi > Admin to become disabled?  (G2316977-B)Is the ALLOW_ADMIN_EDITS_IN_MOBILE App Param involved in any way?

Hi Experts,Row limit (and Max rows) are in the application by design - to avoid overly broad searches from causing the user to wait for the screen to respond.Can anyone further explain the mechanism of the ROW_LIMIT param?Thank you,Charith Rajapaksha. 

When running the "Part Usage By Person" and not setting any parameters in the selection screen using the export to excel. it runs for a bit and creates an excel file with this in the cell'<'perform_get_report_pdf_result'>'message_logged'<'/perform_get_report_pdf_result'>' Why would you get this error when you are exporting to excel and not to a .pdf?

Hi everyone,  For an unknown reason, the task type is no longer synchronized on mobility while the task extraction rule requires the extraction of all columns. The type is indeed present in the database, in back-office but it’s no longer sent to mobility. Moreover, when the task in completed on mobility and it’s synchronized with the back-office, the task type doesn’t systematically disappear.Do you have any idea of the root cause ? Best regards,Gauthier

We have had a external penetration test done recently and they have advised that we disable SSL 2.0 and 3.0. Use TLS 1.2. is this possible in IFS specifically FSM release 6 update 10?Also they advise we reconfigure the service to use a unique Diffie-Hellman moduli of 2048 bits or greater, is this ok?BTW I know how to do these in IIS/Windows just worried that I will break the application or access. application to work 

Can anyone tell me if it is possible to use Substitution vaiables in Survey questions and Answers? For example, use the place name or model_id as part of a question? We want to setup a survey at the end of tasks that the user can use to verifiy that the task was created accurately  

Hi, Can anybody tell me the difference between the different access levels of a Studio Licence Type and a Named License Type? I.e. what are the additional functions that a Studio Licence Type can do than a Named License Type? Kind regards, Jessica Foon

Hi,We have recently upgraded to FSM6U13, and the dispatchers in our team are working in the web client. Before upgrading, they were working in the backoffice client, where they had the possibility to personalize their own lobbies, using the buttons below:However, in the web client, there are no such option to personalize the lobbies, as far as I can see. It is only the “scroll bar” to adjust the zoom of the lobby, but the “person-lock” icon is not visible. Are there any settings that needs to be adjusted to make this work, or are there a limitation in the web client?

I am trying to set up scheduled SQL backups of the IFS databases, however I get an error saying “Agent XPs Component is Turned Off as Part of the Security Configuration for this Server”. I understand how to enable the Agent XP component, but wanted to check that this hasn't been turned of deliberately as part of the IFS installation? 

We have received a suggestion to be able to show on screen our engineers precise locations live. We are not sure where to start. Can anyone point me in the correct area of IFS I should be looking? Perhaps some basic overview of what is possible would be handy.

When a work order is created, what is the default address assigned to it? Does the address come from the object or the customer?I know you can assign addresses from the customer or object to a work order but just wanted to know what the default is. Thanks! 

Hello, We used to have 2 datasets running in one PSO environnment coming from the same FSM environment. Since FSM 6U13 + PSO 6U8 we manage to run only 1 dataset by FSM environment connected to our PSO one.In other words, we can run 2 datasets in 1 PSO but only datasets coming from different FSM environments. But we do not manage anymore to run 2 datasets coming from the same FSM environment . Do you have experience feedback on this since FSM 6U13 / PSO 6U8 ?Thank you in advance,Regards

Hi,We are trying to add some resource buckets in PSO, to schedule the activities in a better way.However, we see two different issues which we wonder how to solve:When commiting activities to the resource bucket, the DSE overwrites the changes made, so that the activities are uncommited again. In the documentation it says that you should “simply click on the desired bucket shift and then click on 'Make Bulk Changes' at the top of the resulting pop-up.” In our version of PSO however, there are no “Make Bulk Changes” button, as far as I can see. Is there any way that you can “link” persons/resources to the resource bucket. What I want to achieve is that I can commit a bulk of activities to the resource bucket, and that the technician who is linked to the resource bucket is able to find these in the Mobile App.

When changing status in FSM Home screen the UI is not updated unless the user navigates to another screen and returns to the home screen. Steps to recreate the issue:Click on Work Status   Change the Work Status from On Shift to Off Shift.   UI still labeled as On Shift. Navigate to another screen and return to Home UI is now correctly set to Off Shift    

I have always struggled to get Sync Rules working correctly so have largely avoided modifiying them.  However, i need to modify the Task one as we have an issue whereby when a person gets tasked to a new Task, they only see Request Notes added after they have been Tasked.  We need them to get ALL the Previous Notes for that Request.How i understand Sync Rules is that:1.The Ownership Query decides who gets the data2.The Initial Query is the one that runs when a device is initialised3.The Related Query is the one that runs once data in the Table (Task in our case) gets updated.The problem i have had before is when modifying the Related Query it sent too much data and clogged up the system for a week.  I had checked all the joins etc and they were all correct. I cant post it here as i undid it a long time ago.Anyone have any pointers or tips for using and modifying these?

Is there a way to maintain my visits in PSO when fixing the allocated start date and time?  Example, I have an 8 hour activity.  PSO Splits the activity into 3 visits (All the same scheduling activity ID).  When I fix the date and time in PSO, it fixes all 8 hours to a single visit starting a visit ID 1 ignoring any availabilities set on the activity. 

Hi,We have just upgraded from FSM5, to FSM6. In the Joblist screen in the previous mobile app, there were a OOTB button in the bottom right corner, where you could choose what you wanted to sort the tasks by, for instance created_dttm, severity etc. In the mobile app for FSM6, I see that you can create these on your own. However, I cannot find anything related to this in the documentation, so I wonder what is the best way to solve this?And, what is the value that this list is sorted by OOTB?

Can we pass dynamic value in FSM label?

When using IFS Applications with PSO, all of your scheduling data is loaded into PSO with the LOAD.  If you are using ARP as well, is there a way to have your scheduling data to automatically copy to ARP (Such as resources, resource types, etc...)?

Hi Team, We have a requirement to save attachments in FSM based on File Type in respective folders. For example, Solution document type to saved into the folder Solution created inside the default File Attachment directory. We were advised that we can try extending the method SaveAttachmentAsFile in AttachmentPolicy file. I tried creating a custom Attachment Policy and inherited it from AttachmentPolicy class. But I am not getting an option to override the method SaveAttachmentAsFile. Below code is giving error, no suitable method found to override. Please advise hoe I can extend the functionality to create paths dynamically for attachments.public class TestAttachmentPolicy : AttachmentPolicy    {        public TestAttachmentPolicy() : base()         {            AttachmentPolicy policy = new AttachmentPolicy();            AttachmentManager mgr;            base.TableName = attachmentRow.TABLE_NAME;        }        private override void SaveAttachmentAsFile()        {        }    } Rega

We have an requirement where we need to filter the data from Global Code on the basis of a specific logic,To acheive that we have created a view ,But if we then use this view in lookups for different fields we see that message translations configured on Global codes stop working.Is there a way by which we can still have message translations when we are using an custom view and not global codes directly