Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Hello,I have a quick question in regards to PSO Bucket resource. Is it consider a license count toward PSO license resource count? Please assist if possible. Thank you so much!

We are getting exception as mentioned in attached log file while FSM tries to call Bing API. Can you please check the exception and suggest the solution. Exception messages – Message: Exception details in BING REST call: requestUrl=http://dev.virtualearth.net/REST/v1/Locations?addressLine=GIPSON%20ST&locality=DIAMOND%20CREEK&postalCode=3089&countryRegion=AU&key=Arf9rKlhppvsv6lk7V13KcT9WzJXr1ts0HNgikfaOrr5MayEw3xjvT8WKyftVj8kexception=System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.231.167.203:80

Good day,I want to add a custom lobby in a tab in the “Request” screen.I got this idea seeing the “product” screen, but I did not found the possibility to add it, cause i can only add “list view, item panel,tab control”.Thanks in advance 4 your suggestions 

Hello,We have a scenario with a client that currently they click in a button in their legacy system and they "fetch" for example 1000 tasks and related objects from a shared queue and create them in their own system. Is it possible to do something similar in FSM with Monitor Schedule Jobs and XML maps configuration?This communication is done through FTP communication. Thanks

Hi allI’d be interested if I was missing a setting or this is a bug. Currently FSM does not allow me to post a receiving record, that I received partially. E.g. the shipment in the following example was involving 2 lots from an item and the shipment was posted, which generated a receiving record following an app param and the “In Transit” flag. For some reason, the technician when doing the goods receipt onto his van, realizes that the quantity shipped and the quantity received does not match and changes the quantity.When the receiving is being “processed” on Mobile, this will automatically trigger the receiving post. The server then throws an error message:The following exceptions occured when posting this receipt: The quantity in Lot(s) does not match the quantity.The same error message is thrown from each, WebClient and Mobile Client.Quantity shippedQuantity receivedError message on Receiving postThanks for all your advices.Kind regards:Marko

I’m trying to write a client script to be used in the smart client of FSM 6.5.In my Client Script SQL I’m returning two columns.exp_date: Date saved in the DB days_left: Using DATEDIFF(day, GETDATE(), exp_date) AS days_leftWhen I access these values from my script, days_left is set to type System.String and I need it to be an integer.I have tried changing the SQL to:CAST(DATEDIFF(day, GETDATE(), exp_date) AS int) AS days_leftbut in my script the variable is still a string so I’m unable compare the value with an integer.Example: if (days_left <= 0) { doesn’t work. The error message will say: The ‘<’ operation cannot be performed between the operands 853 and 0Here is my script so far // Get information from the screen.var place_id = getControlValue("request", "place_id_to_bill");var card_id = getControlValue("request", "user_def24");var today = new Date();// Make sure we have both the Place_ID and Card_ID.if (isNullOrEmptyString(place_id) == false && isNullOrEmptyString(car

How can we identify the Person ID used for Authentication for an existing Integration Monitor Schedule?  This data is not displayed in the Integration Schedule Wizard.  Where in the database can we find the Person IDs associated to the existing Monitor Schedules?

Hello everyone,I’m having troubles in adding the surveys I created on the web client on the debrief workflow on the Mobile app. From what I gathered I need to add a custom screen to the workflow, but I cannot manage to select my pre-created survey when creating it.Any suggestions on how to do it?Thanks in advance!

Hi,Could I understand the impact of updating the FSM DB Timezone from customer timezone to UTC.How the old data can be restricted if it all possible. Regards,Jithesh

Hi Experts,I’m trying to import the following structurepart with two associated models and an associated supplier. The models and suppliers I’m loading already exist in the system.My map looks as following,When I import the following data,I get this errorI assume it’s becasue the supplier part was already added in the first record. in the import/export wizard I chose the following,​​​​​​​So my question is, what am I doing wrong here. What changes should I make to be able to get the above data setup imported with one map?​​​​​​​

Hi All,One of the IFS FSM customers is having following concerns. Could you kindly provide your valuable suggestions.Do you know it could be a problem if we deploy a personal release on an environment that is under a different IFS release? The subject of this question is : - If we generate a package using the "package deployment" feature from a source environment in FSM6U13 ; can we deploy this package on a target environment in FSM6U16 ? (and conversely)Thanks.

Hi, I want to make attachments read only on the mobile device. We are using the new Attachment API screen in FSM6u16.  How can we make the screen reado only, so that the user cannot add any more? Thanks

(FSM 6) We’re making some changes to data visibility in FSM and are trying to set all Tasks to be in the same Access Group as their parent Request - even when the parent Request updates. The predefined business rules for setting Access Groups (67, 70) only fire before insert/update for their associated tables. This means a Request’s Access Group may change and the Task won’t follow it. Those rules seem the only way to change the Access Group of a record in FSM - meaning I can’t just make a custom rule that updates that column. I could make a custom rule that updates a userdef on the child Task when its parent Request is updated to trigger the appropriate predefined rule but that seems hacky. Am I missing a better approach to this or some key understanding of how the rules behave? Would rather write a hacky rule than change how we’re using the fields because that would break some of our reporting, but if I can avoid creating a new rule entirely - even better!

