Good day,We’re looking for a way to handle lot of request in same time in order to execute some actions, equal for each request of this group.EG.:We’ve 100 requests and we want to pass all from open to a custom status (maybe from a search screen) We’ve 100 requests and we want to assign massively 50 to a tech and the other 50 to another techThx in advance

Question

Multiple / Massive request Management - one shot

+6

Good day,

We’re looking for a way to handle lot of request in same time in order to execute some actions, equal for each request of this group.

EG.:

We’ve 100 requests and we want to pass all from open to a custom status (maybe from a search screen)
We’ve 100 requests and we want to assign massively 50 to a tech and the other 50 to another tech

Thx in advance

Userlevel 6

+26

Hey @AWLF

I think you can look at the mass update button on the task screen and copy the logic to the Request screen.

Cheers!

+6

Good day, for task is ok but it seems an embedded function…

Could you please detail more “copy the logic” for the request?

how to implement this feature ? Is this a customization ?

Ui designer ok, but how to implement the function?