Hello,We are running into an issue where job in completed status is disappearing as technician is switching the job status into completed. We usually see jobs in completed status on the Gantt chart (Purple Color coded) as our tech in the field complete out the job same day as shown below. When the Gantt chart in PSO was Healthy (Current Day): Now this is what we are seeing on the same day. A white/gray line divided throughout the shift on the current day and the job that should be in purple color (Completed status) no longer showing. Any information on how to troubleshoot this would be extremely helpful.Missing Completed Job showing White/Gray lines on the current day.

Hi Team, I have configured mass update button on task table only. It completes successfully as expected and the run log also shows the status complete but on the screen it keeps refreshing but doesnt complete.Update is done on the task table though. Only option I find is to refresh the browser to work on the screen where mass update button is enabled. Is this a product bug or should we check something to make it automatically?Please note that run ID is completed with the results and update on the table is also effective.  Regards,Jithesh

I have customized the code and created the release apk with new keystore file. Finally the mobile.apk in mobile service is repleaced with newly created mobile.apk (release). then i have downloaded the file to mobile ( debug mode is activated ) but when i trying to install i got below error. So i googled this issue and found that it needs to register with below Play Protect Appeals Submission Form. But when i try to install RnD released apk, i dont get this error. Could you please let me know how RnD did this? how RnD get rid of this issue? do RnD register with this? 

Hi Experts,I am trying to understand the ins and outs of the import/export functionality in FSM. I have a couple of questions as following,Can we use a map to export parent-child structures? I tried this with a simple map The record I’m trying to export,   The result after I export using the above map (model info is missing)     What’s the use of group name and parent group name in the column map?Appreciate any help.

Hello Community, We are trying to get the Resource in PSO using REST API. However, we are getting a "Could not connect" error. What permissions do we need to have to be able to do this GET: [host]/IFSSchedulingRESTfulGateway/api/v1/scheduling/resource? Also, is there a way to update the PSO resource via REST API? In the following link only the GET documentation is available: [host]/IFSSchedulingRESTfulGateway/swagger/ui/index.html Thanks, Bernardo Moura 

When we receive payload, it contains Reason Type Id. It is only a numeric figure. Where I can find what it is meant by Reason Type Id.

Hi, I’m wondering if it possible to have only access to the request screen we are looking to have an engineer to access FSM app on site but to only be able to see the request screen only and have access to nothing else if this possible.I’ve currently been able to restrict him to the 1 place ID on the request screen but they still have access to other screens 

Hi Experts,we have a incident from a customer regarding an issue related to the functionality of Activity Feed. So basically he want to disable it in order to improve the performance of the application and to avoid the  lag/slowdown caused by it when trying to access the main menu.So we have already tried below scenarios to disable it but as per the customer its still enabled.. Via setting the app param value to 'N' which comes under the app param called 'ACTIVITY_FEED_ENABLED' And checked whether below functions are disabled( or cannot be seen), in the each role that comes under particular PERSON record and below functions cannot be seen under roles as-well..ACTIVITYFEED ACTIVITYFEEDCHILD ACTIVITYFEEDFOLLOW ACTIVITYFEEDSETTINGSTherefore I would like to know, What will be a possible solution for us to disable the functionality of Activity Feed apart from the scenarios that we have already tried.Your expert opinion on this is highly appreciated..

Doing some mobile IFS6 u16 testing on a emulator, run into a strage issue with Mobile attachments. 1.Assign a task to a device2.Once recieved on the device, go offline3.Add a Task attachment on the device4.On the smart client, complete the task5.On the device, go back online and sync6.Observe on the smart client that the attachment has not synced back, even though all other notes etc do.7.Repeat with a fresh task, but DO NOT complete task on smart client8.Observe that attachment does sync back to smart client It seems after doing some testing, that Attachments on a device DO NOT become persistent records on the device UNTIL it has synced with the smart client.  If the Task on the smart cleint  is complete, then the attachment is simply discarded, if not completed then it does become a persistent record on the mobile device once synced. Any clues why it behaves like this?

The issue is there for the administrator of the default organization. I have tried log into the application from the administrator user and add the relevant views for the missing windows under the permissions from Administrator > Organization > Users > Permissions. But the relevant views were not available under the permissions. Could you please let me know how the screen permissions can be granted in a similar instance where the views are not available for the administrator for the default organization. 

Hi,We required to know, are there any recommendations for ASM setup in FSM and PSO.Below are the specific points which required,DB database file setup tempfile setup  transaction logs setup Recommendation for OS configuration (like cpu, processor cores, ram, hard drives) Kind Regards,Dulan Algiriya 

Hi all,One of our customers is having an issue of a doubled lobby image when viewed from the web client. They have started facing this issue after UPD13 and is now using UPD15. The issue occurs only with the below image (.jpg) of their Logo and occurs in both Chrome and Edge. They have tried re-adding the image to the image library and creating a new lobby element, but no luck!I checked with the baseline versions but the issue is not there. Is there any parameter/ setting to check from the customer’s side which would possibly be a reason for this behavior?Thanks and Regards,Dulshan​​​​​​​